PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and Cengage Learning as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
Cengage Learning

Pearson Education and Cengage Learning Overview

Total reviews
972
361
Company responses
0
0
Issues resolved
6
6

Pearson Education was first mentioned on PissedConsumer on Aug 29, 2012 and since then this brand received 972 reviews. It is 611 reviews more than Cengage Learning received since Feb 14, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Cengage Learning customer support team than with Pearson Education customer service.

Pearson Education and Cengage Learning Consumer Ratings

Rank
201 out of 1496 in Education category
196 out of 1496 in Education category
Customer service
149 in category
143 in category
Website
189 in category
190 in category
Product or Service Quality
148 in category
147 in category

According to consumer ratings and reviews, Cengage Learning ranks 5 points higher in the Education category than Pearson Education. People gave Pearson Education 1.3 stars for Customer service criterion in Education category and it is 184 points higher than the worst rated brand in this category. At the same time, Cengage Learning was rated 1.4 stars for Customer service criterion in this category and it is 190 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Cengage Learning has a higher rating than Cengage Learning. Regarding Product or Service Quality criterion, consumers gave Pearson Education 1.3 stars and it is 56% greater than other in category. Cengage Learning however was rated 1.3 stars and it is 56% greater than other in category.

Pearson Education and Cengage Learning Rating Details

Customer service
1.3 (395 reviews)
1.4 (180 reviews)
Reviewer's quote

I called customer service for the 8th time probably to be told that it is an issue with the email login? This is causing serious unnecessary stress for me because I still have no idea what the problem is and do not want to be charged again without the order coming through. This is very serious, my...

PissedConsumer1706049

...Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no resolution..

Matthew F
Website
1.4 (381 reviews)
1.4 (179 reviews)
Reviewer's quote

I can't even log into this website on my computer because it doesn't work. It's impossible to even enter my credit card number because I need a book. Really *** website...

PissedConsumer1698403

Absolute clunker piece of *** website, pretty disgusting to justify charging students hundreds of dollars for something most web design students could do at home. It should not take me more than 5 seconds to load a web page but you can be waiting in excess of a couple minutes for something to load....

PissedConsumer1704720
Product or Service Quality
1.3 (381 reviews)
1.3 (184 reviews)
Reviewer's quote

I paid my invoice once via check and they lost it.The next time via credit card and they keep sending me bills.It is impossible to reach them on the phone or ger anyone to return an email.Stay away

Mitchell F

So I am apparently being forced to pay out of pocket in order to submit my homework after spending money on all my books *** plus still gotta cover my tuition expenses on top of paying to submit my homework what had internet come to??? :angry:

Student a

Pearson Education and Cengage Learning Pros and Cons

Pros
  • When it worked
  • Nada
  • Customer service
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
Cons
  • Customer service
  • Technical support
  • Price
  • Customer service
  • Website does not work when its crucial
  • Textbook price

Pearson Education and Cengage Learning Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

Pearson Education and Cengage Learning Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

Pearson Education and Cengage Learning Latest Reviews

Recent published reviews

Lost my certificate, need replacement

Read all 972 reviews
3.7

I had purchased Physics for Jee MAIN and I entered the license key and it says its already taken. *** SCAM. One of the...

Read all 361 reviews

Pearson Education and Cengage Learning Products and Services

Most reviewed product and services
  • Pearson Education Customer Care (118 reviews)
  • Pearson Education Website (90 reviews)
  • Pearson Education Mymathlab Program (83 reviews)
  • Cengage Learning Website (65 reviews)
  • Cengage Learning Program (40 reviews)
  • Cengage Learning Customer Care (31 reviews)