PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Saia and Central Transport as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Saia

Saia

1.4
Central Transport

Central Transport

Has Verified Representatives
1.8
Saia
Central Transport

Saia and Central Transport Overview

Total reviews 258 465
Company responses 0 217
Issues resolved 1 2

Saia and Central Transport Consumer Ratings

Rank
181 out of 1060 in Transportation and Logistics category
106 out of 1060 in Transportation and Logistics category
Customer service
116 in category
161 in category
Turnaround Time
131 in category
112 in category
Tracking Tool
77 in category
83 in category
Product or Service Quality
120 in category
149 in category

Saia and Central Transport Rating Details

Customer service
1.3 (86 reviews)
1.1 (150 reviews)
Reviewer's quote

Call customer service for the apparent reason why, they couldn't ship and their response was because they didn't have enough drivers because of COVID-19. What kinda of excuse is this? Its full of *** I pay for the shipment and was guarantee a delivery. If COVID-19 is the reason why you can't make a...

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...I can understand a 1 maybe 2 day delay, but a week? Calling Customer service is a waste of time..

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Turnaround Time
1.2 (67 reviews)
1.3 (115 reviews)
Reviewer's quote

...You would be wrong as they overbook out of greed and will get to your load when they have the time. They make sure they get their money by over booking but do not care how their neglect harms your business and bottom line..

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I've been a long time customer of Central Transport, there prices have always been good (so I thought) with so-so service. I began auditing my invoices and realized in many cases I was being charged much more than expected. I started to send RFQ's through through email and printed the quoted price...

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Tracking Tool
1.8 (63 reviews)
1.7 (109 reviews)
Reviewer's quote

...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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We ordered a tool box from Harbor Freight. They use this company for larger deliveries which is not disclosed on their site. These days shipments tend to come within a week so after a week and not getting it I called and was told that this company would be delivering and to call them...

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Product or Service Quality
1.3 (63 reviews)
1.2 (136 reviews)
Reviewer's quote

...He had to put the pieces back in the smashed boxes! Why would any company attempt to deliver an extensively damaged product in this condition???..

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We are a drop-off point for products and are responsible for organizing shipments before they are picked up by LTL companies. Central Transport is by far one of the worst we work with. Not only are they often late/dont show up for pickups, the customer service is extremely unhelpful and oftentimes...

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Saia and Central Transport Pros and Cons

Pros
  • There are no pros
  • Service
  • Promises made me feel good until they broke them
  • Cheap rates
  • Pricing was good until they failed and lied about it
  • Price
Cons
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling
  • Terrible customer service
  • Lack of communication
  • Dont care about your freight

Saia and Central Transport Most Positive Reviews

Top rated reviews
5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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5

I have worked at Central Transport in Indianapolis, Indiana for a few years now, and it has been a great experience. ...

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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5

I shipped a small engine for a lawnmower that my customer bought from me on ebay. I was amazed it only took 2 days from...

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Saia and Central Transport Most Critical Reviews

Lowest rated reviews
1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

Shipped 2 skids from Dallas to Albuquerque on 8/21. It should have delivered by 8/25 or 8/26 at the latest. As of...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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1

We used Central Freight to bring in components from our vendor for just in time manufacturing.

Big mistake. The deliv...

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Saia and Central Transport Latest Reviews

Recent published reviews
No votes

Our delivery, which was to a home and not a business delivers was put off twice, then they sent someone out who would...

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No votes

When you say you're going to have my equipment delivered in three days and now it's going on ten, there is a major probl...

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1

I ordered a large TV LG86NANO90 from Walmart, and they use SAIA to deliver the item to my house one day late. The...

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1

ESTIMATED 2 DAY DELIVERY FOR LTL, ANS STILL NOT DELIVERED 7 DAYS LATER!!!!!!!!

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Saia and Central Transport Products and Services

Most reviewed product and services
  • Saia Delivery Service (110 reviews)
  • Saia Customer Care (13 reviews)
  • Saia Vehicle Driver (11 reviews)
  • Central Transport Delivery Service (120 reviews)
  • Central Transport Shipping Service (63 reviews)
  • Central Transport Customer Care (28 reviews)