Cenlar vs Citimortgage
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Citimortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Cenlar and Citimortgage Overview
| Total reviews | 589 | 190 |
| Company responses | 0 | 0 |
| Issues resolved | 3 | 0 |
Cenlar and Citimortgage Consumer Ratings
Cenlar and Citimortgage Rating Details
Cenlar and Citimortgage Pros and Cons
- Hope you will be able to help me
- Have dishonest business practices
- Everyone was pleasant on phone when i could reach someone
- Good bank
- Were initially expedient in processing loans
- People in customer service attempted to help
- Customer service
- Issue not resolved
- Gave 1 star because no zero option
- Inept customer service
- Customer service for former mortgage clients
- Poor customer service
Cenlar and Citimortgage Most Positive Reviews
We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...
I was not able to find out anything.
I guess I will just have to tear up the cbeck.
Old email showing up when requesting notifications update, my new one when I registered isn't forwarded to receive the...
Cenlar and Citimortgage Most Critical Reviews
They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...
I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...
I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...
CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...
Cenlar and Citimortgage Latest Reviews
I do not trust any big bank or its minions. I pay mortgage via MO. I mailed MO on 28 DEC for Jan 2021 pmt. Western...
No thing happened I got nothing and not even bothered to call back very disappointed
Email I sent to Citibank. Where my mortgage was supposed to have been through but they outsourced it to Cenlar.
I obtaine...
I received nothing and they didnt call me very Disappointed in the service itself
Cenlar and Citimortgage Products and Services
- Cenlar Mortgage (230 reviews)
- Cenlar Loan (70 reviews)
- Cenlar Loan Modification (17 reviews)
- Citimortgage Loan (36 reviews)
- Citimortgage Loan Modification (15 reviews)
- Citimortgage Mortgage (10 reviews)
How would you compare Cenlar vs Citimortgage?
Cenlar's customer service is the worst. my loan was transfered from Citi to Cenlar with no escrow account.
Cenlar paid the 1st installment of tax bill and immediately doubled my mortgage payment. No biggie, so I thought, but when I contacted them to pay them back for the tax payment and keep the loan w/o an escrow the rep kept talking over me, thus resulting in a phone call that got nowhere. I faxed the information to their research department to no avail. These people are either very stupid or just don't give a hoot.
I have now submitted a complaint to the CFPB and time will tell if this issue gets resolved.
In the meantime, I have a mortgage payment that is putting us in a dire financial situation. Cenlar SUCKS.
Product or Service Quality
service quality is horrible
Cenlar is BAD. Wow.
I have made a few payments via their online portal since CITI sold my loan but now I can't even find the login. They changed websites with no notice.
This is a piss-poor company for more reasons than that. They charge for online payments and their customer service is poor.