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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2600 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • When it worked 7
  • Quality of internet 7
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service41
  • Lack of cooperation18
  • Professionalism of manager10
  • Unreliable customer service6
  • Unreliable6
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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1104 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • No resolution 6
  • Internet speed 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service16
  • Service support7
  • Current performance6
  • Did not honor committments5
  • Billing4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1358150

I've been very unhappy and angry with Cox Communications

But after reading Centurylink reviews it sounds much worse than Cox.

Anonymous
Norfolk, Virginia, United States #1338927

I'm quite pleased, After being held hostage for years by DirecTV, i finally decided to bundle!!! I have the contour services which I enjoy a lot..its a bit pricey the I'm enjoying it so far..

Anonymous
Vista, California, United States #1336309

Can a consumer downgrade their TV service out and just have internet, in other words is the unethical and fraud embracing Cable racketeers drop your calls when you try to cancel...Through their "Voice activated call avoidance system"?

do they have Sales Reps that do not have the power to Cancel or downgrade your service. Only to refer you to the first Call dropping system...

There is not ever any mention on their web site or Phone system. Anything that remotely indicates where or how to downgrade or cancel...

does their tv service have an equal balance of 60% ads versus 40% "entertainment" ( your show!)?

Do they come out of their hole during the Daytime to feed?

or do they prefer to corner and confuse their prey at night?

Warm blooded or Reptilian?