PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Rosetta Stone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Rosetta Stone

Cengage Learning and Rosetta Stone Overview

Total reviews 390 38
Company responses 0 0
Issues resolved 7 1

Cengage Learning and Rosetta Stone Consumer Ratings

Rank
211 out of 877 in Education category
175 out of 1074 in Software category
Product or Service Quality
No votes
137 in category
Customer service
No votes
118 in category
Website
No votes
169 in category
Price Affordability
No votes
195 in category

Cengage Learning and Rosetta Stone Rating Details

Product or Service Quality
No votes
1.7 (16 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

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The claim they have fixed an error I inform them of but they to nothing to be proactive in refining, improving or even doing quality control on their product. It is a sloppily made, I maintained, mess that makes it difficult to learn. I speak words and phrases to a friend who is came to Canada from...

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Customer service
No votes
1.5 (20 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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VERY Disappointed in the customer service that I have received through Rosetta Stone. Pressured into purchasing a package on the phone with a rep that LIED To me. Took my order and told me I'd receive the discs along with my 24mo online learning and could start right away, via email w/ activation...

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Website
No votes
1.8 (17 reviews)
Reviewer's quote

they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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I need my Rosetta Stone money back because allready buy lifetime membership few months ago your website. Thats why I didnt know I buy second time membership Rosetta Stone. Thats why I need my money back..

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Price Affordability
No votes
1.6 (17 reviews)
Reviewer's quote

99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

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Look online at all of the complaints! There are many alternatives available these days and for the price that Roseta Stone charges you can hire a tutor for your child. Alternatives: Dualingo, Fluenz, Rocket Languages Premium, Babbel, Simon & Shuster Pimsleur Comprehensive, Transparent Language...

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Cengage Learning and Rosetta Stone Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Program
  • Product
  • Online access
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Fact that i feel misled
  • Customer service
  • Fraudulent billing scam

Cengage Learning and Rosetta Stone Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

The young lady that I spoke with was very helpful and resolved my issue. Thank you.

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5

When i have bought the book and scratched my code then it has been destroyed

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4

I need my Rosetta Stone money back because allready buy lifetime membership few months ago your website. Thats why I...

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Cengage Learning and Rosetta Stone Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

I purchased two of the Rosetta Stone Online Subscription & App Packages for my children. One child is taking French...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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1

I bought Rosetta Stone's Spanish download for Mac for 250 bucks. It crashed constantly, was hard to use, and they're...

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Cengage Learning and Rosetta Stone Latest Reviews

Recent published reviews
No votes

I purchased cengage unlimited but I do not need it and would like to receive a refund. I purchased the wrong thing

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3.6

Problem was taken care off to my satisfaction. Thank you.

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No votes

They charged me twice..but since you sent a email to them they refunded me back so thank you.

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1

My husband bought me Rosetta 1.2.3 French several years ago but we didn't load it because I already had Rosetta 1...

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Cengage Learning and Rosetta Stone Products and Services

Most reviewed product and services
  • Cengage Learning Program (45 reviews)
  • Cengage Learning Textbook (31 reviews)
  • Cengage Learning Mindtap Educational Software (30 reviews)
  • Rosetta Stone Educational Software (5 reviews)
  • Rosetta Stone Homeschool Spanish Educational Software (2 reviews)
  • Rosetta Stone Technical Support (2 reviews)