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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2405 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Quality of internet 7
  • Service online payment ability 6
  • When it worked 6
  • Price is decent by comparison 4
  • Speed 4

Customers don't like

  • Customer service73
  • Poor customer service51
  • Lack of cooperation32
  • Professionalism of manager22
  • Network speed not as promised18
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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 873 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet is only good thing 6
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Some people on phone are ok 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service15
  • Excuses13
  • Poor customer service10
  • Paying for services not received5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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