PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Freedom Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cenlar

Cenlar

1.3
Freedom Mortgage

Freedom Mortgage

Has Verified Representatives
1.6
Cenlar
Freedom Mortgage

Cenlar and Freedom Mortgage Overview

Total reviews 571 1085
Company responses 0 181
Issues resolved 3 4

Cenlar and Freedom Mortgage Consumer Ratings

Rank
193 out of 908 in Loans and Mortgages category
131 out of 908 in Loans and Mortgages category
Customer service
No votes
134 in category
Product or Service Quality
No votes
132 in category
Website
No votes
166 in category
Reliability
No votes
135 in category

Cenlar and Freedom Mortgage Rating Details

Customer service
No votes
1.2 (493 reviews)
Reviewer's quote

...and the customer service even does not understand what UCC-3 lien release is. The customer service also refused to provide contact info of the lien release department...

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...Their only interest is making money and have no real understanding of what customer service is..

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Product or Service Quality
No votes
1.2 (415 reviews)
Reviewer's quote

...When you call customer service nobody answers. You wait on hold forever and there are times that the connection is lost For no reason after waiting for over an hour. I am surprised this place is still in business and able to retain customers..

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The Freedom Mortgage Service Center representative suggested I submit this issue in writing. The representative stated the account should have been placed on hold when the 1 Aug payment was missed. He also informed me the late fee and actions taken with a negative impact on my credit rating should...

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Website
No votes
1.5 (408 reviews)
Reviewer's quote

...Initially, we were disappointed with the website and customer service aspects. Since December 2019, it has been worse. In 2019, we made additional principal payments to pay off our loan ahead of schedule...

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I called the number back and was connected with a customer service rep who told me that I could submit my SS cards via the message center on the website. Did that on May 24th and 3 days later I get a call and email from another random employee with the company requesting I submit my Social Security...

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Reliability
No votes
1.1 (423 reviews)
Reviewer's quote

Nightmare! Close my HELOC paying a big price. Considering file a lawsuit soon.

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6 months later and I'm still waiting to go to closure. By the way my credit is excellent. This has been a horrible experience.

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Cenlar and Freedom Mortgage Pros and Cons

Pros
  • Hope you will be able to help me
  • Good interest rates
  • Everyone was pleasant on phone when i could reach someone
  • Should be investigated
  • That they should be investigatd
  • Rate fees
Cons
  • Customer service
  • Gave 1 star because no zero option
  • Poor quality
  • Customer service
  • Entire process
  • Way i was treated

Cenlar and Freedom Mortgage Most Positive Reviews

Top rated reviews
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

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5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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5

Old email showing up when requesting notifications update, my new one when I registered isn't forwarded to receive the...

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5

Robert Biondi proveded great service and kept me updated

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Cenlar and Freedom Mortgage Most Critical Reviews

Lowest rated reviews
1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

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1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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Cenlar and Freedom Mortgage Latest Reviews

Recent published reviews
No votes

my house located at la county. Cenlar loan # 476845**** home loan current balance $470 they sending me the payoff statem...

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1

6 months later and I'm still waiting to go to closure. By the way my credit is excellent. This has been a horrible...

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No votes

I wouldn't even give this company one star from the telephone prompts taking 10+ minutes to get to an actual person to...

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1.4

I purchased my home and Freedom Mortgage carried the note until summer of 2020. Freedom Mortgage contacted me and offere...

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Cenlar and Freedom Mortgage Products and Services

Most reviewed product and services
  • Cenlar Mortgage (225 reviews)
  • Cenlar Loan (69 reviews)
  • Cenlar Loan Modification (17 reviews)
  • Freedom Mortgage Mortgage (342 reviews)
  • Freedom Mortgage Refinance (122 reviews)
  • Freedom Mortgage Loan (87 reviews)