Centurylink vs Cox Communications
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Centurylink and Cox Communications Overview
Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3172 reviews. It is 1697 reviews more than Cox Communications received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Cox Communications customer service.
Centurylink and Cox Communications Consumer Ratings
According to consumer ratings and reviews, Cox Communications ranks 56 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 316 points higher than the worst rated brand in this category. At the same time, Cox Communications was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cox Communications has a higher rating than Centurylink. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Cox Communications however was rated 1.8 stars and it is 64% greater than other in category.
Centurylink and Cox Communications Rating Details
Centurylink and Cox Communications Pros and Cons
- When it worked
- Service online payment ability
- Quality of internet
- Internet speed
- No resolution
- I am very upset and disguss about cox cable and there
- Customer service
- Lack of cooperation
- Professionalism of manager
- Awful customer service
- Service support
- Fraudulent billing schemes
Centurylink and Cox Communications Most Positive Reviews
Centurylink and Cox Communications Most Critical Reviews
Centurylink and Cox Communications Latest Reviews
Centurylink and Cox Communications Products and Services
- Centurylink Internet Service (952 reviews)
- Centurylink Customer Care (391 reviews)
- Centurylink Bundle (226 reviews)
- Cox Communications Internet Service (255 reviews)
- Cox Communications Bundle (128 reviews)
- Cox Communications Customer Care (121 reviews)
How would you compare Centurylink vs Cox Communications?
I don't know about Cox, but I was ready to take a chance on them and escape from CenturyLink until one of CenturyLink's agents did the right thing and listened to the recent issue, understood the recent issue, and resolved the recent issue. I am still disappointed that so many hours were spent with other agents that did not understand how to resolve the issue.
And of course there is still my disappointment with a previous issue - that their break-agreement clause was a one-way deal. Curious? Read on: Not going to go into a long story, but I agreed to a 2 year service at a fixed price. Part of the deal was that I would pay a penalty if I did not go the full 2 year term.
If I moved, there would not be a penalty if I kept using the service. I moved. The service at the new location costs about twice as much as the agreed price. If I did not agree to pay the higher price, I was going to be charged the early termination fee.
I do not usually enter into long service agreements, but I made an exception only because I was assured that I would not have to pay the fee if they did not offer service at the new location. When I entered into the agreement I was not informed that if I moved, the price would change to about twice the agreed price and that I would have to pay that new price or pay the early termination fee. It boggles my alleged mind that they could still charge me a penalty for breaking the deal when they would not hold the price that we agreed to. If any lawyers who read this want to initiate a class-action, count me in.
Disclaimer: The foregoing is merely an opinion based on my understanding, belief, and feelings. My agreement to the Terms of Service is merely a recital, as the Terms of Service contain more information than I am willing to read, and the Terms even advise that legal advice be sought. "You may wish to consult with an attorney before using the Services." Not going to happen unless you pay for the attorney and pay me for my time. No siree Bob.
Sorry. I do not agree to all of those terms. This disclaimer applies to past, present and future use of this service and all service that I use or do not use. So there.
Neener neener neener.
It's all in fun anyway, eh comrade? Have a great day!
I've been very unhappy and angry with Cox Communications
But after reading Centurylink reviews it sounds much worse than Cox.
I'm quite pleased, After being held hostage for years by DirecTV, i finally decided to bundle!!! I have the contour services which I enjoy a lot..its a bit pricey the I'm enjoying it so far..