PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Pearson Education

Cengage Learning and Pearson Education Overview

Total reviews
361
973
Company responses
0
0
Issues resolved
6
6

Pearson Education was first mentioned on PissedConsumer on Aug 29, 2012 and since then this brand received 973 reviews. It is 612 reviews more than Cengage Learning received since Feb 14, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Cengage Learning customer support team than with Pearson Education customer service.

Cengage Learning and Pearson Education Consumer Ratings

Rank
196 out of 1496 in Education category
201 out of 1496 in Education category
Product or Service Quality
147 in category
148 in category
Customer service
143 in category
149 in category
Website
190 in category
189 in category

According to consumer ratings and reviews, Cengage Learning ranks 5 points higher in the Education category than Pearson Education. People gave Cengage Learning 1.3 stars for Product or Service Quality criterion in Education category and it is 141 points higher than the worst rated brand in this category. At the same time, Pearson Education was rated 1.3 stars for Product or Service Quality criterion in this category and it is 140 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Cengage Learning has a higher rating than Pearson Education. Regarding Website criterion, consumers gave Cengage Learning 1.4 stars and it is 66% worse than other in category. Pearson Education however was rated 1.4 stars and it is 65% worse than other in category.

Cengage Learning and Pearson Education Rating Details

Product or Service Quality
1.3 (184 reviews)
1.3 (381 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

Matthew F

I paid my invoice once via check and they lost it.The next time via credit card and they keep sending me bills.It is impossible to reach them on the phone or ger anyone to return an email.Stay away

Mitchell F
Customer service
1.4 (180 reviews)
1.3 (395 reviews)
Reviewer's quote

...If the system gets updated and Cengage actually cares about customer satisfaction then do not get the two year subcription and be scammed out of money. Try it for 3 months first. There are many books here but if you cannot access them then what help does that do?!..

Visal T

I called customer service for the 8th time probably to be told that it is an issue with the email login? This is causing serious unnecessary stress for me because I still have no idea what the problem is and do not want to be charged again without the order coming through. This is very serious, my...

PissedConsumer1706049
Website
1.4 (179 reviews)
1.4 (381 reviews)
Reviewer's quote

Absolute clunker piece of *** website, pretty disgusting to justify charging students hundreds of dollars for something most web design students could do at home. It should not take me more than 5 seconds to load a web page but you can be waiting in excess of a couple minutes for something to load....

PissedConsumer1704720

I can't even log into this website on my computer because it doesn't work. It's impossible to even enter my credit card number because I need a book. Really *** website...

PissedConsumer1698403

Cengage Learning and Pearson Education Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • When it worked
  • Nada
  • Customer service
Cons
  • Customer service
  • Website does not work when its crucial
  • Textbook price
  • Customer service
  • Technical support
  • Price

Cengage Learning and Pearson Education Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

Cengage Learning and Pearson Education Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

Cengage Learning and Pearson Education Latest Reviews

Recent published reviews
3.7

I had purchased Physics for Jee MAIN and I entered the license key and it says its already taken. *** SCAM. One of the...

Read all 361 reviews

I am unable to upload a video onto my CalTPA Assessment site because Pearson is telling me my video exceeds the file lim...

Read all 973 reviews

Cengage Learning and Pearson Education Products and Services

Most reviewed product and services
  • Cengage Learning Website (65 reviews)
  • Cengage Learning Program (40 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • Pearson Education Customer Care (118 reviews)
  • Pearson Education Website (90 reviews)
  • Pearson Education Mymathlab Program (83 reviews)