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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2303 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Quality of internet 6
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4
  • When it worked 4

Customers don't like

  • Customer service68
  • Poor customer service48
  • Lack of cooperation31
  • Professionalism of manager21
  • Network speed not as promised18
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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 832 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service17
  • Customer service14
  • Excuses11
  • Poor customer service8
  • Paying for services not received5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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