PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nationstar Mortgage and Cenlar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nationstar Mortgage
Cenlar

Nationstar Mortgage and Cenlar Overview

Total reviews
486
504
Company responses
0
0
Issues resolved
2
2

Cenlar was first mentioned on PissedConsumer on Aug 31, 2009 and since then this brand received 504 reviews. It is 18 reviews more than Nationstar Mortgage received since Sep 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Nationstar Mortgage customer support team and Cenlar customer service.

Nationstar Mortgage and Cenlar Consumer Ratings

Rank
192 out of 1191 in Loans and Mortgages category
182 out of 1191 in Loans and Mortgages category
Customer service
154 in category
162 in category
Product or Service Quality
156 in category
160 in category
Website
185 in category
209 in category

According to consumer ratings and reviews, Cenlar ranks 10 points higher in the Loans and Mortgages category than Nationstar Mortgage. People gave Nationstar Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 201 points higher than the worst rated brand in this category. At the same time, Cenlar was rated 1.2 stars for Customer service criterion in this category and it is 193 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cenlar has a higher rating than Cenlar. Regarding Website criterion, consumers gave Nationstar Mortgage 1.4 stars and it is 52% worse than other in category. Cenlar however was rated 1.3 stars and it is 59% worse than other in category.

Nationstar Mortgage and Cenlar Rating Details

Customer service
1.2 (230 reviews)
1.2 (141 reviews)
Reviewer's quote

...LOUSY CUSTOMER SERVICE!!!..

Joel B

...A lower level customer service person said nothing could be changed for 18 months. A lie. When we called her on it she admitted she was just told to say that...

PissedConsumer1630630
Product or Service Quality
1.2 (221 reviews)
1.2 (133 reviews)
Reviewer's quote

...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

PissedConsumer1547550

...run around, one person told me he was sorry this was happening, thanked us for our milirary service and said he was quitting Cenlar that day, that he's seen enough and people like us didn't deserve what this company is doing. he too was a victim of American General back in the day he said..

Jovanny
Website
1.4 (189 reviews)
1.3 (130 reviews)
Reviewer's quote

...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

Launa L

...They are a hot mess and there 1993 website is a well-known disaster. You are taking a big chance (identify theft) by using their site to pay your mortgage..

PissedConsumer1760588

Nationstar Mortgage and Cenlar Pros and Cons

Pros
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
  • Good interest rates
Cons
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer
  • Gave 1 star because no zero option
  • Customer service
  • Run around and lack of professionalism

Nationstar Mortgage and Cenlar Most Positive Reviews

Top rated reviews
5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

Nationstar Mortgage and Cenlar Most Critical Reviews

Lowest rated reviews
1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

Nationstar Mortgage and Cenlar Latest Reviews

Recent published reviews
1

This is a very long detailed history. I, have, to date, still been dealing with CT Attorney General, CT Dept. of Banking...

Read all 486 reviews

Numerous calls made to inquire about incorrect billing, I was put on hold for extended periods and ultimately hung up...

Read all 504 reviews

Nationstar Mortgage and Cenlar Products and Services

Most reviewed product and services
  • Nationstar Mortgage Mortgage (199 reviews)
  • Nationstar Mortgage Loan (50 reviews)
  • Nationstar Mortgage Customer Care (49 reviews)
  • Cenlar Mortgage (215 reviews)
  • Cenlar Loan (64 reviews)
  • Cenlar Customer Care (51 reviews)