PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ShellPoint Mortgage Servicing and Cenlar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ShellPoint Mortgage Servicing
Cenlar

ShellPoint Mortgage Servicing and Cenlar Overview

Total reviews 441 560
Company responses 0 0
Issues resolved 1 2

ShellPoint Mortgage Servicing and Cenlar Consumer Ratings

Rank
244 out of 900 in Loans and Mortgages category
191 out of 900 in Loans and Mortgages category
Customer service
170 in category
161 in category
Product or Service Quality
174 in category
167 in category
Website
205 in category
218 in category
Reliability
179 in category
141 in category

ShellPoint Mortgage Servicing and Cenlar Rating Details

Customer service
1.2 (207 reviews)
1.2 (175 reviews)
Reviewer's quote

Bad customer service/ very nasty..

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...Customer service gave me run around. Wound up getting bank check in a pandemic. Thanks CENLAR! And new website, can't seem to register...

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Product or Service Quality
1.2 (181 reviews)
1.2 (164 reviews)
Reviewer's quote

...I'm left in limbo with no answers on who to contact because customer service has no info on my loan. I cannot rebuild now and time is running out. And nobody knows where my check is..

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...No phone contacts for customer service. All you get on the phone messaging is that "your loan has been transferred. Good Bye!)..

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Website
1.4 (173 reviews)
1.3 (156 reviews)
Reviewer's quote

...It is utterly ridiculous that a business does not have a working website. If I could change mortgage companies, I would in a second!!!..

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...Initially, we were disappointed with the website and customer service aspects. Since December 2019, it has been worse. In 2019, we made additional principal payments to pay off our loan ahead of schedule...

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Reliability
1.1 (158 reviews)
1.2 (131 reviews)
Reviewer's quote

What judge was paid off to let them file bankruptcy on everyone they screwed &;;;;;; didn't pay damage claims thru their sister insurance company? Now shell point is filing mass foreclosures when no one knew who to pay or knew they had been bought by them! Anyone want to band up with me...

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They sold my account during the sale of house and reported me late on credit, even though i stayed in touch during sale and had been told no problem. FIX IT!!!!

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ShellPoint Mortgage Servicing and Cenlar Pros and Cons

Pros
  • Helpful on phone no follow thru
  • Worse
  • Fraud and conspiracy
  • Hope you will be able to help me
  • Good interest rates
  • Everyone was pleasant on phone when i could reach someone
Cons
  • Failure to meet obligations
  • Questionable ethics
  • No one will accept any responsibility for mistakes
  • Customer service
  • Gave 1 star because no zero option
  • Poor quality

ShellPoint Mortgage Servicing and Cenlar Most Positive Reviews

Top rated reviews
4.5

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

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5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

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4.2

Recently I received mortgage assistance due to the unfortunate effects of COVID-19. The representative was...

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5

Just needed account # for insurance

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ShellPoint Mortgage Servicing and Cenlar Most Critical Reviews

Lowest rated reviews
1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

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1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

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1

I found multiple simple MATH errors on my mortgage statement after new mortgage servicer Shellpoint took over servicing...

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1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

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ShellPoint Mortgage Servicing and Cenlar Latest Reviews

Recent published reviews
1

What judge was paid off to let them file bankruptcy on everyone they screwed &;;;;;; didn't pay damage claims thru...

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1.4

They sold my account during the sale of house and reported me late on credit, even though i stayed in touch during sale...

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No votes

Our current mortgage is with PHH Mortgage Service and transferring to New Rez on 10/1/2020. We have bi-weekly payments...

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1

Be warned CENLAR is not an honest and legitimate company.
They are brutal collection and they lie, cheat and scam and rui...

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ShellPoint Mortgage Servicing and Cenlar Products and Services

Most reviewed product and services
  • Shellpoint Mortgage Servicing Mortgage (159 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (44 reviews)
  • Shellpoint Mortgage Servicing Customer Care (43 reviews)
  • Cenlar Mortgage (224 reviews)
  • Cenlar Loan (68 reviews)
  • Cenlar Customer Care (56 reviews)