PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cenlar and Citimortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cenlar
Citimortgage

Cenlar and Citimortgage Overview

Total reviews 589 190
Company responses 0 0
Issues resolved 3 0

Cenlar and Citimortgage Consumer Ratings

Rank
198 out of 872 in Loans and Mortgages category
204 out of 872 in Loans and Mortgages category
Customer service
170 in category
156 in category
Product or Service Quality
173 in category
121 in category
Website
219 in category
164 in category
Reliability
161 in category
173 in category

Cenlar and Citimortgage Rating Details

Customer service
1.2 (194 reviews)
1.3 (32 reviews)
Reviewer's quote

...I contacted BBB on Owning fir asking for another payment from Cenlar for July which I already paid , On Cenlar for paying Owning without my authorization? Customer service on both companies are horrible but to be expected since they work together to jack people? Not Ok Owning and Cenlar are liars and thieves 0000000000000000000000000...

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...Customer service cannot get them to solve this as well, and becomes a "case" that is submitted or escalated to higher level. This is the 21st Century for God's sake. Cannot email and cannot even fax...

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Product or Service Quality
1.2 (179 reviews)
1.4 (25 reviews)
Reviewer's quote

... one day (says Im not eligible) , then the next day itll allow me? But I cant get in contact with anyone to find out WHY?!? This is very sketchy and the worst service Ive ever had. If this was a one time issue, Id overlook it. But this has been an issue EVERY SINGLE MONTH since Ive had this mortgage...

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Horrible service no answer keep getting transferred. I had direct payment option on my account Citibank removed it without notification was told letters where sent which i didnt recieve now finally i spoke to someone and payment was made but its now a late payment Which is not my fault..

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Website
1.3 (171 reviews)
1.6 (25 reviews)
Reviewer's quote

...Initially, we were disappointed with the website and customer service aspects. Since December 2019, it has been worse. In 2019, we made additional principal payments to pay off our loan ahead of schedule...

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Also, in the "insurance" section of the website, it says that I didn't pay the insurance. Contact the support, ask what is going on: - citi: "don't worry, you did pay your insurance $907. 26 on 10/13/2015" - me: "ok, nice, but then why does your system says I didn't?" - citi: "Technical issue, will...

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Reliability
1.2 (149 reviews)
1.1 (21 reviews)
Reviewer's quote

I do not trust any big bank or its minions. I pay mortgage via MO. I mailed MO on 28 DEC for Jan 2021 pmt. Western Union says they weren't cashed. Have receipts, but Cenlar in hiding. They robo call dozen of times a day. I hold for 2 hours or more and robo hang up. Jerks. They don't want to be...

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Going through old mail and came across a escrow check would like a new check .but I can't talk to someonesn

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Cenlar and Citimortgage Pros and Cons

Pros
  • Hope you will be able to help me
  • Have dishonest business practices
  • Everyone was pleasant on phone when i could reach someone
  • Good bank
  • Were initially expedient in processing loans
  • People in customer service attempted to help
Cons
  • Customer service
  • Issue not resolved
  • Gave 1 star because no zero option
  • Inept customer service
  • Customer service for former mortgage clients
  • Poor customer service

Cenlar and Citimortgage Most Positive Reviews

Top rated reviews
5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did...

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4

I was not able to find out anything.
I guess I will just have to tear up the cbeck.

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5

Old email showing up when requesting notifications update, my new one when I registered isn't forwarded to receive the...

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No votes

Cenlar and Citimortgage Most Critical Reviews

Lowest rated reviews
1

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make...

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1

I tried to do an short sale and asked for a 90 day extension within the time guidelines and have proof by email... I...

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1

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a...

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1

CITI HAS "F" UP MY CHECKING ACCOUNTING. They took TWO PAYMENT went authorize only one. My account over drawl I have...

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Cenlar and Citimortgage Latest Reviews

Recent published reviews
1

I do not trust any big bank or its minions. I pay mortgage via MO. I mailed MO on 28 DEC for Jan 2021 pmt. Western...

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1

No thing happened I got nothing and not even bothered to call back very disappointed

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1.2

Email I sent to Citibank. Where my mortgage was supposed to have been through but they outsourced it to Cenlar.
I obtaine...

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1

I received nothing and they didnt call me very Disappointed in the service itself

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Cenlar and Citimortgage Products and Services

Most reviewed product and services
  • Cenlar Mortgage (230 reviews)
  • Cenlar Loan (70 reviews)
  • Cenlar Loan Modification (17 reviews)
  • Citimortgage Loan (36 reviews)
  • Citimortgage Loan Modification (15 reviews)
  • Citimortgage Mortgage (10 reviews)