Cenlar vs Citimortgage
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Cenlar
Citimortgage
A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Cenlar
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 497 TOTAL REVIEWS
Rank
176 out of 1284
in Loans and Mortgages category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS195
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SUCCESSFUL74%
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AVG CALL DURATION03:45
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ISSUES RESOLVED25%
Top Products and Services
Citimortgage
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- 0 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 173 TOTAL REVIEWS
Rank
179 out of 1284
in Loans and Mortgages category
Rating Details
Statistics of Customer Service Calls
-
TOTAL CALLS18
-
SUCCESSFUL78%
-
AVG CALL DURATION04:09
-
ISSUES RESOLVED14%
Top Products and Services
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Top Rated Cenlar Reviews
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Cenlar - Horrible transition from Citibank
So here is the details. I called them because I had not received my new mortgage number. I was told no problem no account coming over would be charged...
Cenlar - WORST PMI Department and customer service
We have been trying well over a year to cancel the PMI on our house. We bought a foreclosure, and our LTV qualifies us for not being able to pay this...
Cenlar - Six Tips for Real Action
1) Fax. For action, do fax them with your issue. Use a free fax service.
Oddly, faxes and written documents get higher visibility than call center note...
Oddly, faxes and written documents get higher visibility than call center note...
Cenlar - One of the worst companies I've ever dealt with
We had two loans with Liberty Savings who sold them to Cenlar. Cenlar has been impounding double the cost of insurance on the loans. A lower level...
Top Rated Citimortgage Reviews
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Citimortgage - Turned my mortgage over to Cenlar
Citibank turned over all their mortgages to this company named Cenlar to handle them. Cenlar claims they tried to contact me through mailing about my...
Citimortgage - Applying my payment incorrectly
For the last 3-1/2 yrs I have been in a feud with CitiMortgage over the application of my mortgage payment. Normally, a percentage goes to the...
Citimortgage - Given Fax Number to Research Dept. that's always busy
Citi Mortgage confirmed yesterday that they have my Title Insurance Policy from 1999. I need a copy of that policy for my Settlement & Escrow company...
Citimortgage - Loan mod app status
QWR- QUALIFIED WRITTEN REQUEST
RFI- REQUEST FOR INFORMATION
RFD- REQUEST FOR DOCUMENTATION
NOE- NOTICE OF ERROR
BORROWER: Robert Denman
Address: 6934 GETTY...
RFI- REQUEST FOR INFORMATION
RFD- REQUEST FOR DOCUMENTATION
NOE- NOTICE OF ERROR
BORROWER: Robert Denman
Address: 6934 GETTY...
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How would you compare Cenlar vs Citimortgage?
Cenlar's customer service is the worst. my loan was transfered from Citi to Cenlar with no escrow account.
Cenlar paid the 1st installment of tax bill and immediately doubled my mortgage payment. No biggie, so I thought, but when I contacted them to pay them back for the tax payment and keep the loan w/o an escrow the rep kept talking over me, thus resulting in a phone call that got nowhere. I faxed the information to their research department to no avail. These people are either very stupid or just don't give a hoot.
I have now submitted a complaint to the CFPB and time will tell if this issue gets resolved.
In the meantime, I have a mortgage payment that is putting us in a dire financial situation. Cenlar SUCKS.
Product or Service Quality
service quality is horrible
Cenlar is BAD. Wow.
I have made a few payments via their online portal since CITI sold my loan but now I can't even find the login. They changed websites with no notice.
This is a piss-poor company for more reasons than that. They charge for online payments and their customer service is poor.