PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Central Transport and Estes Express Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Central Transport

Central Transport

Has Verified Representatives
1.8
Estes Express Lines

Estes Express Lines

Has Verified Representatives
1.3
Central Transport
Estes Express Lines

Central Transport and Estes Express Lines Overview

Total reviews
463
136
Company responses
215
0
Issues resolved
2
1

Central Transport and Estes Express Lines Consumer Ratings

Rank
103 out of 1051 in Transportation and Logistics category
209 out of 1051 in Transportation and Logistics category
Customer service
159 in category
127 in category
Product or Service Quality
145 in category
150 in category
Website
142 in category
169 in category
Turnaround Time
112 in category
138 in category

Central Transport and Estes Express Lines Rating Details

Customer service
1.1 (149 reviews)
1.3 (58 reviews)
Reviewer's quote

...I can understand a 1 maybe 2 day delay, but a week? Calling Customer service is a waste of time..

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When I called and said that it seemed long that it would take 10 days or more for delivery, the customer service people said it was normal. Further, the communication of this company and Home Depot is confusing with different departments giving different information. I wouldn't recommend anyone...

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Product or Service Quality
1.2 (136 reviews)
1.1 (43 reviews)
Reviewer's quote

We are a drop-off point for products and are responsible for organizing shipments before they are picked up by LTL companies. Central Transport is by far one of the worst we work with. Not only are they often late/dont show up for pickups, the customer service is extremely unhelpful and oftentimes...

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The Rudest people in customer service I have ever encountered and if you ordered a trainload of *** and only the lady I dealt with showed up you couldn't claim to have been shortchanged. When I asked her name and to speak to her supervisor she hung up on me and then wouldn't answer the phone when I...

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Website
1.7 (118 reviews)
1.4 (40 reviews)
Reviewer's quote

...The addresses are on their website and public info. They wouldn't even agree to hold the freight on their dock until the charges were paid. The service rep said she would email charges for payment - she didn't...

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...Every day I put my Estes tracking number at the Estes website for an update and every day the delivery date was changed to the next day. I have made numerous calls to Estes, but they are not nice and don't seem to be able to help me. It has now been 7 days and still no tile...

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Turnaround Time
1.3 (115 reviews)
1.1 (43 reviews)
Reviewer's quote

I've been a long time customer of Central Transport, there prices have always been good (so I thought) with so-so service. I began auditing my invoices and realized in many cases I was being charged much more than expected. I started to send RFQ's through through email and printed the quoted price...

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Last time, they held it for over a week. TOTALLY unacceptable and you can sure bet that next time I order equipment from anyone, I will find out in advance if they use Estes and then order ELSEWHERE! Horrible, horrible customer service! Hopefully these companies will start losing enough business...

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Central Transport and Estes Express Lines Pros and Cons

Pros
  • Cheap rates
  • Pricing was good until they failed and lied about it
  • Price
  • Truck line went right trough my town
  • Tony the guy that delivered
  • There are no pros to this business from my standpoint
Cons
  • Terrible customer service
  • Lack of communication
  • Dont care about your freight
  • Terrible customer service
  • Delivery
  • Totally incompetent employees

Central Transport and Estes Express Lines Most Positive Reviews

Top rated reviews
5

I have worked at Central Transport in Indianapolis, Indiana for a few years now, and it has been a great experience. ...

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5

Delivered faster than scheduled.
Accommodated my tight schedule.
Assisted to my door service.
JR was a blessing! Wheeling,...

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5

I shipped a small engine for a lawnmower that my customer bought from me on ebay. I was amazed it only took 2 days from...

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5

Delivery was scheduled for the 11th, my wife's birthday, it was her gift. Late afternoon of the 11th they told me it...

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Central Transport and Estes Express Lines Most Critical Reviews

Lowest rated reviews
1

Shipped 2 skids from Dallas to Albuquerque on 8/21. It should have delivered by 8/25 or 8/26 at the latest. As of...

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1

My experience is different as I am not a buisness but a one time consumer. I ordered a couch through Amazon in October...

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1

We used Central Freight to bring in components from our vendor for just in time manufacturing.

Big mistake. The deliv...

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1

I have a million dollar customer who relies on shipments being delivered in one day to Houston from our Dallas...

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Central Transport and Estes Express Lines Latest Reviews

Recent published reviews
1.8

They constantly lie, and always use excuses why they did not show up. They don't call you to let you know they won't be...

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1

company held package for a week and never called or delivered

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1.1

They lost our valuable shipment. a 450 pound 12 foot long crate went missing somewhere in Pennsylvania. It had made it...

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1

I ordered tile from Home Depot. According to Home Depot these tile should have been delivered to my home on the 13th of...

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Central Transport and Estes Express Lines Products and Services

Most reviewed product and services
  • Central Transport Delivery Service (120 reviews)
  • Central Transport Shipping Service (63 reviews)
  • Central Transport Customer Care (28 reviews)
  • Estes Express Lines Delivery Service (68 reviews)
  • Estes Express Lines Customer Care (8 reviews)
  • Estes Express Lines Vehicle Driver (5 reviews)