PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Cox Communications

Centurylink and Cox Communications Overview

Total reviews 3326 1553
Company responses 0 0
Issues resolved 10 8

Centurylink and Cox Communications Consumer Ratings

Rank
345 out of 1450 in Telecommunications category
290 out of 1450 in Telecommunications category
Customer service
258 in category
194 in category
Product or Service Quality
214 in category
178 in category
Website
250 in category
206 in category
Price Affordability
286 in category
331 in category

Centurylink and Cox Communications Rating Details

Customer service
1.2 (1381 reviews)
1.4 (580 reviews)
Reviewer's quote

*** We have been with century link for 25 years , and had nothing but problems with internet ! We have had 5 modems none last very long! It takes for ever to get ahold of some one to fix them , Poor Customer service..

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Horrible customer service bad attitude employees..

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Product or Service Quality
1.6 (1225 reviews)
1.7 (543 reviews)
Reviewer's quote

We were told it would be a very easy process and told of wonderful new phone and internet service. After reluctantly agreeing, we were ignored for months until one day a crew of *** contractors showed up and began a full-on assault of my commercial property. Our lawn and landscaping have been...

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Inferior service and customer support..

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Website
1.7 (1159 reviews)
1.8 (483 reviews)
Reviewer's quote

...Entering my account information on the website is met with "This website is experiencing technical difficulties". Opening a chat window is next to impossible. It seems that if I have any filters activated on my browser negates "chat"...

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So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which the apartment complex couldn't honor. Had to call and confirm order, which the lady on the phone did, and took off phone service, so I could get the rest of the bundle. Then I had to...

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Price Affordability
1.6 (1151 reviews)
1.4 (502 reviews)
Reviewer's quote

With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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...that is price gouging. I am elderly and disabled and $78. 00 buys my food...

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Centurylink and Cox Communications Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Internet speed
  • You are stuck with them
  • No resolution
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

Centurylink and Cox Communications Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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Centurylink and Cox Communications Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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Centurylink and Cox Communications Latest Reviews

Recent published reviews
2.6

I have been to the CenturyLink website on numerous occasions and I have to say this is the absolute most worthless site...

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1

Horrible customer service bad attitude employees

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3.7

Our internet service has been terrible in my area for quite awhile. Lines need to be updated

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No votes

Hurricane Sally hit September 15, 2020. It is now October 8, 2020, over three weeks since the hurricane. The power was...

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Centurylink and Cox Communications Products and Services

Most reviewed product and services
  • Centurylink Internet Service (979 reviews)
  • Centurylink Bundle (226 reviews)
  • Centurylink Phone Service (176 reviews)
  • Cox Communications Internet Service (264 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Tv Service (110 reviews)