PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Citimortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cenlar
Citimortgage

Cenlar and Citimortgage Overview

Total reviews 563 182
Company responses 0 0
Issues resolved 2 0

Cenlar and Citimortgage Consumer Ratings

Rank
190 out of 900 in Loans and Mortgages category
195 out of 900 in Loans and Mortgages category
Customer service
157 in category
191 in category
Product or Service Quality
163 in category
136 in category
Website
214 in category
161 in category
Reliability
140 in category
167 in category

Cenlar and Citimortgage Rating Details

Customer service
1.2 (178 reviews)
1.1 (29 reviews)
Reviewer's quote

...When you call customer service nobody answers. You wait on hold forever and there are times that the connection is lost For no reason after waiting for over an hour. I am surprised this place is still in business and able to retain customers..

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...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

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Product or Service Quality
1.2 (167 reviews)
1.3 (22 reviews)
Reviewer's quote

...Predatory LOAN SERVICE ALL the WAY beware!!!..

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Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

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Website
1.3 (159 reviews)
1.6 (24 reviews)
Reviewer's quote

...Initially, we were disappointed with the website and customer service aspects. Since December 2019, it has been worse. In 2019, we made additional principal payments to pay off our loan ahead of schedule...

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Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...

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Reliability
1.2 (134 reviews)
1.2 (20 reviews)
Reviewer's quote

I was with PrimeLending originally and paid my mortgage in February. Then was notified my loan was sold to Cenlar. I created my auto pay March 2nd. In April I got my bill staying I was late on a payment. I called and the agent told me it was an error on Cenlars part and I then paid March and Aprils...

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Citimortgage did not provide reconveyance for our property back in 2004. To request the proper release there is no one answering the phone you must send an email which they will respond to in 15-30 days! If you have an emergency situation you will not be able to speak to anyone. They screw up but...

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Cenlar and Citimortgage Pros and Cons

Pros
  • Hope you will be able to help me
  • Good interest rates
  • Everyone was pleasant on phone when i could reach someone
  • Good bank
  • People in customer service attempted to help
  • Easy to set up direct payment
Cons
  • Customer service
  • Gave 1 star because no zero option
  • Poor quality
  • Inept customer service
  • Customer service for former mortgage clients
  • Fax machine services missing documents

Cenlar and Citimortgage Most Positive Reviews

Top rated reviews
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

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No votes
5

Just needed account # for insurance

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No votes

Cenlar and Citimortgage Most Critical Reviews

Lowest rated reviews
1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

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1

I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

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1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

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1

CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...

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Cenlar and Citimortgage Latest Reviews

Recent published reviews
1

I have submitted Cenlars form to close a loan that I never used a total of 5 times and they continue to mail me the...

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1

Citimortgage did not provide reconveyance for our property back in 2004. To request the proper release there is no one...

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1

I was with PrimeLending originally and paid my mortgage in February. Then was notified my loan was sold to Cenlar. I...

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No votes

I was transferred to customer service and call would not go through.

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Cenlar and Citimortgage Products and Services

Most reviewed product and services
  • Cenlar Mortgage (224 reviews)
  • Cenlar Loan (68 reviews)
  • Cenlar Customer Care (57 reviews)
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (10 reviews)