PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Pearson Education

Cengage Learning and Pearson Education Overview

Total reviews 391 1522
Company responses 0 0
Issues resolved 7 8

Cengage Learning and Pearson Education Consumer Ratings

Rank
216 out of 881 in Education category
221 out of 881 in Education category
Product or Service Quality
154 in category
147 in category
Customer service
149 in category
155 in category
Website
206 in category
204 in category
Price Affordability
174 in category
176 in category

Cengage Learning and Pearson Education Rating Details

Product or Service Quality
1.3 (200 reviews)
1.3 (541 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

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Today I logged onto a chat with customer service the representative had no regards for anything that I was saying to him. I requested an supervisor and the supervisor disconnected the chat without even attempting to understand my needs..

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Customer service
1.4 (198 reviews)
1.3 (555 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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I paid full price for my book and code, I had chats with multiples agents, I call customer service and I get a message that only online help is given and when I go online I get a message that at the moment there is a problem and customer service is not working so can somebody tell me how are you...

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Website
1.4 (196 reviews)
1.4 (531 reviews)
Reviewer's quote

they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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I recently attempted to send the letter below, via email, to Pearson PTE, Pembroke Pines, FL, but the Pearson website does not show email addresses for communication purposes. The only email address I could locate was listed under their Malpractice Policy &; no response to my letter was...

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Price Affordability
1.5 (175 reviews)
1.4 (464 reviews)
Reviewer's quote

99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

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...I orders it now I want to price adjust for the right hook, and your representative refuse to help me. Worst costumer service experience. I’ve had in my entire life..

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Cengage Learning and Pearson Education Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Nada
  • Easy and fast
  • Books and digital content
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Customer service
  • Technical support
  • Price

Cengage Learning and Pearson Education Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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5

When i have bought the book and scratched my code then it has been destroyed

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5

I called about a voucher question
And received great customer service

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Cengage Learning and Pearson Education Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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Cengage Learning and Pearson Education Latest Reviews

Recent published reviews
1.8

Even though their examples seemed useful and helpful, they turned out to be false once I used them along with my...

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1

I had a terrible experience during the PTE exam. I had selected Hawthorn Centre, Melbourne, for my PTE exam but due to s...

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2.3

I take web development 1 and I'm forced to use this stupid program. Every time I type an answer on one of my T (insert...

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1

NotI got a number is cannot be completed statement I need to speak with a PearsOn Rep ASAP I have midterms this week...

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Cengage Learning and Pearson Education Products and Services

Most reviewed product and services
  • Cengage Learning Program (47 reviews)
  • Cengage Learning Textbook (32 reviews)
  • Cengage Learning Mindtap Educational Software (30 reviews)
  • Pearson Education Mymathlab Program (103 reviews)
  • Pearson Education Textbook (77 reviews)
  • Pearson Education Program (56 reviews)