Cenlar vs Citimortgage
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Citimortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Cenlar and Citimortgage Overview
| Total reviews | 563 | 182 |
| Company responses | 0 | 0 |
| Issues resolved | 2 | 0 |
Cenlar and Citimortgage Consumer Ratings
Cenlar and Citimortgage Rating Details
Cenlar and Citimortgage Pros and Cons
- Hope you will be able to help me
- Good interest rates
- Everyone was pleasant on phone when i could reach someone
- Good bank
- People in customer service attempted to help
- Easy to set up direct payment
- Customer service
- Gave 1 star because no zero option
- Poor quality
- Inept customer service
- Customer service for former mortgage clients
- Fax machine services missing documents
Cenlar and Citimortgage Most Positive Reviews
We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...
Just needed account # for insurance
Cenlar and Citimortgage Most Critical Reviews
They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...
I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...
I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...
CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...
Cenlar and Citimortgage Latest Reviews
I have submitted Cenlars form to close a loan that I never used a total of 5 times and they continue to mail me the...
Citimortgage did not provide reconveyance for our property back in 2004. To request the proper release there is no one...
I was with PrimeLending originally and paid my mortgage in February. Then was notified my loan was sold to Cenlar. I...
I was transferred to customer service and call would not go through.
Cenlar and Citimortgage Products and Services
- Cenlar Mortgage (224 reviews)
- Cenlar Loan (68 reviews)
- Cenlar Customer Care (57 reviews)
- Citimortgage Loan (36 reviews)
- Citimortgage Loan Modification (15 reviews)
- Citimortgage Mortgage (10 reviews)
How would you compare Cenlar vs Citimortgage?
Cenlar's customer service is the worst. my loan was transfered from Citi to Cenlar with no escrow account.
Cenlar paid the 1st installment of tax bill and immediately doubled my mortgage payment. No biggie, so I thought, but when I contacted them to pay them back for the tax payment and keep the loan w/o an escrow the rep kept talking over me, thus resulting in a phone call that got nowhere. I faxed the information to their research department to no avail. These people are either very stupid or just don't give a hoot.
I have now submitted a complaint to the CFPB and time will tell if this issue gets resolved.
In the meantime, I have a mortgage payment that is putting us in a dire financial situation. Cenlar SUCKS.
Product or Service Quality
service quality is horrible
Cenlar is BAD. Wow.
I have made a few payments via their online portal since CITI sold my loan but now I can't even find the login. They changed websites with no notice.
This is a piss-poor company for more reasons than that. They charge for online payments and their customer service is poor.