PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Neat Company and Cengage Learning as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Neat Company
Cengage Learning

The Neat Company and Cengage Learning Overview

Total reviews 103 391
Company responses 0 0
Issues resolved 1 7

The Neat Company and Cengage Learning Consumer Ratings

Rank
240 out of 1082 in Software category
216 out of 881 in Education category
Customer service
168 in category
149 in category
Price Affordability
185 in category
174 in category
Website
212 in category
206 in category
Product or Service Quality
168 in category
154 in category

The Neat Company and Cengage Learning Rating Details

Customer service
1.2 (61 reviews)
1.4 (198 reviews)
Reviewer's quote

...I am tired to even contact customer service. I do not have time to sit here for hours to let them trouble shoot remotely and mess with my computer. I'll move everything I have somewhere else...

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...Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no resolution..

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Price Affordability
1.9 (59 reviews)
1.5 (175 reviews)
Reviewer's quote

...Price change occurred that was not authorized. Customer service was unable to do anything or help..

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99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

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Website
1.5 (58 reviews)
1.4 (196 reviews)
Reviewer's quote

...They have instructions on their website to use when the driver fails and they do not work..

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they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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Product or Service Quality
1.4 (58 reviews)
1.3 (200 reviews)
Reviewer's quote

...I simply need to reset the password on my Neat Legacy yet because I dont pay for a service online and will not upgrade to pay more money. i cannot use a system I paid for is now useless. They will not nor do they offer any assistance to reset the password..

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...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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The Neat Company and Cengage Learning Pros and Cons

Pros
  • It when it worked and before they tried to force cloud usage
  • Scanner and the original legacy software
  • When it worked and before they tried to force cloud usage
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
Cons
  • No customer support and wrong drivers
  • Misleading consumers and the worst customer service and product
  • Issues with legacy software
  • Customer service
  • Textbook price
  • Website does not work when its crucial

The Neat Company and Cengage Learning Most Positive Reviews

Top rated reviews
5

Everything has been taken care of. Neat was very responsive and took care of everything quickly. Thank you!

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5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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4

This company has cheated me out of $119.99. Be careful as it will seem like you need a credit card to use their service...

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5

When i have bought the book and scratched my code then it has been destroyed

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The Neat Company and Cengage Learning Most Critical Reviews

Lowest rated reviews
1

I've had the neat receipts scanner for approximately five years unfortunately a year-and-a-half later they updated...

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1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

ThThe Neat Company and their highly underperforming receipt logging software has turned to utter garbage.

The company...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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The Neat Company and Cengage Learning Latest Reviews

Recent published reviews
1.6

They were no help at all. I simply need to reset the password on my Neat Legacy yet because I dont pay for a service...

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1.8

Even though their examples seemed useful and helpful, they turned out to be false once I used them along with my...

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1

Expensive products, no customer support, and required subscriptions to use legacy hardware and software.

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2.3

I take web development 1 and I'm forced to use this stupid program. Every time I type an answer on one of my T (insert...

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The Neat Company and Cengage Learning Products and Services

Most reviewed product and services
  • The Neat Company Scanner (11 reviews)
  • The Neat Company Technical Support (10 reviews)
  • The Neat Company Nd 1000 Scanner (9 reviews)
  • Cengage Learning Program (47 reviews)
  • Cengage Learning Textbook (32 reviews)
  • Cengage Learning Mindtap Educational Software (30 reviews)