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Cengage Learning

1.4
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 325 TOTAL REVIEWS
Rank
188 out of 1474
in Education category
Rating Details
Product or Service Quality
Website
Customer service
Price Affordability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    24
  • SUCCESSFUL
    75%
  • AVG CALL DURATION
    05:23
  • ISSUES RESOLVED
    14%
Top Products and Services
1.3
54 reviews
1.5
38 reviews
1.5
29 reviews

Pearson Education

1.3
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 587 TOTAL REVIEWS
Rank
208 out of 1474
in Education category
Rating Details
Product or Service Quality
Website
Customer service
Price Affordability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    1040
  • SUCCESSFUL
    57%
  • AVG CALL DURATION
    03:11
  • ISSUES RESOLVED
    5%
Top Products and Services
1.4
94 reviews
1.3
75 reviews
1.3
72 reviews

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Anonymous
#1644460

I have no idea if they are good or not. I’m not buying another garbage product.

I wish I didn’t have to Use the Pearson product but the school forced me to.

I just got off the phone with some guy named Red who was just as incompetent as the first person I talked to And he was supposedly “a upper level specialist.” I mean please. It’s pathetic.

Anonymous
#1550047

This is the glitchiest, slowest and worst run website i have had the displeasure of using in my entire college careeer.

Anonymous
#1362916

I have been on the phone with these people for almost an hour. I am a student and need time to get my work done and let me say these people wasted my time. If you don have time to answer your customers then don't have a company at all.

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