PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
Centurylink

Charter Communications and Centurylink Overview

Total reviews
1185
3270
Company responses
0
0
Issues resolved
3
9

Charter Communications and Centurylink Consumer Ratings

Rank
197 out of 1429 in Telecommunications category
328 out of 1429 in Telecommunications category
Customer service
149 in category
269 in category
Product or Service Quality
134 in category
223 in category
Price Affordability
294 in category
302 in category
Diversity of Products or Services
198 in category
246 in category

Charter Communications and Centurylink Rating Details

Customer service
1.5 (374 reviews)
1.2 (1339 reviews)
Reviewer's quote

IT HAS GOT TO THE POINT THAT CHARTER HAS THE TOTAL LACK OF CUSTOMER SERVICE . THEY DON'T GIVE A DXXX ABOUT YOUR SERVICE OR YOUR PROBLEM WITH THERE COMPANY. THEY LIE THEY TAKE YOUR MONEY AND THEY CANCEL YOUR REPAIR APPT...

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...Horrible customer service. If i have not pay anything , i will try a different company..

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Product or Service Quality
1.9 (338 reviews)
1.6 (1190 reviews)
Reviewer's quote

...THERE IS NONE! I need to cancel service I took for my son who is mentally ill. I pay for it but it is in his name and They probably will want to talk to him which is impossible. The say cancel at anytime but they make it impossible to do so..

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We have had service through CenturyLink since the late 1990's and never thought we would change providers, but they have truly lost my support: 1) 2. 5 hours trying to work with tech support and never getting more than 1 MB throughput 2) Getting hung up on after 2. 5 hours because at 6 PM they...

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Price Affordability
1.6 (317 reviews)
1.6 (1122 reviews)
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

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With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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Diversity of Products or Services
1.9 (309 reviews)
1.7 (1074 reviews)
Reviewer's quote

00 a hour for my services so lets go on the low end with a hour of my time for free currently I will be sending this company an invoice for wasting my time for 4 1/2 hours for $193. 00 plus the additional 2 calls to cancel the service and correct the billing. So I will send the invoice once those...

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...If you have someone in management hey you better start looking at your customer service and start making changes because I'm going to go on Facebook I'm going to go to the Better Business Bureau and I'm going to find your CEO and tell him how *** your customer services and I am mad..

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Charter Communications and Centurylink Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Charter Communications and Centurylink Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

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5

Best internet service in Colorado Springs. 1000megs per second.

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5

The absolute best!!!!! I called about my package; they fixed my issue and were able to give me an even better package...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Charter Communications and Centurylink Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Was looking for basic price quotations for a business bundle package and decided to use the online chat. I have not move...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Charter Communications and Centurylink Latest Reviews

Recent published reviews
No votes

Marvin L Nash. A balance of $211.00. contact number 414-316-1535. nashtransport1@gmail.com. I don't have a reference...

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No votes

New modem dropped off by technician and having trouble installing. Call with customer service was dropped

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2.2

I have searched every where for an email address for Spectrum. THERE IS NONE! I need to cancel service I took for my...

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1.5

We have CenturyLink telephone and internet service in Madison, North Carolina. My mother lives with me and is 90 years...

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Charter Communications and Centurylink Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (220 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)