PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PHH Mortgage and Cenlar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PHH Mortgage
Cenlar

PHH Mortgage and Cenlar Overview

Total reviews
341
497
Company responses
0
0
Issues resolved
4
2

Cenlar was first mentioned on PissedConsumer on Aug 31, 2009 and since then this brand received 497 reviews. It is 156 reviews more than PHH Mortgage received since Sep 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PHH Mortgage customer support team than with Cenlar customer service.

PHH Mortgage and Cenlar Consumer Ratings

Rank
187 out of 1294 in Loans and Mortgages category
178 out of 1294 in Loans and Mortgages category
Customer service
153 in category
159 in category
Reliability
145 in category
150 in category
Website
211 in category
203 in category

According to consumer ratings and reviews, Cenlar ranks 9 points higher in the Loans and Mortgages category than PHH Mortgage. People gave PHH Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 196 points higher than the worst rated brand in this category. At the same time, Cenlar was rated 1.2 stars for Customer service criterion in this category and it is 190 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Cenlar has a higher rating than Cenlar. Regarding Website criterion, consumers gave PHH Mortgage 1.3 stars and it is 60% worse than other in category. Cenlar however was rated 1.3 stars and it is 58% worse than other in category.

PHH Mortgage and Cenlar Rating Details

Customer service
1.2 (146 reviews)
1.2 (137 reviews)
Reviewer's quote

Worst customer service ever! All I wanted was a payoff amount. Website maze leads to "click here" for amount only to bring up a phone number. Warns requesting amount may cost $30! No live people answer the phone, except for rarely someone in India who can't help US customers...

Reyan

...A lower level customer service person said nothing could be changed for 18 months. A lie. When we called her on it she admitted she was just told to say that...

PissedConsumer1630630
Reliability
1.2 (138 reviews)
1.2 (98 reviews)
Reviewer's quote

I accidentally pushed a wrong button when making my mortgage payment using the automated system. This resulted in making two payments

Kyeisha

I can't even write how pissed I am... It will be a thesis!

PissedConsumer1681706
Website
1.3 (132 reviews)
1.3 (126 reviews)
Reviewer's quote

...Now, I cannot get on the website (once again) to check my Nov payment, which has not come out of my account yet and I'm hoping they don't try to add a late payment to it. It should have come out by now. I do not like this company at all...

Etta L

...On their website I've asked about this 3 times and they say "settled". Phone calls take over an hour, the people I talk to give me the run-around, twice they have hung up on me while I was on hold. One transferred me to homeowners insurance because it would be due in 3 months...

BarShot

PHH Mortgage and Cenlar Pros and Cons

Pros
  • No pros - the company is an utter nightmare to deal with
  • I just want to pay my mortgage payment
  • There are no
  • Good interest rates
Cons
  • Poor service lack of respect for customers
  • Incomptence
  • Misleading
  • Gave 1 star because no zero option
  • Customer service
  • Run around and lack of professionalism

PHH Mortgage and Cenlar Most Positive Reviews

Top rated reviews
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

PHH Mortgage and Cenlar Most Critical Reviews

Lowest rated reviews
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

PHH Mortgage and Cenlar Latest Reviews

Recent published reviews

I signed up for direct debit and in September it never came out and didnt know until the following month and paid it...

Read all 341 reviews
1

I can't even write how pissed I am... It will be a thesis!

Read all 497 reviews

PHH Mortgage and Cenlar Products and Services

Most reviewed product and services
  • Phh Mortgage Mortgage (127 reviews)
  • Phh Mortgage Customer Care (35 reviews)
  • Phh Mortgage Loan (19 reviews)
  • Cenlar Mortgage (211 reviews)
  • Cenlar Loan (64 reviews)
  • Cenlar Customer Care (51 reviews)