PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Citimortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Cenlar and Citimortgage Overview

Total reviews
Company responses
Issues resolved

Cenlar was first mentioned on PissedConsumer on Aug 31, 2009 and since then this brand received 497 reviews. It is 324 reviews more than Citimortgage received since Jan 6, 2008.

Cenlar and Citimortgage Consumer Ratings

178 out of 1293 in Loans and Mortgages category
182 out of 1293 in Loans and Mortgages category
Customer service
162 in category
177 in category
Product or Service Quality
157 in category
116 in category
207 in category
155 in category

According to consumer ratings and reviews, Cenlar ranks 4 points higher in the Loans and Mortgages category than Citimortgage. People gave Cenlar 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 190 points higher than the worst rated brand in this category. At the same time, Citimortgage was rated 1.1 stars for Customer service criterion in this category and it is 175 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Citimortgage has a higher rating than Cenlar. Regarding Website criterion, consumers gave Cenlar 1.3 stars and it is 59% worse than other in category. Citimortgage however was rated 1.7 stars and it is 56% greater than other in category.

Cenlar and Citimortgage Rating Details

Customer service
1.2 (137 reviews)
1.1 (24 reviews)
Reviewer's quote

...A lower level customer service person said nothing could be changed for 18 months. A lie. When we called her on it she admitted she was just told to say that...


...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

Mark L
Product or Service Quality
1.2 (129 reviews)
1.4 (18 reviews)
Reviewer's quote

Was behind with my mortgage with shitibank. So i had a few hundred dollars in this side account with Shitibank. Loan wss transferred to Cenlar who took my partial mtg pymt to pay late fees which I with Shitibank. Cenlar said I owed them the money & they don't accept partial payments.


Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

1.3 (126 reviews)
1.7 (20 reviews)
Reviewer's quote

...On their website I've asked about this 3 times and they say "settled". Phone calls take over an hour, the people I talk to give me the run-around, twice they have hung up on me while I was on hold. One transferred me to homeowners insurance because it would be due in 3 months...


Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...


Cenlar and Citimortgage Pros and Cons

  • Good interest rates
  • People in customer service attempted to help
  • Good bank
  • Gave 1 star because no zero option
  • Customer service
  • Run around and lack of professionalism
  • Inept customer service
  • Fax machine services missing documents
  • So bureaucratic that they are powerless to do anything

Cenlar and Citimortgage Most Positive Reviews

Top rated reviews

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

No votes

Cenlar and Citimortgage Most Critical Reviews

Lowest rated reviews

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...


I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

Cenlar and Citimortgage Latest Reviews

Recent published reviews

I can't even write how pissed I am... It will be a thesis!

Read all 497 reviews

Citibank turned over all their mortgages to this company named Cenlar to handle them. Cenlar claims they tried to...

Read all 173 reviews

Cenlar and Citimortgage Products and Services

Most reviewed product and services
  • Cenlar Mortgage (211 reviews)
  • Cenlar Loan (64 reviews)
  • Cenlar Customer Care (51 reviews)
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (4 reviews)