PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ShellPoint Mortgage Servicing and Cenlar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ShellPoint Mortgage Servicing
Cenlar

ShellPoint Mortgage Servicing and Cenlar Overview

Total reviews
430
550
Company responses
0
0
Issues resolved
1
2

ShellPoint Mortgage Servicing and Cenlar Consumer Ratings

Rank
242 out of 883 in Loans and Mortgages category
192 out of 883 in Loans and Mortgages category
Customer service
166 in category
156 in category
Product or Service Quality
168 in category
157 in category
Website
201 in category
211 in category
Reliability
173 in category
139 in category

ShellPoint Mortgage Servicing and Cenlar Rating Details

Customer service
1.2 (199 reviews)
1.2 (167 reviews)
Reviewer's quote

Customer Service Dept. wouldnt take my mortgage payments over the phone after they doubled my mortgage amount last year, then Foreclosed on my house..

Read full review

...No customer service or help. Never do business with this company. On a scale of 1 to ten rating I give a - 10...

Read full review
Product or Service Quality
1.2 (175 reviews)
1.2 (157 reviews)
Reviewer's quote

Got a letter in the mail stating this company will be my new mortgage service company. Says I will start paying my mortgage to them after March 16 2020. I would get a new account number from this company...

Read full review

...Their customer service is despicable and hateful and honestly cant do math. I'd b ashamed to b them. I'm gonna file a class action law suit just for the principle of I hate liars and theives...

Read full review
Website
1.4 (165 reviews)
1.3 (152 reviews)
Reviewer's quote

...It is utterly ridiculous that a business does not have a working website. If I could change mortgage companies, I would in a second!!!..

Read full review

It seems customer service can not look at your emails on the website and the people who do will not talk with you. I have been waiting for some correspondence about this and only received a message that problem was "solved" but it is not. I am still a month behind on my payment and can not get...

Read full review
Reliability
1.1 (153 reviews)
1.2 (124 reviews)
Reviewer's quote

I total nightmare. they have had my check issued by my insurance company for a roof for over a month and will not release it. no matter how many forms I fill out they continue to just add more and put me off.

Read full review

after 5 weeks received check today in mail

Read full review

ShellPoint Mortgage Servicing and Cenlar Pros and Cons

Pros
  • Helpful on phone no follow thru
  • Worse
  • Fraud and conspiracy
  • Hope you will be able to help me
  • Good interest rates
  • Everyone was pleasant on phone when i could reach someone
Cons
  • Failure to meet obligations
  • Questionable ethics
  • Lack of integrity
  • Customer service
  • Gave 1 star because no zero option
  • Are not helping at all

ShellPoint Mortgage Servicing and Cenlar Most Positive Reviews

Top rated reviews
4.5

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

Read full review
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

Read full review
4.2

Recently I received mortgage assistance due to the unfortunate effects of COVID-19. The representative was...

Read full review
5

Just needed account # for insurance

Read full review

ShellPoint Mortgage Servicing and Cenlar Most Critical Reviews

Lowest rated reviews
1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

Read full review
1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

Read full review
1

I found multiple simple MATH errors on my mortgage statement after new mortgage servicer Shellpoint took over servicing...

Read full review
1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

Read full review

ShellPoint Mortgage Servicing and Cenlar Latest Reviews

Recent published reviews
1

If I could leave ZERO stars, I would. For the past two years, I have NEVER been able to get on site its easily. In...

Read full review
No votes

I believe the mortgage interest has gone down.Pls.give me more informations.I am planning for a refinance.
Acct.no. endin...

Read full review
No votes

Get away from this company, immediately. My Hazard Insurance expired on 6/12/20 so I faxed the updated policy (I own a...

Read full review
3

after 5 weeks received check today in mail

Read full review

ShellPoint Mortgage Servicing and Cenlar Products and Services

Most reviewed product and services
  • Shellpoint Mortgage Servicing Mortgage (157 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (44 reviews)
  • Shellpoint Mortgage Servicing Customer Care (41 reviews)
  • Cenlar Mortgage (224 reviews)
  • Cenlar Loan (68 reviews)
  • Cenlar Customer Care (55 reviews)