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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2649 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • When it worked 7
  • Quality of internet 7
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service42
  • Lack of cooperation18
  • Professionalism of manager10
  • Difficult problem resolution7
  • Unreliable customer service6
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Consolidated Communications

Telecommunications
  • 0 ISSUES RESOLVED
  • 93 TOTAL REVIEWS
  • $5.8K CLAIMED LOSSES
  • $364 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Helpful representative 4
  • Tech support can explain things in simple terms 2
  • When service first started 1
  • When it was surewest 1
  • Service 1

Customers don't like

  • Service response too slow4
  • Made me do technician work3
  • Slow response to problems2
  • Service interruptions2
  • Runaround2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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