PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Pearson Education

Cengage Learning and Pearson Education Overview

Total reviews
383
1567
Company responses
0
0
Issues resolved
7
8

Cengage Learning and Pearson Education Consumer Ratings

Rank
208 out of 863 in Education category
213 out of 863 in Education category
Product or Service Quality
155 in category
147 in category
Customer service
144 in category
150 in category
Website
200 in category
197 in category
Price Affordability
168 in category
170 in category

Cengage Learning and Pearson Education Rating Details

Product or Service Quality
1.3 (198 reviews)
1.3 (524 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

Read full review

LITERALLY SO TERRIBLE AND USELESS WHY AM I SUBMITTING A FORUM FOR SUPPORT WHEN THEY LOCKED MY ACCOUNT THREE HOURS BEFORE MY MIDTERM WHY IS THERE NO CONTACT NUMBER THE CONTACT NUMBER THEY GAVE ME FROM A DIFFERENT PEARSON CONNECT WAS NO LONGER IN SERVICE I HATE THEMMMMM!!!!!!!!!..

Read full review
Customer service
1.4 (194 reviews)
1.3 (542 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

Read full review

I've been on hold for hours, customer service representatives keep transferring my call to where I have to start all over again. This is ridiculous..

Read full review
Website
1.4 (193 reviews)
1.4 (525 reviews)
Reviewer's quote

they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

Read full review

...Thanks to your terrible website and service, I lost the ability to test out for a certification. Thank you!!!! Your entire online testing process seems to be a massive rip-off!..

Read full review
Price Affordability
1.5 (173 reviews)
1.4 (457 reviews)
Reviewer's quote

99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

Read full review

...I orders it now I want to price adjust for the right hook, and your representative refuse to help me. Worst costumer service experience. I’ve had in my entire life..

Read full review

Cengage Learning and Pearson Education Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Nada
  • Books and digital content
  • Accessible online homework
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Customer service
  • Technical support
  • Price

Cengage Learning and Pearson Education Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

Read full review
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

Read full review
5

When i have bought the book and scratched my code then it has been destroyed

Read full review
5

I called about a voucher question
And received great customer service

Read full review

Cengage Learning and Pearson Education Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

Read full review
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

Read full review
1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

Read full review
1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

Read full review

Cengage Learning and Pearson Education Latest Reviews

Recent published reviews
1

Cengage attempts to protect the IP of their client base by *** over students. Realistically, there is no reason why,...

Read full review
No votes

i am not getting my pte academic result past 5 days

Read full review
No votes

Cengage is garbage. Everyone in charge should be fired and the company dissolved. No one should make money from this....

Read full review
No votes

on hold for an hour just to get a hold of somebody then put on hold for another 3 hrs just for them to not even answer,...

Read full review

Cengage Learning and Pearson Education Products and Services

Most reviewed product and services
  • Cengage Learning Website (66 reviews)
  • Cengage Learning Program (45 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • Pearson Education Customer Care (155 reviews)
  • Pearson Education Website (107 reviews)
  • Pearson Education Mymathlab Program (105 reviews)