PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Pearson Education

Cengage Learning and Pearson Education Overview

Total reviews
368
1060
Company responses
0
0
Issues resolved
7
8

Pearson Education was first mentioned on PissedConsumer on Aug 29, 2012 and since then this brand received 1060 reviews. It is 692 reviews more than Cengage Learning received since Feb 14, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Cengage Learning customer support team than with Pearson Education customer service.

Cengage Learning and Pearson Education Consumer Ratings

Rank
203 out of 1276 in Education category
208 out of 1276 in Education category
Product or Service Quality
150 in category
151 in category
Customer service
150 in category
156 in category
Website
195 in category
194 in category

According to consumer ratings and reviews, Cengage Learning ranks 5 points higher in the Education category than Pearson Education. People gave Cengage Learning 1.3 stars for Product or Service Quality criterion in Education category and it is 145 points higher than the worst rated brand in this category. At the same time, Pearson Education was rated 1.3 stars for Product or Service Quality criterion in this category and it is 144 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Cengage Learning has a higher rating than Pearson Education. Regarding Website criterion, consumers gave Cengage Learning 1.4 stars and it is 66% worse than other in category. Pearson Education however was rated 1.4 stars and it is 65% worse than other in category.

Cengage Learning and Pearson Education Rating Details

Product or Service Quality
1.3 (188 reviews)
1.3 (399 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

Matthew F

...TERRIBLE service!..

Kendyl N
Customer service
1.4 (183 reviews)
1.3 (411 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

Taylor V

I called customer service for the 8th time probably to be told that it is an issue with the email login? This is causing serious unnecessary stress for me because I still have no idea what the problem is and do not want to be charged again without the order coming through. This is very serious, my...

PissedConsumer1706049
Website
1.4 (182 reviews)
1.4 (401 reviews)
Reviewer's quote

...maybe I just need to make an account first? I go onto the website (from google) and make an account. Try the quick link again. Error...

Cicely P

I can't even log into this website on my computer because it doesn't work. It's impossible to even enter my credit card number because I need a book. Really *** website...

PissedConsumer1698403

Cengage Learning and Pearson Education Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • When it worked
  • Nada
  • When it worked it was a good site to use
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Customer service
  • Technical support
  • Price

Cengage Learning and Pearson Education Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

Cengage Learning and Pearson Education Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

Cengage Learning and Pearson Education Latest Reviews

Recent published reviews

My purchased textbook from school did not include an access code, and the school wont just give me an access code, I...

Read all 368 reviews
1

Cant login to my account no matter how many times I try. Have reset my password 3 times and still unsuccessful...worst...

Read all 1060 reviews

Cengage Learning and Pearson Education Products and Services

Most reviewed product and services
  • Cengage Learning Website (65 reviews)
  • Cengage Learning Program (41 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • Pearson Education Customer Care (127 reviews)
  • Pearson Education Website (93 reviews)
  • Pearson Education Mymathlab Program (83 reviews)