PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centerpoint Energy and Reliant Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centerpoint Energy
Reliant Energy

Centerpoint Energy and Reliant Energy Overview

Total reviews
166
52
Company responses
0
0
Issues resolved
0
0

Centerpoint Energy and Reliant Energy Consumer Ratings

Rank
100 out of 733 in Utility category
101 out of 733 in Utility category
Customer service
73 in category
106 in category
Product or Service Quality
81 in category
74 in category
Reliability
89 in category
48 in category
Price Affordability
104 in category
129 in category

Centerpoint Energy and Reliant Energy Rating Details

Customer service
1.5 (64 reviews)
1.3 (20 reviews)
Reviewer's quote

...I called to complain all your customer service did take my complaint and say she was sorry . Well thats not enough I have no heat no water and no gas for another day . I have been on the phone for hours...

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...I called and spoke with customer service in Mexico and Texas and was advised that they could do nothing about it. I had planned to return to Reliant possibly after my 3 months. Now I have a bill that should not be all on me because the customer service rep said my contract was up on 4/27...

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Product or Service Quality
1.7 (57 reviews)
1.8 (20 reviews)
Reviewer's quote

Is ok, the service customer is not that no good..

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...I am on an average plan,their customer service is a joke. Never can get a strait answer as to why my bill increase is so huge,don't have but two a/c 5500 btu rest of the house is uninhabitable due to the heat. Guess I will just get power turned off,can't afford to pay these bandits..

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Reliability
1.5 (52 reviews)
2 (18 reviews)
Reviewer's quote

Technician came to change my meter (which did not need replacing) and broke my main gas line resulting in me having to pay $3k dollars out of pocket to repipe my house after going with out hot water, heat and stove for over a week. The tech who came to replace the meter after the repairs found this...

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I had been with the same energy company all of my adult life. After hearing so many people talk about changing, I decided to try Reliant. I had a great rate for the first year but when the contract was up, I called to see about another contract. I thought they put me under another 12 month contract...

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Price Affordability
1.6 (51 reviews)
1.4 (18 reviews)
Reviewer's quote

A crazy guy, Conrad **, is running 220v on an interior wire that breaks and dogs are known to chew through. It passes over the street and two apartment complexes. This is on Briar Dale Court, near the Galleria. Centerpoint came out twice and told him to stop, but it continues. We have heard he is...

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...I asked the lady what do I owe to get my account squared away and get my lights on? She gave me a price, I gave her my card #. Then I asked how soon will I have service? She said...

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Centerpoint Energy and Reliant Energy Pros and Cons

Pros
  • When i had serivce before i never had any issues
  • Veronica spiller
  • Super nice call center staff
  • That i had electricity
  • Customer service
  • Mobile application
Cons
  • Customer service
  • No service
  • No electricity
  • That they ripped me off and fleeced me
  • Pricing
  • Poor at best in obtaining resolution of a bill

Centerpoint Energy and Reliant Energy Most Positive Reviews

Top rated reviews
5

Review your Home Service Plus policy. Center Point states they can not repair ac unit that has been on the Home Service...

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5

Yes I was sent to talk to someone at my light company resigns and I'm on this balance billing plan I have a 12-month...

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5

Living near Barker Reservoir I was without power for eleven days. In interacting with a number of their employees...

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4

I have Reliant at two different apartments and I am pleased with everything by them. The rates are decent and comparable...

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Centerpoint Energy and Reliant Energy Most Critical Reviews

Lowest rated reviews
1

I can;t get center-point to come out to my residence , they are dragging their feet. Is there someone else that can do...

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1

Due to increase in costs, mortgage, insurance, taxes, etc. I had decided to go w/ another energy carrier. After...

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1

9am get a knock on the door from centerpoint employee, they need to come on iur property in the back yard, so my mother...

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1

We were perfectly content with our electrical provider, (Center Point through Our Energy). Then came the knock on the do...

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Centerpoint Energy and Reliant Energy Latest Reviews

Recent published reviews
No votes

A powerful storm hit Houston today causing lots of electric outages.
I called the electricity distributor (Centerpoint) t...

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2.4

I contacted Reliant in end February beginning March, because I was under the impression that my contract was to expire 4...

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No votes

Power is out @ 21607 San Luis Pass rd. Galveston 77554

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1

their rep talked me into switching over to them at a booth in a menards store by saying I would lower my bill. he had...

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Centerpoint Energy and Reliant Energy Products and Services

Most reviewed product and services
  • Centerpoint Energy Customer Care (41 reviews)
  • Centerpoint Energy Residential Electricity Supply (14 reviews)
  • Centerpoint Energy Gas Supply (11 reviews)
  • Reliant Energy Electricity Supply (9 reviews)
  • Reliant Energy Residential Electricity Supply (9 reviews)
  • Reliant Energy Customer Care (7 reviews)