PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Cox Communications

Centurylink and Cox Communications Overview

Total reviews 3395 1580
Company responses 0 0
Issues resolved 10 9

Centurylink and Cox Communications Consumer Ratings

Rank
354 out of 1429 in Telecommunications category
296 out of 1429 in Telecommunications category
Customer service
289 in category
217 in category
Product or Service Quality
238 in category
190 in category
Website
279 in category
217 in category
Price Affordability
317 in category
362 in category

Centurylink and Cox Communications Rating Details

Customer service
1.2 (1416 reviews)
1.4 (595 reviews)
Reviewer's quote

...54 to be exact I have contacted CenturyLink a number of times regarding my refund and as of today's date I still have not gotten it when their services running it's good customer service terrible..

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...Sorry excuse for customer service. Dont buy their stock..

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Product or Service Quality
1.5 (1255 reviews)
1.7 (556 reviews)
Reviewer's quote

Customer 40 yrs, 3 tech appts, never showed, frustrated cancelled service, that stopped it before my paid update. They need to be removed from biz. Cant speak with anyone, unless going to cancel...

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...I cancelled the service, explained the move and I turned in the equipment. Two years later I received a collection agency notice for early termination of home life. Are you kidding me???? I disputed the charge with the collection agency and it was dropped...

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Website
1.7 (1187 reviews)
1.8 (499 reviews)
Reviewer's quote

...Try to contact them on their website. No way. Try to call them...

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So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which the apartment complex couldn't honor. Had to call and confirm order, which the lady on the phone did, and took off phone service, so I could get the rest of the bundle. Then I had to...

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Price Affordability
1.6 (1181 reviews)
1.4 (516 reviews)
Reviewer's quote

...they changed price quote, then scheduled me for hook up and said I had to wait at my house or be within 20 minutes of it for a 9 hour period, They had a site that said my hook up would be on that date...

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...After 30 years I will be leaving Cox after they continually go up in price and do nothing for the long term customer who they will not let downgrade to a affordable plan..

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Centurylink and Cox Communications Pros and Cons

Pros
  • When it worked
  • Quality of internet
  • Service online payment ability
  • Internet speed
  • You are stuck with them
  • No resolution
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

Centurylink and Cox Communications Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

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5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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Centurylink and Cox Communications Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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Centurylink and Cox Communications Latest Reviews

Recent published reviews
No votes

We are being awakened every day any time from six to six-thirty
in the morning. There is no one on the line and there is...

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2.3

Cox offers affordable plans for new customers but continues to increase cost for long term customers. After 30 years I...

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1

Will disconnect service without email notice, sends out snail mail disconnection notices, got after service was disconne...

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1.5

I have been without internet for three days. Rebooting the system does not help. I arranged to pick up a new modem and...

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Centurylink and Cox Communications Products and Services

Most reviewed product and services
  • Centurylink Internet Service (980 reviews)
  • Centurylink Bundle (226 reviews)
  • Centurylink Phone Service (176 reviews)
  • Cox Communications Internet Service (268 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Tv Service (110 reviews)