PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centurylink and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centurylink
Comcast

Centurylink and Comcast Overview

Total reviews
3154
4030
Company responses
0
0
Issues resolved
9
16

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4030 reviews. It is 876 reviews more than Centurylink received since Dec 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Centurylink customer support team and Comcast customer service.

Centurylink and Comcast Consumer Ratings

Rank
307 out of 1945 in Telecommunications category
253 out of 1945 in Telecommunications category
Customer service
253 in category
236 in category
Product or Service Quality
204 in category
183 in category
Website
252 in category
212 in category

According to consumer ratings and reviews, Comcast ranks 54 points higher in the Telecommunications category than Centurylink. People gave Centurylink 1.2 stars for Customer service criterion in Telecommunications category and it is 311 points higher than the worst rated brand in this category. At the same time, Comcast was rated 1.3 stars for Customer service criterion in this category and it is 328 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Comcast has a higher rating than Centurylink. Regarding Website criterion, consumers gave Centurylink 1.7 stars and it is 55% greater than other in category. Comcast however was rated 1.8 stars and it is 62% greater than other in category.

Centurylink and Comcast Rating Details

Customer service
1.2 (1276 reviews)
1.3 (930 reviews)
Reviewer's quote

...What kind of customer service business is this? I’ve tried for 2 weeks and I cannot get anyone to help. This should be easy. DO NOT CHARGE ME FOR THE EQUIPMENT I AM TRYING HARD TO RETURN..

Gwendolyn

After 2yrs and all the games they play don't use there service! They send out a tech they say no charge:lol::lol::lol::lol: what a joke then charge us $69.00 for a (fix) that never worked! What a joke. Leaving these idiots going to fiber optic instead of sharing a line with 6 other people! Waste of...

PissedConsumer1728515
Product or Service Quality
1.6 (1136 reviews)
1.7 (790 reviews)
Reviewer's quote

...Your services are horrible. I’m in the middle of a blizzard and I’ve had no mail delivery for 3 days and my bills in the mail box haven’t been picked up so I was trying to pay you on time..

Dimple

Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G
Website
1.7 (1084 reviews)
1.8 (748 reviews)
Reviewer's quote

...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

PissedConsumer1693420

...When Microsoft called me, they put my yahoo account on my Comcast website and I was able to receive and send fine through them. I work at home, so after a lot of begging they sent someone out. This person was clueless and said he didn't know why they sent him...

Mary B

Centurylink and Comcast Pros and Cons

Pros
  • When it worked
  • Service online payment ability
  • Quality of internet
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Lack of cooperation
  • Professionalism of manager
  • Poor customer service
  • Service
  • Outrageously high prices

Centurylink and Comcast Most Positive Reviews

Top rated reviews
5

Best internet service in Colorado Springs. 1000megs per second.

5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Centurylink and Comcast Most Critical Reviews

Lowest rated reviews
1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Centurylink and Comcast Latest Reviews

Recent published reviews
2.1

sold our place in july, 2019. called to cancel service, which I thought was taken care of. we moved to new address, low...

Read all 3154 reviews
1.1

After 2yrs and all the games they play don't use there service! They send out a tech they say no...

Read all 4030 reviews

Centurylink and Comcast Products and Services

Most reviewed product and services
  • Centurylink Internet Service (950 reviews)
  • Centurylink Customer Care (390 reviews)
  • Centurylink Bundle (224 reviews)
  • Comcast Internet Service (765 reviews)
  • Comcast Bundle (219 reviews)
  • Comcast Tv Service (216 reviews)