PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Centurylink

Comcast and Centurylink Overview

Total reviews
4064
3176
Company responses
0
0
Issues resolved
17
9

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4064 reviews. It is 888 reviews more than Centurylink received since Dec 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Comcast customer support team and Centurylink customer service.

Comcast and Centurylink Consumer Ratings

Rank
258 out of 1912 in Telecommunications category
309 out of 1912 in Telecommunications category
Customer service
229 in category
256 in category
Diversity of Products or Services
192 in category
230 in category
Product or Service Quality
184 in category
202 in category

According to consumer ratings and reviews, Comcast ranks 51 points higher in the Telecommunications category than Centurylink. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 342 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 315 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Comcast has a higher rating than Centurylink. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 68% greater than other in category. Centurylink however was rated 1.6 stars and it is 65% greater than other in category.

Comcast and Centurylink Rating Details

Customer service
1.3 (946 reviews)
1.2 (1292 reviews)
Reviewer's quote

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c

Called customer service; rep was very cooperative and friendly..

La
Diversity of Products or Services
1.8 (869 reviews)
1.7 (1043 reviews)
Reviewer's quote

Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a...

steve w

...I have spent at this point, countless hours on the phone trying to rectify the situation and dismiss a $600 charge for 2 months of television services that I never used/received. Okay, so here is what is going on..

PissedConsumer1755482
Product or Service Quality
1.7 (800 reviews)
1.6 (1150 reviews)
Reviewer's quote

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S

...I have had DirecTV in the past and dropped them because of bad customer service. I would drop them also if there was a better company to go to..

John H

Comcast and Centurylink Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Comcast and Centurylink Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

Best internet service in Colorado Springs. 1000megs per second.

Comcast and Centurylink Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Comcast and Centurylink Latest Reviews

Recent published reviews
1

They up the rates even when you have a contract with them. Why have a contract when they find another way to charge...

Read all 4064 reviews
1

I really would like to know why i cannot use my @ease that i pay 19.00 a month for my phone number 3303923520 i have...

Read all 3176 reviews

Comcast and Centurylink Products and Services

Most reviewed product and services
  • Comcast Internet Service (767 reviews)
  • Comcast Bundle (222 reviews)
  • Comcast Tv Service (216 reviews)
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (391 reviews)
  • Centurylink Bundle (226 reviews)