PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Centurylink

Comcast and Centurylink Overview

Total reviews 4800 3311
Company responses 0 0
Issues resolved 20 10

Comcast and Centurylink Consumer Ratings

Rank
285 out of 1441 in Telecommunications category
340 out of 1441 in Telecommunications category
Customer service
219 in category
279 in category
Diversity of Products or Services
214 in category
250 in category
Product or Service Quality
195 in category
232 in category
Website
232 in category
271 in category

Comcast and Centurylink Rating Details

Customer service
1.3 (1213 reviews)
1.2 (1370 reviews)
Reviewer's quote

I contacted COMCAST Customer Service twice for assistance without success. A STATE OF DELAWARE POLICE OFFICER arrived. I am peaceably verbalizing my concerns with a man ACTING as, TFC SCHWARTZ Badge #01900I explaining my wish to obtain the Name of the Manager and the Name of the employee to...

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...I tried customer service. Held for 50 minutes and then was transferred to the Buried Wire Group. The gentleman there told me I had to go back to the phone service line ( which I held for 50 minutes for the first time) and that all he could do was transfer me...

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Diversity of Products or Services
1.9 (1074 reviews)
1.7 (1098 reviews)
Reviewer's quote

...another day with no services...

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Keeps cutting off services with no warning even though there is a person with severe medical problems in home and needs access to emergency services. 2. One time we had lightning storm that blew outside connection box 15 feet into yard and it took them 2 MONTHS to come fix it (with said person from...

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Product or Service Quality
1.7 (1044 reviews)
1.6 (1218 reviews)
Reviewer's quote

...Trying to get my Cable service to work. I have been promised that it was fixed and working. It was never fixed...

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So I get my modem from these guys and a few days later Im told Im good to go and start my services. So I try to set up my modem and no luck it says something wrong with account. I call customer support and wait 35 minutes to talk to someone for them to tell me my account is in pending...

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Website
1.8 (962 reviews)
1.7 (1154 reviews)
Reviewer's quote

...On the website there is no option for this..

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...Entering my account information on the website is met with "This website is experiencing technical difficulties". Opening a chat window is next to impossible. It seems that if I have any filters activated on my browser negates "chat"...

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Comcast and Centurylink Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution

Comcast and Centurylink Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

Best internet service in Colorado Springs. 1000megs per second.

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Comcast and Centurylink Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Comcast and Centurylink Latest Reviews

Recent published reviews
1.2

I have called several times. Trying to get my Cable service to work. I have been promised that it was fixed and...

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1

I have been having internet issues for two months. 2 repair techs have been sent out and I cant not even count how many...

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1

My $25 was taken on start of service but not credited to my bill?

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No votes

Day 1...4 hour nightmare with NO resolve to straighten out a billing issue. Spoke to 8 people, each time was passed to n...

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Comcast and Centurylink Products and Services

Most reviewed product and services
  • Comcast Internet Service (812 reviews)
  • Comcast Customer Care (262 reviews)
  • Comcast Bundle (246 reviews)
  • Centurylink Internet Service (979 reviews)
  • Centurylink Customer Care (398 reviews)
  • Centurylink Bundle (226 reviews)