PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Cox Communications

Centurylink and Cox Communications Overview

Total reviews
3172
1475
Company responses
0
0
Issues resolved
9
5

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3172 reviews. It is 1697 reviews more than Cox Communications received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Cox Communications customer service.

Centurylink and Cox Communications Consumer Ratings

Rank
306 out of 1908 in Telecommunications category
250 out of 1908 in Telecommunications category
Customer service
249 in category
178 in category
Product or Service Quality
196 in category
156 in category
Website
248 in category
203 in category

According to consumer ratings and reviews, Cox Communications ranks 56 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 316 points higher than the worst rated brand in this category. At the same time, Cox Communications was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cox Communications has a higher rating than Centurylink. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Cox Communications however was rated 1.8 stars and it is 64% greater than other in category.

Centurylink and Cox Communications Rating Details

Customer service
1.2 (1290 reviews)
1.4 (541 reviews)
Reviewer's quote

...I have had DirecTV in the past and dropped them because of bad customer service. I would drop them also if there was a better company to go to..

John H

...Over the last couple of years, they have REALLY improved customer service..

Jon K
Product or Service Quality
1.6 (1149 reviews)
1.7 (501 reviews)
Reviewer's quote

...Finally, I cancelled service to stop this. Wow, not simple. The email saying to return the router said use the link to the free address label...

PissedConsumer1760354

had cox telephone and internet for years,now they can not service land line. found local office,only temporary workers in it..

PissedConsumer1736357
Website
1.7 (1091 reviews)
1.8 (448 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which the apartment complex couldn't honor. Had to call and confirm order, which the lady on the phone did, and took off phone service, so I could get the rest of the bundle. Then I had to...

Kai

Centurylink and Cox Communications Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

Centurylink and Cox Communications Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

Centurylink and Cox Communications Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

Centurylink and Cox Communications Latest Reviews

Recent published reviews

My mother died several months ago. We sent Centurylink a copy of her death certificate, called and told them and wrote...

Read all 3172 reviews
1

We had service for 1 month at a memory care center for my 85 year old relative. We had to move her and canceled the serv...

Read all 1475 reviews

Centurylink and Cox Communications Products and Services

Most reviewed product and services
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (391 reviews)
  • Centurylink Bundle (226 reviews)
  • Cox Communications Internet Service (255 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (121 reviews)