Cenlar vs Citimortgage
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Cenlar
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 490 TOTAL REVIEWS
Rank
168 out of 1257
in Loans and Mortgages category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS189
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SUCCESSFUL77%
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AVG CALL DURATION03:45
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ISSUES RESOLVED24%
Top Products and Services
Citimortgage
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- 0 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 172 TOTAL REVIEWS
Rank
171 out of 1257
in Loans and Mortgages category
Rating Details
Statistics of Customer Service Calls
-
TOTAL CALLS15
-
SUCCESSFUL93%
-
AVG CALL DURATION04:09
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ISSUES RESOLVED14%
Top Products and Services
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Top Rated Cenlar Reviews
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Cenlar - Horrible transition from Citibank
So here is the details. I called them because I had not received my new mortgage number. I was told no problem no account coming over would be charged...
Cenlar - WORST PMI Department and customer service
We have been trying well over a year to cancel the PMI on our house. We bought a foreclosure, and our LTV qualifies us for not being able to pay this...
Cenlar - Six Tips for Real Action
1) Fax. For action, do fax them with your issue. Use a free fax service.
Oddly, faxes and written documents get higher visibility than call center note...
Oddly, faxes and written documents get higher visibility than call center note...
Cenlar - Incompetent Mortgage Co
My mortgage was sold to a new company, CENLAR. sent 2nd payment they claim they never got it, I provided proof of timely payment from my bank. No...
Cenlar - They are the worst mortagage company I've deal with in 33 yrs!
I have only been a customer of their since April 1 this year due to my loan being transferred from my original mortgage company of 11 yrs. They...
Cenlar - Very frustrating to try to deal with
Absolutely the worst customer service I have ever encountered in my life. No wonder they have only 1 star in online reviews. I would give them a zero...
Cenlar - Refusing to change misreported payment
After responding no less than 10 times via USPS, e-mail, Fax and telephone, Cenlar will not change the status of a misreported payment in July of...
Cenlar - Useless customer service
Was supposed to be able to set up online account effective today (11/1/2018) with new loan number provided to me in writing by CitiMortgage and...
Top Rated Citimortgage Reviews
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Citimortgage - Applying my payment incorrectly
For the last 3-1/2 yrs I have been in a feud with CitiMortgage over the application of my mortgage payment. Normally, a percentage goes to the...
Citimortgage - Given Fax Number to Research Dept. that's always busy
Citi Mortgage confirmed yesterday that they have my Title Insurance Policy from 1999. I need a copy of that policy for my Settlement & Escrow company...
Citimortgage - Loan mod app status
QWR- QUALIFIED WRITTEN REQUEST
RFI- REQUEST FOR INFORMATION
RFD- REQUEST FOR DOCUMENTATION
NOE- NOTICE OF ERROR
BORROWER: Robert Denman
Address: 6934 GETTY...
RFI- REQUEST FOR INFORMATION
RFD- REQUEST FOR DOCUMENTATION
NOE- NOTICE OF ERROR
BORROWER: Robert Denman
Address: 6934 GETTY...
DON'T EVER DO BUSINESS WITH CITIMORTGAGE!!!
I have documented proof of how they had been receiving my payments but not applying them!! The statement would come in asking for more each time! I...
Citimortgage - Loan modification nightmare
Ok so I feel behind on my mortgage. My fault, going though child custody court. So I send in all this paper work for the modification. I get back an...
Citimortgage - Death of wife
This is the worst company to deal with I will never deal with them again ever. I will give you a little back ground. My payments for my Citi bank...
Citimortgage - On my final payment gave me a negative 30 days late when I f
I was very excited to make my final as I made it two weeks later they called where is your payment I checked my account and was taken out I sent it...
Citimortgage - They are liars & frauds
I had a mortgage with Citimortgage & I was having problems with them. The next thing I know my mortgage statement stopped coming from them & started...
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How would you compare Cenlar vs Citimortgage?
Cenlar is BAD. Wow.
I have made a few payments via their online portal since CITI sold my loan but now I can't even find the login. They changed websites with no notice.
This is a piss-poor company for more reasons than that. They charge for online payments and their customer service is poor.