PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and Cengage Learning as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
Cengage Learning

Pearson Education and Cengage Learning Overview

Total reviews
1088
371
Company responses
0
0
Issues resolved
8
7

Pearson Education was first mentioned on PissedConsumer on Aug 29, 2012 and since then this brand received 1088 reviews. It is 717 reviews more than Cengage Learning received since Feb 14, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Cengage Learning customer support team than with Pearson Education customer service.

Pearson Education and Cengage Learning Consumer Ratings

Rank
210 out of 1280 in Education category
205 out of 1280 in Education category
Customer service
156 in category
152 in category
Website
194 in category
195 in category
Product or Service Quality
151 in category
150 in category

According to consumer ratings and reviews, Cengage Learning ranks 5 points higher in the Education category than Pearson Education. People gave Pearson Education 1.3 stars for Customer service criterion in Education category and it is 183 points higher than the worst rated brand in this category. At the same time, Cengage Learning was rated 1.4 stars for Customer service criterion in this category and it is 187 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Cengage Learning has a higher rating than Cengage Learning. Regarding Product or Service Quality criterion, consumers gave Pearson Education 1.3 stars and it is 55% greater than other in category. Cengage Learning however was rated 1.3 stars and it is 56% greater than other in category.

Pearson Education and Cengage Learning Rating Details

Customer service
1.3 (417 reviews)
1.4 (185 reviews)
Reviewer's quote

I called customer service for the 8th time probably to be told that it is an issue with the email login? This is causing serious unnecessary stress for me because I still have no idea what the problem is and do not want to be charged again without the order coming through. This is very serious, my...

PissedConsumer1706049

...Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no resolution..

Matthew F
Website
1.4 (410 reviews)
1.4 (184 reviews)
Reviewer's quote

...Will leave horrible review on every website I can access..

Carolina C

...maybe I just need to make an account first? I go onto the website (from google) and make an account. Try the quick link again. Error...

Cicely P
Product or Service Quality
1.3 (408 reviews)
1.3 (190 reviews)
Reviewer's quote

...Their customer service is abysmal..

Richard B

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

Taylor V

Pearson Education and Cengage Learning Pros and Cons

Pros
  • When it worked
  • Nada
  • Books and digital content
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
Cons
  • Customer service
  • Technical support
  • Price
  • Customer service
  • Textbook price
  • Website does not work when its crucial

Pearson Education and Cengage Learning Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

Pearson Education and Cengage Learning Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

Pearson Education and Cengage Learning Latest Reviews

Recent published reviews

Need change of access code

Read all 1088 reviews

In the middle of taking a business course right now. I'm on here because it keeps failing to load up my course. :sarcast...

Read all 371 reviews

Pearson Education and Cengage Learning Products and Services

Most reviewed product and services
  • Pearson Education Customer Care (134 reviews)
  • Pearson Education Website (95 reviews)
  • Pearson Education Mymathlab Program (85 reviews)
  • Cengage Learning Website (65 reviews)
  • Cengage Learning Program (41 reviews)
  • Cengage Learning Customer Care (31 reviews)