PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Centurylink

Charter Communications and Centurylink Overview

Total reviews
1157
3175
Company responses
0
0
Issues resolved
3
9

Centurylink was first mentioned on PissedConsumer on Dec 8, 2009 and since then this brand received 3175 reviews. It is 2018 reviews more than Charter Communications received since Oct 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Charter Communications customer support team and Centurylink customer service.

Charter Communications and Centurylink Consumer Ratings

Rank
181 out of 1909 in Telecommunications category
309 out of 1909 in Telecommunications category
Customer service
133 in category
252 in category
Product or Service Quality
120 in category
200 in category
Price Affordability
264 in category
280 in category

According to consumer ratings and reviews, Charter Communications ranks 128 points higher in the Telecommunications category than Centurylink. People gave Charter Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 436 points higher than the worst rated brand in this category. At the same time, Centurylink was rated 1.2 stars for Customer service criterion in this category and it is 317 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Charter Communications has a higher rating than Centurylink. Regarding Price Affordability criterion, consumers gave Charter Communications 1.6 stars and it is 54% greater than other in category. Centurylink however was rated 1.6 stars and it is 51% greater than other in category.

Charter Communications and Centurylink Rating Details

Customer service
1.5 (360 reviews)
1.2 (1291 reviews)
Reviewer's quote

...They lied to get me to switch and I hate them and their evil so-called lying customer service. They will tell you anything to get you off the phone and think it's your device. Their only solution is to reset the equipment which never works...

Jamyia

Called customer service; rep was very cooperative and friendly..

La
Product or Service Quality
1.9 (326 reviews)
1.6 (1150 reviews)
Reviewer's quote

...Bizarre conversations, wrong info, wrong equipment, inability to execute proper service orders, and a general *** attitude. Sling TV has saved me from any future headaches from this terrible company..

Alex G

...I have had DirecTV in the past and dropped them because of bad customer service. I would drop them also if there was a better company to go to..

John H
Price Affordability
1.6 (306 reviews)
1.6 (1087 reviews)
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

Destiney J

The lied to me about the price I would be charged for services it has been substantially higher than what I was told it would be. I was promised a $200 Visa card never got that, 3 months of premium movie channels for free that never happened. They don't pay AT&T for the direct tv services that...

Adara

Charter Communications and Centurylink Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Charter Communications and Centurylink Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

5

Best internet service in Colorado Springs. 1000megs per second.

Charter Communications and Centurylink Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

Charter Communications and Centurylink Latest Reviews

Recent published reviews
1.1

A company of this size and wealth has to try pretty hard to screw up everything, but Charter manages. Bizarre...

Read all 1157 reviews

Tech did come into the house and installed any telephone jacks

Read all 3175 reviews

Charter Communications and Centurylink Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (215 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)
  • Centurylink Internet Service (952 reviews)
  • Centurylink Customer Care (391 reviews)
  • Centurylink Bundle (226 reviews)