PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Cox Communications

Centurylink and Cox Communications Overview

Total reviews
3154
1463
Company responses
0
0
Issues resolved
9
5

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3154 reviews. It is 1691 reviews more than Cox Communications received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Cox Communications customer service.

Centurylink and Cox Communications Consumer Ratings

Rank
307 out of 1945 in Telecommunications category
249 out of 1945 in Telecommunications category
Customer service
252 in category
185 in category
Product or Service Quality
203 in category
158 in category
Website
251 in category
205 in category

According to consumer ratings and reviews, Cox Communications ranks 58 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 310 points higher than the worst rated brand in this category. At the same time, Cox Communications was rated 1.4 stars for Customer service criterion in this category and it is 377 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cox Communications has a higher rating than Centurylink. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 55% greater than other in category. Cox Communications however was rated 1.8 stars and it is 64% greater than other in category.

Centurylink and Cox Communications Rating Details

Customer service
1.2 (1276 reviews)
1.4 (536 reviews)
Reviewer's quote

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn

The customer service people seem like brainwashed zombies who could never fathom the government hacking people's Internet in order to silence truthers; these idiots probably have Alexa throughout their homes because they live in a fantasy world. The reality is that Cox is just another sellout...

PissedConsumer1710427
Product or Service Quality
1.6 (1136 reviews)
1.7 (494 reviews)
Reviewer's quote

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

cox wanted me to change their equipment. now does not work.

PissedConsumer1709775
Website
1.7 (1084 reviews)
1.8 (444 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which the apartment complex couldn't honor. Had to call and confirm order, which the lady on the phone did, and took off phone service, so I could get the rest of the bundle. Then I had to...

Kai

Centurylink and Cox Communications Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

Centurylink and Cox Communications Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

Centurylink and Cox Communications Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

Centurylink and Cox Communications Latest Reviews

Recent published reviews
2.1

sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...

Read all 3154 reviews
1

Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally...

Read all 1463 reviews

Centurylink and Cox Communications Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)
  • Cox Communications Internet Service (253 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (120 reviews)