PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Rosetta Stone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Rosetta Stone

Cengage Learning and Rosetta Stone Overview

Total reviews
369
34
Company responses
0
0
Issues resolved
7
1

Cengage Learning was first mentioned on PissedConsumer on Feb 14, 2011 and since then this brand received 369 reviews. It is 335 reviews more than Rosetta Stone received since Aug 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rosetta Stone customer support team than with Cengage Learning customer service.

Cengage Learning and Rosetta Stone Consumer Ratings

Rank
205 out of 1280 in Education category
217 out of 1359 in Software category
Product or Service Quality
150 in category
121 in category
Customer service
152 in category
143 in category
Website
194 in category
177 in category

Cengage Learning and Rosetta Stone Rating Details

Product or Service Quality
1.3 (189 reviews)
1.7 (15 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

Matthew F

The claim they have fixed an error I inform them of but they to nothing to be proactive in refining, improving or even doing quality control on their product. It is a sloppily made, I maintained, mess that makes it difficult to learn. I speak words and phrases to a friend who is came to Canada from...

Colin B
Customer service
1.4 (184 reviews)
1.2 (16 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

Taylor V

VERY Disappointed in the customer service that I have received through Rosetta Stone. Pressured into purchasing a package on the phone with a rep that LIED To me. Took my order and told me I'd receive the discs along with my 24mo online learning and could start right away, via email w/ activation...

Charish
Website
1.4 (183 reviews)
1.7 (15 reviews)
Reviewer's quote

...maybe I just need to make an account first? I go onto the website (from google) and make an account. Try the quick link again. Error...

Cicely P

I purchased a one year spanish rosetta from best buy to use starting summer vacation. Summer vacation was three weeks away and i threw out my receipt. When the time came to activate my account the code would not work. Representative said that this was due to us not activating it quickly after...

emily d

Cengage Learning and Rosetta Stone Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Program
  • Product
  • Online access
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Fact that i feel misled
  • Customer service
  • Fraudulent billing scam

Cengage Learning and Rosetta Stone Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

No votes

Cengage Learning and Rosetta Stone Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

1

I purchased two of the Rosetta Stone Online Subscription & App Packages for my children. One child is taking French...

Cengage Learning and Rosetta Stone Latest Reviews

Recent published reviews
1.1

The Cengage book along with the materials online are not user friendly. They offer multiple chances but for myself...

Read all 369 reviews
1

I have emailed Rosette Stone several times in regards to how their program either has slides with pronunciation exercise...

Read all 34 reviews

Cengage Learning and Rosetta Stone Products and Services

Most reviewed product and services
  • Cengage Learning Website (65 reviews)
  • Cengage Learning Program (41 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • Rosetta Stone Educational Software (5 reviews)
  • Rosetta Stone Customer Care (4 reviews)
  • Rosetta Stone Technical Support (2 reviews)