PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Comcast

Centurylink and Comcast Overview

Total reviews
3172
4057
Company responses
0
0
Issues resolved
9
17

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4057 reviews. It is 885 reviews more than Centurylink received since Dec 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Comcast customer service.

Centurylink and Comcast Consumer Ratings

Rank
306 out of 1908 in Telecommunications category
254 out of 1908 in Telecommunications category
Customer service
250 in category
226 in category
Product or Service Quality
199 in category
181 in category
Website
247 in category
209 in category

According to consumer ratings and reviews, Comcast ranks 52 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 316 points higher than the worst rated brand in this category. At the same time, Comcast was rated 1.3 stars for Customer service criterion in this category and it is 340 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Comcast has a higher rating than Centurylink. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 56% greater than other in category. Comcast however was rated 1.8 stars and it is 63% greater than other in category.

Centurylink and Comcast Rating Details

Customer service
1.2 (1290 reviews)
1.3 (943 reviews)
Reviewer's quote

...I have had DirecTV in the past and dropped them because of bad customer service. I would drop them also if there was a better company to go to..

John H

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c
Product or Service Quality
1.6 (1149 reviews)
1.7 (799 reviews)
Reviewer's quote

...Finally, I cancelled service to stop this. Wow, not simple. The email saying to return the router said use the link to the free address label...

PissedConsumer1760354

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S
Website
1.7 (1091 reviews)
1.8 (759 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

...When Microsoft called me, they put my yahoo account on my Comcast website and I was able to receive and send fine through them. I work at home, so after a lot of begging they sent someone out. This person was clueless and said he didn't know why they sent him...

Mary B

Centurylink and Comcast Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • Service
  • Outrageously high prices

Centurylink and Comcast Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Centurylink and Comcast Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Centurylink and Comcast Latest Reviews

Recent published reviews

My mother died several months ago. We sent Centurylink a copy of her death certificate, called and told them and wrote...

Read all 3172 reviews

Call and get an offshore call center. Ask to speak to US Call Center and they refuse to transfer me and just put me...

Read all 4057 reviews

Centurylink and Comcast Products and Services

Most reviewed product and services
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (391 reviews)
  • Centurylink Bundle (226 reviews)
  • Comcast Internet Service (767 reviews)
  • Comcast Bundle (220 reviews)
  • Comcast Tv Service (216 reviews)