PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citimortgage and Cenlar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citimortgage
Cenlar

Citimortgage and Cenlar Overview

Total reviews
175
544
Company responses
0
0
Issues resolved
0
2

Citimortgage and Cenlar Consumer Ratings

Rank
196 out of 883 in Loans and Mortgages category
192 out of 883 in Loans and Mortgages category
Customer service
182 in category
150 in category
Website
153 in category
208 in category
Product or Service Quality
119 in category
158 in category
Diversity of Products or Services
137 in category
149 in category

Citimortgage and Cenlar Rating Details

Customer service
1.1 (25 reviews)
1.2 (166 reviews)
Reviewer's quote

...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

Read full review

...No customer service or help. Never do business with this company. On a scale of 1 to ten rating I give a - 10...

Read full review
Website
1.7 (20 reviews)
1.3 (148 reviews)
Reviewer's quote

Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...

Read full review

It seems customer service can not look at your emails on the website and the people who do will not talk with you. I have been waiting for some correspondence about this and only received a message that problem was "solved" but it is not. I am still a month behind on my payment and can not get...

Read full review
Product or Service Quality
1.4 (18 reviews)
1.2 (154 reviews)
Reviewer's quote

Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

Read full review

...Their customer service is despicable and hateful and honestly cant do math. I'd b ashamed to b them. I'm gonna file a class action law suit just for the principle of I hate liars and theives...

Read full review
Diversity of Products or Services
1.4 (16 reviews)
1.4 (113 reviews)
Reviewer's quote

instead, in September 2015, without notification Citimortgage sold my loan to BSI Financial Services, an unregulated debt collector. Citimortgage is dumping unwanted, low-risk, non-performing loans back into securities market perpetuating another foreclosure crisis , years after they received a $45...

Read full review

...Tried to resolve this issue with two different customer services agents including a manager. The manager stated they miscalculated my escrow balance when they acquired the loan. So I have to pay for their mistake...

Read full review

Citimortgage and Cenlar Pros and Cons

Pros
  • Good bank
  • People in customer service attempted to help
  • Hope you will be able to help me
  • Good interest rates
Cons
  • Inept customer service
  • Fax machine services missing documents
  • So bureaucratic that they are powerless to do anything
  • Customer service
  • Gave 1 star because no zero option
  • Are not helping at all

Citimortgage and Cenlar Most Positive Reviews

Top rated reviews
No votes
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

Read full review
No votes
5

Just needed account # for insurance

Read full review

Citimortgage and Cenlar Most Critical Reviews

Lowest rated reviews
1

I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

Read full review
1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

Read full review
1

CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...

Read full review
1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

Read full review

Citimortgage and Cenlar Latest Reviews

Recent published reviews
1

I need the closing letter you sent when my mortgage account (07705551773) was transferred to Mr Cooper back on February...

Read full review
1

We had a house fire. The insurance company sent the insurance funds to Cenlar. It took almost 3 years to finally get...

Read full review
No votes

I still have not received the tax statement information requested for the tax periods ending Dec 31, 2002, 2003, 2004. I...

Read full review
1

I was a citibank customer that got transferred to Cenlar.
Paid my home equity on the 1st of the month. They reflect as no...

Read full review

Citimortgage and Cenlar Products and Services

Most reviewed product and services
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (7 reviews)
  • Cenlar Mortgage (223 reviews)
  • Cenlar Loan (68 reviews)
  • Cenlar Customer Care (55 reviews)