PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CenturyLink and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CenturyLink
Comcast

CenturyLink and Comcast Overview

Total reviews 4175 6987
Company responses 0 0
Issues resolved 23 38

CenturyLink and Comcast Consumer Ratings

Rank
551 out of 2019 in Telecommunications category
424 out of 2019 in Telecommunications category
Customer service
505 in category
404 in category
Product or Service Quality
439 in category
330 in category
Website
457 in category
387 in category
Price Affordability
498 in category
534 in category

CenturyLink and Comcast Rating Details

Customer service
1.2
(1774 reviews)
1.4
(2131 reviews)
Reviewer's quote

...I have spent hours on the phone with customer service people. Asking to be transferred to a "Supervisor". No improvement...

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...The customer service is the worst. big waste of my time. Its not fair...

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Product or Service Quality
1.5
(1565 reviews)
1.8
(1820 reviews)
Reviewer's quote

...I've had the same service for 20+ years, uninterrupted. However, I was told that my existing account had to be canceled to disconnect the internet. Then they would have to start a brand new account -- which included a credit review...

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Horrible customer service tried to get someone out here from comcast to fix the problem but no response! Called another company to fix it..

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Website
1.6
(1495 reviews)
1.8
(1674 reviews)
Reviewer's quote

...My experience with offshore support is far better than the website or (worthless) chat. But the offshore personnel are closely reined. I am rural with no real choice..

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The website allows me to see internet usage from one location. When I switch to the second account online, I cannot find the internet usage. The webpages which show information about each account are either terribly designed, or more likely (since Comcast has had years to design and modify these...

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Price Affordability
1.7
(1456 reviews)
1.6
(1714 reviews)
Reviewer's quote

...I pay full price for a internet connection that is unusable when it rains in florida. The internet connection drops constantly. There is extra line in the ground between pole and house the techs have told me that is where the problem is...

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...they send a new router with no instructions and then problems with it and no human to talk to price is horrendous for what I get..

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CenturyLink and Comcast Pros and Cons

Pros
  • Price
  • When it worked
  • Quality of internet
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Lack of cooperation
  • Difficult problem resolution
  • Poor customer service
  • Service
  • Outrageously high prices

CenturyLink and Comcast Most Positive Reviews

Top rated reviews
5

Wow. You people are really mad at CenturyLink. You think that just because CenturyLink can provide you with service...

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5

Well i fell behind a payment and yes thats my fault because it was a new service and new address so i never recieved my...

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5

Had to move and had to disconnect it and one day will be back with your services

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5

I had wonderful experiences with everyone today and they were very helpful with everything. I would recommend this...

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CenturyLink and Comcast Most Critical Reviews

Lowest rated reviews
1

I wanted to disconnect my Centurylink internet today. First it takes a bit of effort to find the right Centurylink numbe...

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1

I closed Comcast service in sep-2015. They asked me to pay last bill($65.95) to avoid late fee although it was for...

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1

tried to be organized and set a shut off date prior to moving out of state. They shut us off that day. took 3 weeks to...

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1

We moved in to our house on 10/26/13
Got xfinity at first.
Then we saw our first bill for landline
had a charge of ov...

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CenturyLink and Comcast Latest Reviews

Recent published reviews
No votes

Several weeks ago the water company while putting in pipes cut the century link cable. This was over the weekend and...

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2.2

Spent over an hour on live chat trying to lower my bill.. I was assured it was taken care of. My bill is now more. The...

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No votes

they tried fixing it 8 mos ago and it stopped working it's been about 8 mos without a home line last week i waited all...

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1

Horrible customer service tried to get someone out here from comcast to fix the problem but no response!
Called another c...

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