PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Group and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Group
Pearson Education

Cengage Group and Pearson Education Overview

Total reviews 408 1738
Company responses 0 0
Issues resolved 7 9

Cengage Group and Pearson Education Consumer Ratings

Rank
299 out of 1589 in Education category
284 out of 1589 in Education category
Product or Service Quality
245 in category
238 in category
Customer service
228 in category
234 in category
Website
283 in category
280 in category
Price Affordability
253 in category
256 in category

Cengage Group and Pearson Education Rating Details

Product or Service Quality
1.3
(208 reviews)
1.4
(600 reviews)
Reviewer's quote

... buy a real textbook or a used textbook even though they're either useless or don't function with our website also our website is unnavigable and our customer service is condescending. " *** website, *** books, *** experience. I hope I never have to use their services again...

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...Try to contact customer service chat. 98TH IN LINE. There is no *** email to use for ongoing feedback...

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Customer service
1.4
(206 reviews)
1.3
(624 reviews)
Reviewer's quote

...Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no resolution..

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Took more than one hour still did not resolve my issue poor customer service. So much waste of money and time..

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Website
1.4
(203 reviews)
1.4
(598 reviews)
Reviewer's quote

...This website scams. Just do noJu..

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When the next page button is (accidentally) clicked twice, the website gets stuck between pages and I have to reload it to get back to reading. Cant read textbooks on my phone (says browser not supported. Tried 2 different browsers)...

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Price Affordability
1.5
(183 reviews)
1.4
(525 reviews)
Reviewer's quote

99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

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Not only do I have to pay the extremely over-inflated price of attending college, but now, thanks to this garbage corporation, I am forced to pay for access to eBooks (that is only valid for 1 year) and I have to pay MORE for the SOFTWARE TO EVEN BE ABLE TO DO MY HOMEWORK?! Why do people put up...

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Cengage Group and Pearson Education Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Books and digital content
  • Nada
  • Easy and fast
Cons
  • Textbook price
  • Service
  • Poor product
  • Customer service
  • Technical support
  • Price

Cengage Group and Pearson Education Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

I had a problem to register my exam and the person was v patient with me. Later it was easy for me to register my exam.

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5

When i have bought the book and scratched my code then it has been destroyed

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5

I spoke on the phone with Veab, and she was able to direct me to fix the problem I was having fast and efficiently. She...

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Cengage Group and Pearson Education Most Critical Reviews

Lowest rated reviews
1

Please, don't buy the e-book from this company. You will be frustrated and no rep will solve your problem. They...

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1

Tests do not seem to be developmentally appropriate for grade-level of students. The questions are one to two years abov...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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1

Con todo respeto ustedes son unos estafadores por qué comercian libros con códigos que no funcionan a las personas que...

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Cengage Group and Pearson Education Latest Reviews

Recent published reviews
No votes

I can not access the cite and I also was charged twice for the access so I was trying to get a refund for one of the...

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No votes

Failure to provide necessary tax documents. Specifically, I need a 2023 IRS 1099 Form. In addition, I would like to...

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2

Yeah... Cengage, am I right? The software design really is atrocious, as it seems like there's a universal critical...

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No votes

I am still trying to connect with someone in the company who can provide me with information about my 1099 Form for 2023...

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