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Cenlar

Loans and Mortgages
  • 2 ISSUES RESOLVED
  • 404 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $18K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Good interest rates 1

Customers don't like

  • Gave 1 star because no zero option5
  • Customer service5
  • Poor quality3
  • Completely useless3
  • Company customer service at all3
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Pennymac

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 396 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $32.2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Old mortgage company 2
  • Friendly staff 2
  • 1 knowledgable individual 2
  • Good interest rate 1
  • Convenience and setup of website 1

Customers don't like

  • Customer service11
  • Worst customer service ever9
  • Unwilling to own their mistakes9
  • Questionable ethics7
  • Mismanagement of payments6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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