PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cenlar
Wells Fargo

Cenlar and Wells Fargo Overview

Total reviews 646 1949
Company responses 0 0
Issues resolved 5 7

Cenlar and Wells Fargo Consumer Ratings

Rank
283 out of 1015 in Loans and Mortgages category
586 out of 3886 in Financial Services category
Customer service
237 in category
507 in category
Product or Service Quality
252 in category
492 in category
Website
287 in category
411 in category
Reliability
248 in category
459 in category

Cenlar and Wells Fargo Rating Details

Customer service
1.2
(226 reviews)
1.4
(537 reviews)
Reviewer's quote

...horrible programs and customer service fi asap..

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My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under...

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Product or Service Quality
1.2
(207 reviews)
1.5
(467 reviews)
Reviewer's quote

...t sold or placed it with these incompetent individuals! In addition to constantly providing inaccurate information, misapplying payments and horrible customer service, it has been three months since I paid off my mortgage and these crooks have still not refunded the escrow account amounts they agree they owe! Stay ...

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At the Wells Fargo bank I was informed that they aren't able to provide that service at their branch, I should go to a different branch (40minute drive each way). I tried to make a substantial payment (close to what I thought was payoff), instead of crediting the payment to the mortgage balance and...

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Website
1.3
(198 reviews)
1.9
(449 reviews)
Reviewer's quote

I have attempted to use the message center on the website itself and still have not received any answers. Every time I call customer service, I receive different instructions on how to fix the issue, however, each time I do not see the issue being resolved. Each time I call customer service, I ask...

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The page on their website showing my home and mailing addresses is correct. The information Wells Fargo has shows my mailing address and home address as just the opposite and they don't allow my mailing address to be a home address which it is not. I now have no way to receive money or pay my bills...

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Reliability
1.2
(178 reviews)
1.4
(431 reviews)
Reviewer's quote

Keep adding charges for late payments that are not late. Then refuse to give it back. They will take it of the next payment or credit it towards my account.

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Cenlar and Wells Fargo Pros and Cons

Pros
  • Hope you will be able to help me
  • Have dishonest business practices
  • Everyone was pleasant on phone when i could reach someone
  • Nightmare
  • No customer service
  • Decent customer service
Cons
  • Customer service
  • Issue not resolved
  • Gave 1 star because no zero option
  • Customer service
  • Rude representatives
  • Incompetant

Cenlar and Wells Fargo Most Positive Reviews

Top rated reviews
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

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5

Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo...

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5

I was trying access the Veyo driver app but it wont let me access it, it is telling me to contact the support@***.com...

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5

Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and...

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Cenlar and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

They took a payment 19 days ago and said they never received it. I had my credit union manager call and send documentati...

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1

I have been a Wells Fargo customer for 20 years. I have brought my whole family and many friends over the years to this...

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1

Keep adding charges for late payments that are not late. Then refuse to give it back. They will take it of the next...

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1

They tried to steal $15.2 k left me homeless 8 months. I finally got my funds. The claimed that it was fraudulent. It...

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Cenlar and Wells Fargo Latest Reviews

Recent published reviews
No votes

Try to avoid having your mortgage with this company AT ALL COST!!! They allow their photographers to completely invade...

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1

They took 7.5 months to return my $15.2 k from the sale of my home. They claimed that it was fraudulent. It was not....

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1

People need to get a petition and sign it to have the government to look at it this company don't respect disabled...

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1

I didn't owe them anything; I wasn't carrying a balance, the account was zero. Yesterday, I got a letter saying my credi...

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