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Cenlar
Citimortgage

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Cenlar

Cenlar

1.3
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 497 TOTAL REVIEWS
Rank
176 out of 1284
in Loans and Mortgages category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    195
  • SUCCESSFUL
    74%
  • AVG CALL DURATION
    03:45
  • ISSUES RESOLVED
    25%
Top Products and Services
1.4
212 reviews
1.5
64 reviews
1.2
51 reviews
Citimortgage

Citimortgage

1.3
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 173 TOTAL REVIEWS
Rank
179 out of 1284
in Loans and Mortgages category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    18
  • SUCCESSFUL
    78%
  • AVG CALL DURATION
    04:09
  • ISSUES RESOLVED
    14%
Top Products and Services
1
36 reviews
3.7
15 reviews
1.3
4 reviews

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Anonymous
#1737155
Customer service
Cenlar's customer service is the worst. my loan was transfered from Citi to Cenlar with no escrow account.

Cenlar paid the 1st installment of tax bill and immediately doubled my mortgage payment. No biggie, so I thought, but when I contacted them to pay them back for the tax payment and keep the loan w/o an escrow the rep kept talking over me, thus resulting in a phone call that got nowhere. I faxed the information to their research department to no avail. These people are either very stupid or just don't give a hoot.

I have now submitted a complaint to the CFPB and time will tell if this issue gets resolved.

In the meantime, I have a mortgage payment that is putting us in a dire financial situation. Cenlar SUCKS.

Product or Service Quality
service quality is horrible
Anonymous
#1671843

Cenlar is BAD. Wow.

I have made a few payments via their online portal since CITI sold my loan but now I can't even find the login. They changed websites with no notice.

This is a piss-poor company for more reasons than that. They charge for online payments and their customer service is poor.

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