PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about cenlar and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

cenlar
Wells Fargo

cenlar and Wells Fargo Overview

Total reviews 568 1636
Company responses 0 0
Issues resolved 2 1

cenlar and Wells Fargo Consumer Ratings

Rank
192 out of 907 in Loans and Mortgages category
101 out of 742 in Banks category
Customer service
134 in category
85 in category
Product or Service Quality
136 in category
59 in category
Website
181 in category
72 in category
Reliability
121 in category
72 in category

cenlar and Wells Fargo Rating Details

Customer service
1.2 (181 reviews)
1.3 (392 reviews)
Reviewer's quote

...When you call customer service nobody answers. You wait on hold forever and there are times that the connection is lost For no reason after waiting for over an hour. I am surprised this place is still in business and able to retain customers..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.2 (167 reviews)
1.4 (342 reviews)
Reviewer's quote

...Predatory LOAN SERVICE ALL the WAY beware!!!..

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
1.3 (161 reviews)
1.9 (328 reviews)
Reviewer's quote

...Initially, we were disappointed with the website and customer service aspects. Since December 2019, it has been worse. In 2019, we made additional principal payments to pay off our loan ahead of schedule...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
1.2 (135 reviews)
1.3 (301 reviews)
Reviewer's quote

Nightmare! Close my HELOC paying a big price. Considering file a lawsuit soon.

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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cenlar and Wells Fargo Pros and Cons

Pros
  • Hope you will be able to help me
  • Good interest rates
  • Everyone was pleasant on phone when i could reach someone
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Gave 1 star because no zero option
  • Poor quality
  • Customer service
  • Incompetant
  • Rude representatives

cenlar and Wells Fargo Most Positive Reviews

Top rated reviews
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

Old email showing up when requesting notifications update, my new one when I registered isn't forwarded to receive the...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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cenlar and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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cenlar and Wells Fargo Latest Reviews

Recent published reviews
No votes

I was never on a forbearance payment plan. I always make my payments on time each month the same way. They took my...

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1

I had a FHA loan with them and was paying Mortgage Insurance Premium for years. I finally reached the criteria to have i...

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1

Nightmare! Close my HELOC paying a big price. Considering file a lawsuit soon.

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1.3

This is the second time I have had issues and Try to file a claim and I have been missed told information on top of...

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cenlar and Wells Fargo Products and Services

Most reviewed product and services
  • Cenlar Mortgage (225 reviews)
  • Cenlar Loan (68 reviews)
  • Cenlar Loan Modification (17 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)