PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Cenlar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Cenlar

Wells Fargo and Cenlar Overview

Total reviews 1627 560
Company responses 0 0
Issues resolved 1 2

Wells Fargo and Cenlar Consumer Ratings

Rank
99 out of 740 in Banks category
191 out of 900 in Loans and Mortgages category
Customer service
99 in category
159 in category
Product or Service Quality
68 in category
164 in category
Website
79 in category
216 in category
Reliability
87 in category
139 in category

Wells Fargo and Cenlar Rating Details

Customer service
1.3 (390 reviews)
1.2 (175 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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...Customer service gave me run around. Wound up getting bank check in a pandemic. Thanks CENLAR! And new website, can't seem to register...

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Product or Service Quality
1.4 (339 reviews)
1.2 (164 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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...No phone contacts for customer service. All you get on the phone messaging is that "your loan has been transferred. Good Bye!)..

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Website
1.9 (326 reviews)
1.3 (156 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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...Initially, we were disappointed with the website and customer service aspects. Since December 2019, it has been worse. In 2019, we made additional principal payments to pay off our loan ahead of schedule...

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Reliability
1.3 (300 reviews)
1.2 (131 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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They sold my account during the sale of house and reported me late on credit, even though i stayed in touch during sale and had been told no problem. FIX IT!!!!

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Wells Fargo and Cenlar Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Hope you will be able to help me
  • Good interest rates
  • Everyone was pleasant on phone when i could reach someone
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Customer service
  • Gave 1 star because no zero option
  • Poor quality

Wells Fargo and Cenlar Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

Just needed account # for insurance

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Wells Fargo and Cenlar Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

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Wells Fargo and Cenlar Latest Reviews

Recent published reviews
No votes

I have tried to call several times but the phone keeps breaking up and can’t understand... I have a case # S11294322 I a...

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1.4

They sold my account during the sale of house and reported me late on credit, even though i stayed in touch during sale...

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No votes

Still waiting for feedback please. I am trying to get my money back or dispute it because the woman that sold me the...

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1

Be warned CENLAR is not an honest and legitimate company.
They are brutal collection and they lie, cheat and scam and rui...

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Wells Fargo and Cenlar Products and Services

Most reviewed product and services
  • Wells Fargo Account (241 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Cenlar Mortgage (224 reviews)
  • Cenlar Loan (68 reviews)
  • Cenlar Customer Care (57 reviews)