PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cenlar
Wells Fargo

Cenlar and Wells Fargo Overview

Total reviews
551
1620
Company responses
0
0
Issues resolved
2
1

Cenlar and Wells Fargo Consumer Ratings

Rank
193 out of 892 in Loans and Mortgages category
89 out of 725 in Banks category
Customer service
158 in category
96 in category
Product or Service Quality
161 in category
63 in category
Website
213 in category
74 in category
Reliability
138 in category
83 in category

Cenlar and Wells Fargo Rating Details

Customer service
1.2 (168 reviews)
1.3 (389 reviews)
Reviewer's quote

...Initially, we were disappointed with the website and customer service aspects. Since December 2019, it has been worse. In 2019, we made additional principal payments to pay off our loan ahead of schedule...

Read full review

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

Read full review
Product or Service Quality
1.2 (158 reviews)
1.4 (338 reviews)
Reviewer's quote

...No customer service or help. Never do business with this company. On a scale of 1 to ten rating I give a - 10...

Read full review

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

Read full review
Website
1.3 (153 reviews)
1.9 (325 reviews)
Reviewer's quote

It seems customer service can not look at your emails on the website and the people who do will not talk with you. I have been waiting for some correspondence about this and only received a message that problem was "solved" but it is not. I am still a month behind on my payment and can not get...

Read full review

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

Read full review
Reliability
1.2 (125 reviews)
1.3 (298 reviews)
Reviewer's quote

after 5 weeks received check today in mail

Read full review

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Read full review

Cenlar and Wells Fargo Pros and Cons

Pros
  • Hope you will be able to help me
  • Good interest rates
  • Everyone was pleasant on phone when i could reach someone
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Gave 1 star because no zero option
  • Are not helping at all
  • Customer service
  • Incompetant
  • Rude representatives

Cenlar and Wells Fargo Most Positive Reviews

Top rated reviews
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

Read full review
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Read full review
5

Just needed account # for insurance

Read full review
5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

Read full review

Cenlar and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

Read full review
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Read full review
1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

Read full review
1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

Read full review

Cenlar and Wells Fargo Latest Reviews

Recent published reviews
1

My experience Cenlar began after they bought our loan from Citi a couple of years ago. From the beginning, we noticed a...

Read full review
2.5

As I EXPLAINED to the teller that I COULD N-O-T keep my mask due to my exemption, I was REMINDED by the teller MORE...

Read full review
No votes

I believe the mortgage interest has gone down.Pls.give me more informations.I am planning for a refinance.
Acct.no. endin...

Read full review
No votes

I needed to report my cards as stolen and I kept getting put on hold, was given confusing answers and was extremely...

Read full review

Cenlar and Wells Fargo Products and Services

Most reviewed product and services
  • Cenlar Mortgage (224 reviews)
  • Cenlar Loan (68 reviews)
  • Cenlar Customer Care (55 reviews)
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)