PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and Cengage Learning as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
Cengage Learning

Pearson Education and Cengage Learning Overview

Total reviews 1510 390
Company responses 0 0
Issues resolved 8 7

Pearson Education and Cengage Learning Consumer Ratings

Rank
216 out of 876 in Education category
211 out of 876 in Education category
Customer service
155 in category
149 in category
Product or Service Quality
150 in category
155 in category
Website
204 in category
206 in category
Reliability
132 in category
135 in category

Pearson Education and Cengage Learning Rating Details

Customer service
1.3 (553 reviews)
1.4 (197 reviews)
Reviewer's quote

I paid full price for my book and code, I had chats with multiples agents, I call customer service and I get a message that only online help is given and when I go online I get a message that at the moment there is a problem and customer service is not working so can somebody tell me how are you...

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...Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no resolution..

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Product or Service Quality
1.3 (538 reviews)
1.3 (200 reviews)
Reviewer's quote

The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this urgently for my class, without it I cannot do any assigned work, and aside from the generous assistance of one of the customer support reps, a Mr. Louie R, I have had...

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...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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Website
1.4 (530 reviews)
1.4 (195 reviews)
Reviewer's quote

I recently attempted to send the letter below, via email, to Pearson PTE, Pembroke Pines, FL, but the Pearson website does not show email addresses for communication purposes. The only email address I could locate was listed under their Malpractice Policy &; no response to my letter was...

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they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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Reliability
1.3 (491 reviews)
1.3 (164 reviews)
Reviewer's quote

Customer Service: Been waiting 3 weeks for a copy of my receipt, every single time my request gets filed as a "refund" request instead and then ignored. Tried calling, emailing, and online chat - all reps were utterly worthless and claimed they were powerless to provide a receipt, which can only be...

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*** software, horrible support and not worth the money.

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Pearson Education and Cengage Learning Pros and Cons

Pros
  • Nada
  • Easy and fast
  • Books and digital content
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
Cons
  • Customer service
  • Technical support
  • Price
  • Customer service
  • Textbook price
  • Website does not work when its crucial

Pearson Education and Cengage Learning Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

I called about a voucher question
And received great customer service

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5

When i have bought the book and scratched my code then it has been destroyed

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Pearson Education and Cengage Learning Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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Pearson Education and Cengage Learning Latest Reviews

Recent published reviews
No votes

I was refreshing my test so I asked my instructor to open it again for me but he doesnt understand that he needs to do...

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No votes

I purchased cengage unlimited but I do not need it and would like to receive a refund. I purchased the wrong thing

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1

Save yourself countless days of studying and just go watch some videos on YouTube and read the textbook. "Pearson Master...

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No votes

They charged me twice..but since you sent a email to them they refunded me back so thank you.

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Pearson Education and Cengage Learning Products and Services

Most reviewed product and services
  • Pearson Education Mymathlab Program (103 reviews)
  • Pearson Education Textbook (77 reviews)
  • Pearson Education Program (56 reviews)
  • Cengage Learning Program (45 reviews)
  • Cengage Learning Textbook (31 reviews)
  • Cengage Learning Mindtap Educational Software (30 reviews)