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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2649 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • When it worked 7
  • Quality of internet 7
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service42
  • Lack of cooperation18
  • Professionalism of manager10
  • Difficult problem resolution7
  • Unreliable customer service6
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Charter Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 952 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet is only good thing 7
  • Telling them off 4
  • Some people on phone are ok 4
  • Internet speed 4
  • Picture 3

Customers don't like

  • Customer service10
  • Very poor customer service7
  • Service6
  • Excuses6
  • Paying for services not received3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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