PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and Cengage Learning as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
Cengage Learning

Pearson Education and Cengage Learning Overview

Total reviews
1469
380
Company responses
0
0
Issues resolved
8
7

Pearson Education and Cengage Learning Consumer Ratings

Rank
216 out of 867 in Education category
211 out of 867 in Education category
Customer service
154 in category
148 in category
Website
200 in category
201 in category
Product or Service Quality
146 in category
155 in category
Reliability
127 in category
129 in category

Pearson Education and Cengage Learning Rating Details

Customer service
1.3 (511 reviews)
1.4 (192 reviews)
Reviewer's quote

I do my part to go easy on customer service workers, as they are not the ones I have a problem with here. I am here to go off about the absolute laziness and negligence in the engineering department. I was locked out of my account upon trying to purchase a book, and my account has been locked for...

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...Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no resolution..

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Website
1.4 (502 reviews)
1.4 (191 reviews)
Reviewer's quote

Pearson should sell the company to a place that can make the website better because no one likes it and it *** everyone off. Don’t allow schools to use it anymore because it does not work most of the time..

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they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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Product or Service Quality
1.3 (495 reviews)
1.3 (196 reviews)
Reviewer's quote

Customer service says phone number is no longer in use by Pearson..

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...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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Reliability
1.3 (460 reviews)
1.3 (160 reviews)
Reviewer's quote

Customer Service: Been waiting 3 weeks for a copy of my receipt, every single time my request gets filed as a "refund" request instead and then ignored. Tried calling, emailing, and online chat - all reps were utterly worthless and claimed they were powerless to provide a receipt, which can only be...

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Cengage placed ads on their website, and when I purchased the 12 month subscription, they charged me $104 more then the ad. When I contacted them, they said show me the ad. So I screen shotted 4month, 12 months and 2years, showing 3 FALSE ADS, they have yet to respond to me since then, but changed...

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Pearson Education and Cengage Learning Pros and Cons

Pros
  • Nada
  • Books and digital content
  • Accessible online homework
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
Cons
  • Customer service
  • Technical support
  • Price
  • Customer service
  • Textbook price
  • Website does not work when its crucial

Pearson Education and Cengage Learning Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

I called about a voucher question
And received great customer service

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5

When i have bought the book and scratched my code then it has been destroyed

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Pearson Education and Cengage Learning Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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Pearson Education and Cengage Learning Latest Reviews

Recent published reviews
1

This has to be the worst math system ever. You spend hours and hours on 50 (sometimes 4 part questions) with no real...

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1

they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute...

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No votes

I forget my recovery email password so I have to change my email

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1

Cengage placed ads on their website, and when I purchased the 12 month subscription, they charged me $104 more then the...

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Pearson Education and Cengage Learning Products and Services

Most reviewed product and services
  • Pearson Education Customer Care (153 reviews)
  • Pearson Education Website (107 reviews)
  • Pearson Education Mymathlab Program (105 reviews)
  • Cengage Learning Website (66 reviews)
  • Cengage Learning Program (42 reviews)
  • Cengage Learning Customer Care (31 reviews)