PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DTE Energy and Centerpoint Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DTE Energy
Centerpoint Energy

DTE Energy and Centerpoint Energy Overview

Total reviews
140
167
Company responses
0
0
Issues resolved
0
0

DTE Energy and Centerpoint Energy Consumer Ratings

Rank
169 out of 733 in Utility category
97 out of 733 in Utility category
Customer service
137 in category
75 in category
Price Affordability
124 in category
102 in category
Website
179 in category
122 in category
Product or Service Quality
130 in category
83 in category

DTE Energy and Centerpoint Energy Rating Details

Customer service
1.2 (47 reviews)
1.5 (65 reviews)
Reviewer's quote

...I've called customer service, sent emails and left several voice mails with Joy in claims and haven't received a reply. I know with COVID things are difficult and delayed, however, I would appreciate some form of communication follow up..

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I contacted customer service to inform them that my mother was an oxygen reliant person. The customer service agent FRANSISCO told me that she needed to get a form sent to her doctor and have it returned to CP or to call 911 to get her help. My response was "I know you're not telling my 70yr old...

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Price Affordability
1.5 (43 reviews)
1.6 (52 reviews)
Reviewer's quote

...I said why should I have to pay the $1,200 should I not get a discount they told me no that's not the way it works we made a mistake but you got to pay the price ,I don't want to pay my bills but to say pay $1,200 all at once for something that's not my fault I should havea reduce rate feel free to contact me back if there's something I can do. This is coming from their customer...

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Technician came to change my meter (which did not need replacing) and broke my main gas line resulting in me having to pay $3k dollars out of pocket to repipe my house after going with out hot water, heat and stove for over a week. The tech who came to replace the meter after the repairs found this...

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Website
1.4 (43 reviews)
1.8 (48 reviews)
Reviewer's quote

...How is that acceptable? DTE outage website does not even show the outage in my area. Comments on Facebook show many people lost power well after the winds had ceased. No explanation...

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Also the website is impossible to use on a mobile device. I went to pay my bill on the first it said I owed nothing then on the fifth they tried to take it out of another account which is not where I had the money alotted for the bill, now I can't pay by check or debit any more I have to go and pay...

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Product or Service Quality
1.4 (42 reviews)
1.7 (57 reviews)
Reviewer's quote

Was put on hold by customer service to cool off because I needed time to chill out lol and was told they can’t get 1 person out of there 100s of employees to install a meter which is a 5 minute job. Asked him to give me 20 minutes and he was not able to wait. I have 3 children all under 5 and the...

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...I called to complain all your customer service did take my complaint and say she was sorry . Well thats not enough I have no heat no water and no gas for another day . I have been on the phone for hours...

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DTE Energy and Centerpoint Energy Pros and Cons

Pros
  • Non
  • Gas delivery itself is fine
  • Dealing with idiots
  • When i had serivce before i never had any issues
  • Will work out bill pay
  • Veronica spiller
Cons
  • Customer service
  • Appointments
  • Them trying to over bill me because i decided to move
  • Customer service
  • No service
  • No electricity

DTE Energy and Centerpoint Energy Most Positive Reviews

Top rated reviews
3.5

I had a service person come out that really didn't know what he was doing. He tried to tell me on my Hot Water Boiler...

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5

Review your Home Service Plus policy. Center Point states they can not repair ac unit that has been on the Home Service...

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No votes
5

Living near Barker Reservoir I was without power for eleven days. In interacting with a number of their employees...

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DTE Energy and Centerpoint Energy Most Critical Reviews

Lowest rated reviews
1

I move to new appt And I need to open gas and elec
DTE ask me to pay the old $$ howevere I moved to this appt in 11/1/2...

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1

I can;t get center-point to come out to my residence , they are dragging their feet. Is there someone else that can do...

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1

I had a power surge come through my house due to DTE's underground wire being faulty, it took out $6,000 worth of...

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1

9am get a knock on the door from centerpoint employee, they need to come on iur property in the back yard, so my mother...

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DTE Energy and Centerpoint Energy Latest Reviews

Recent published reviews
No votes

no complaint, just want to how big a gas line for a 16kw generator.

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1

My mother is 70 and is on oxygen. We were told by the carrier that she was on "the list" of critical care customers....

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1

I filed a damage claim request form in March. I've called customer service, sent emails and left several voice mails...

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No votes

A powerful storm hit Houston today causing lots of electric outages.
I called the electricity distributor (Centerpoint) t...

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DTE Energy and Centerpoint Energy Products and Services

Most reviewed product and services
  • Dte Energy Customer Care (22 reviews)
  • Dte Energy Electricity Supply (22 reviews)
  • Dte Energy Account (14 reviews)
  • Centerpoint Energy Customer Care (41 reviews)
  • Centerpoint Energy Residential Electricity Supply (14 reviews)
  • Centerpoint Energy Gas Supply (11 reviews)