PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Centurylink

Comcast and Centurylink Overview

Total reviews
4029
3153
Company responses
0
0
Issues resolved
16
9

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4029 reviews. It is 876 reviews more than Centurylink received since Dec 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Comcast customer support team and Centurylink customer service.

Comcast and Centurylink Consumer Ratings

Rank
254 out of 1946 in Telecommunications category
307 out of 1946 in Telecommunications category
Customer service
237 in category
254 in category
Diversity of Products or Services
197 in category
228 in category
Product or Service Quality
184 in category
204 in category

According to consumer ratings and reviews, Comcast ranks 53 points higher in the Telecommunications category than Centurylink. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 328 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 311 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Comcast has a higher rating than Centurylink. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 67% greater than other in category. Centurylink however was rated 1.6 stars and it is 64% greater than other in category.

Comcast and Centurylink Rating Details

Customer service
1.3 (929 reviews)
1.2 (1276 reviews)
Reviewer's quote

Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn
Diversity of Products or Services
1.8 (855 reviews)
1.7 (1037 reviews)
Reviewer's quote

Brought three new lines too comcast from verizon. Was supposed to get $100 a line. Had thirty days to upgrade device for $250. They never activated one of the lines went back after a week and they put a new sim card in and called the line existing so that cheated me out of both rebates.

PissedConsumer1713964

Local business owner had his internet disconnected, and you also disconnected his BUSINESS PHONE. And has been out of service for FIVE DAYS, WHAT is wrong with you People??? Your not very good at what your suppose to be doing, that's why I had my SERVICE with you disconnected . And then you called...

Joann w
Product or Service Quality
1.7 (789 reviews)
1.6 (1136 reviews)
Reviewer's quote

I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the...

PissedConsumer1711479

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

Comcast and Centurylink Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Comcast and Centurylink Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

Best internet service in Colorado Springs. 1000megs per second.

Comcast and Centurylink Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Comcast and Centurylink Latest Reviews

Recent published reviews

Need to begin new account again

Read all 4029 reviews
1

Not open on Saturdays. What kind of customer service business is this?
I’ve tried for 2 weeks and I cannot get anyone to...

Read all 3153 reviews

Comcast and Centurylink Products and Services

Most reviewed product and services
  • Comcast Internet Service (765 reviews)
  • Comcast Bundle (219 reviews)
  • Comcast Tv Service (216 reviews)
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)