PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Centerpoint Energy and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Centerpoint Energy
Direct Energy

Centerpoint Energy and Direct Energy Overview

Total reviews
163
727
Company responses
0
672
Issues resolved
0
5

Centerpoint Energy and Direct Energy Consumer Ratings

Rank
116 out of 732 in Utility category
41 out of 732 in Utility category
Customer service
82 in category
128 in category
Product or Service Quality
81 in category
122 in category
Reliability
89 in category
134 in category
Price Affordability
103 in category
148 in category

Centerpoint Energy and Direct Energy Rating Details

Customer service
1.5 (63 reviews)
1.2 (209 reviews)
Reviewer's quote

...I called to complain all your customer service did take my complaint and say she was sorry . Well thats not enough I have no heat no water and no gas for another day . I have been on the phone for hours...

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...July 2019 was 35 cents, August was 33 cents, Sept was 31 cents, Oct was 29, November was 27, December was 27 cents, January was 26 cents, February 2020 was 26 cents I called Customer Service and someone answered in Central America..

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Product or Service Quality
1.7 (57 reviews)
1.4 (167 reviews)
Reviewer's quote

Is ok, the service customer is not that no good..

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Then, once you're able to get out of their service, they start calling your home (since they already have your information on file) and harass/pressure people into switching back over AGAIN. Their fast talking reps have to gift of gab to over talk people (especially the elderly). This is the...

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Reliability
1.5 (52 reviews)
1.2 (105 reviews)
Reviewer's quote

Technician came to change my meter (which did not need replacing) and broke my main gas line resulting in me having to pay $3k dollars out of pocket to repipe my house after going with out hot water, heat and stove for over a week. The tech who came to replace the meter after the repairs found this...

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Sketchy salesman demanded to see my DTE Energy Bill, told me he could save me money if I signed a fixed rate Gas contract with Direct Energy. I asked what happens once the contract runs out, and he said it would just switch back to DTE unless I renewed the contract.Well, the contract ran out and...

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Price Affordability
1.6 (51 reviews)
1.3 (164 reviews)
Reviewer's quote

A crazy guy, Conrad **, is running 220v on an interior wire that breaks and dogs are known to chew through. It passes over the street and two apartment complexes. This is on Briar Dale Court, near the Galleria. Centerpoint came out twice and told him to stop, but it continues. We have heard he is...

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I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out...

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Centerpoint Energy and Direct Energy Pros and Cons

Pros
  • When i had serivce before i never had any issues
  • Veronica spiller
  • Super nice call center staff
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Customer service
  • No service
  • No electricity
  • Customer service
  • False promises and run-around
  • Variable price scam

Centerpoint Energy and Direct Energy Most Positive Reviews

Top rated reviews
5

Review your Home Service Plus policy. Center Point states they can not repair ac unit that has been on the Home Service...

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5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

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5

Living near Barker Reservoir I was without power for eleven days. In interacting with a number of their employees...

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5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

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Centerpoint Energy and Direct Energy Most Critical Reviews

Lowest rated reviews
1

I can;t get center-point to come out to my residence , they are dragging their feet. Is there someone else that can do...

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1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

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1

9am get a knock on the door from centerpoint employee, they need to come on iur property in the back yard, so my mother...

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1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go a...

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Centerpoint Energy and Direct Energy Latest Reviews

Recent published reviews
No votes

There was a tr transformer and was. There was a surge and a loud pop and there for got my line on fire ... and this...

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1

ONCE AGAIN this company has scammed unsuspecting elderly people in the community!!!!!! First they go door to door and...

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5

I called in for street light outage around 11.00 Pm last night and they were working on it today at 8.15 am
Person who an...

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1

I found out they have been on my gas bill since 2009, overcharging me. I got a notice from the gas company with their...

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Centerpoint Energy and Direct Energy Products and Services

Most reviewed product and services
  • Centerpoint Energy Customer Care (41 reviews)
  • Centerpoint Energy Residential Electricity Supply (13 reviews)
  • Centerpoint Energy Gas Supply (11 reviews)
  • Direct Energy Customer Care (84 reviews)
  • Direct Energy Account (76 reviews)
  • Direct Energy Electricity Supply (46 reviews)