PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and The Neat Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
The Neat Company

Cengage Learning and The Neat Company Overview

Total reviews 390 99
Company responses 0 0
Issues resolved 7 1

Cengage Learning and The Neat Company Consumer Ratings

Rank
207 out of 874 in Education category
242 out of 1064 in Software category
Product or Service Quality
152 in category
166 in category
Customer service
145 in category
164 in category
Website
200 in category
212 in category
Price Affordability
171 in category
183 in category

Cengage Learning and The Neat Company Rating Details

Product or Service Quality
1.3 (200 reviews)
1.5 (55 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

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Customer service is absolutely no-service. No one is from America and their command of the English is poor. They read from a script and have zero clue how to help..

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Customer service
1.4 (197 reviews)
1.2 (59 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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...There are many other companies out there that offer better products, help and a phone number to reach customer service with English speaking people. This is by far one of the worst companies with customer service I have ever had to deal with..

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Website
1.4 (195 reviews)
1.5 (56 reviews)
Reviewer's quote

they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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...They have instructions on their website to use when the driver fails and they do not work..

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Price Affordability
1.5 (174 reviews)
1.9 (56 reviews)
Reviewer's quote

99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

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...Price change occurred that was not authorized. Customer service was unable to do anything or help..

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Cengage Learning and The Neat Company Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • It when it worked and before they tried to force cloud usage
  • Scanner and the original legacy software
  • When it worked and before they tried to force cloud usage
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • No customer support and wrong drivers
  • Misleading consumers and the worst customer service and product
  • Issues with legacy software

Cengage Learning and The Neat Company Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

Everything has been taken care of. Neat was very responsive and took care of everything quickly. Thank you!

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5

When i have bought the book and scratched my code then it has been destroyed

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4

This company has cheated me out of $119.99. Be careful as it will seem like you need a credit card to use their service...

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Cengage Learning and The Neat Company Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

I've had the neat receipts scanner for approximately five years unfortunately a year-and-a-half later they updated...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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1

ThThe Neat Company and their highly underperforming receipt logging software has turned to utter garbage.

The company...

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Cengage Learning and The Neat Company Latest Reviews

Recent published reviews
No votes

I purchased cengage unlimited but I do not need it and would like to receive a refund. I purchased the wrong thing

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1

Customer service is absolutely no-service. No one is from America and their command of the English is poor. They read...

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No votes

They charged me twice..but since you sent a email to them they refunded me back so thank you.

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1

Just was talking to a lady named Paula about my scanner not working and she wants me to buy into the subscription. I...

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Cengage Learning and The Neat Company Products and Services

Most reviewed product and services
  • Cengage Learning Website (66 reviews)
  • Cengage Learning Program (45 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • The Neat Company Management Software (14 reviews)
  • The Neat Company Scanner (11 reviews)
  • The Neat Company Technical Support (10 reviews)