PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Franklin American Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cenlar
Franklin American Mortgage

Cenlar and Franklin American Mortgage Overview

Total reviews 581 74
Company responses 0 0
Issues resolved 3 1

Cenlar and Franklin American Mortgage Consumer Ratings

Rank
195 out of 917 in Loans and Mortgages category
167 out of 917 in Loans and Mortgages category
Customer service
168 in category
156 in category
Product or Service Quality
171 in category
129 in category
Website
216 in category
204 in category
Reliability
157 in category
164 in category

Cenlar and Franklin American Mortgage Rating Details

Customer service
1.2 (187 reviews)
1.2 (33 reviews)
Reviewer's quote

On or about September 16th I called Cenlar customer service to find out the correct balance of my "escrow impound" account and when I should expect to receive my refund. I ended up having to call 3 times total that day because Cenlar kept transferring my call and then eventually disconnected the...

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Absolutely POOR customer service. They made a mistake on our credit report by reporting a late payment the month that they actually transferred our mortgage payments to another company. We called multiple times to have them fix the issue, or at least give us a letter stating that they made a mistake...

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Product or Service Quality
1.2 (173 reviews)
1.4 (32 reviews)
Reviewer's quote

...and the customer service even does not understand what UCC-3 lien release is. The customer service also refused to provide contact info of the lien release department...

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This company has the worst customer service department I have ever encountered. The level of incompetence is staggering. If I could give them a 0 rating or lower I would..

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Website
1.3 (167 reviews)
1.4 (30 reviews)
Reviewer's quote

...Initially, we were disappointed with the website and customer service aspects. Since December 2019, it has been worse. In 2019, we made additional principal payments to pay off our loan ahead of schedule...

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The website is horrible. I also constantly have issues logging in to my account ie Wrong password, security question does not match. According to the message I now have to wait 60 mins before trying again and a customer service rep cannot help...

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Reliability
1.2 (142 reviews)
1.2 (30 reviews)
Reviewer's quote

pay it off may 2020, have called 10/15 times to get release of lein , been told they would send to grimes county and send me a copy/e-mail me a copy as of today may have to get lawyers involved-been 8+mo , see no reason I have not seen anything from cenlar/so as far as I know they get your money...

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We closed on selling our house that franklin held the note to in October. They supposedly sent us a refund check. We never got it so they canceled it and sent an affidavit for Us to sign. We did and now when I call to check on the status of the check no one can pull up my account... like I was...

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Cenlar and Franklin American Mortgage Pros and Cons

Pros
  • Hope you will be able to help me
  • Everyone was pleasant on phone when i could reach someone
  • Good interest rates
No votes
Cons
  • Customer service
  • Gave 1 star because no zero option
  • Service quality
  • Poor customer service
  • Making up things just to appease us and get us out of their hair
  • Basically my entire experience with this company has been poor

Cenlar and Franklin American Mortgage Most Positive Reviews

Top rated reviews
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

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4.6

Great mortgage company for me as a first home buyer. They gave me a good interest rate with no loan prepayment penulty....

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5

Old email showing up when requesting notifications update, my new one when I registered isn't forwarded to receive the...

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No votes

Cenlar and Franklin American Mortgage Most Critical Reviews

Lowest rated reviews
1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

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1

Worst company in the world!!!! Had a commitment from these idiots on a home loan, the day before scheduled closing they...

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1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

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1

I had no issues at first they are now selling my MTG to another servicer, cool, they have NO Clue who it is!!!! Are you...

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Cenlar and Franklin American Mortgage Latest Reviews

Recent published reviews
No votes

Payoff in full for my loan was received by Cenlar on 11/2/2019. I was told by a company agent (Tanisha G. Ewing, NJ) tha...

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1

We closed on selling our house that franklin held the note to in October. They supposedly sent us a refund check. We...

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No votes

I talked to Andrea M on 11/24 said she would fax over information to loan processor and send me copies to my address...

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No votes

I was called by Franklin mortgage and threatened with a social security scam I called Franklin mortgage back and they...

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Cenlar and Franklin American Mortgage Products and Services

Most reviewed product and services
  • Cenlar Mortgage (227 reviews)
  • Cenlar Loan (69 reviews)
  • Cenlar Loan Modification (17 reviews)
  • Franklin American Mortgage Mortgage (32 reviews)
  • Franklin American Mortgage Checking Account (2 reviews)
  • Franklin American Mortgage Mortgage Refinance (2 reviews)