PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cellogica and Scentsy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cellogica
Scentsy

Cellogica and Scentsy Overview

Total reviews 175 480
Company responses 0 0
Issues resolved 2 2

Cellogica and Scentsy Consumer Ratings

Rank
270 out of 920 in Cosmetics and Personal Care category
335 out of 3121 in E-commerce category
Customer service
169 in category
172 in category
Exchange, Refund and Cancellation Policy
143 in category
162 in category
Price Affordability
245 in category
497 in category
Advertised vs Delivered
166 in category
172 in category

Cellogica and Scentsy Rating Details

Customer service
1.3 (95 reviews)
2 (177 reviews)
Reviewer's quote

I made two calls to your business this morning and have experienced the most rude customer service ever. I've been hung up on twice. Three points I'd like to make, 1) they need better customer service 2) they need to make it clear on their website that you will be charged the full amount after 14...

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poor customer service from the "manufacturer". At least that's who scentsy tried to tell me they were. They basically told me I was S...

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Exchange, Refund and Cancellation Policy
1.4 (92 reviews)
2 (152 reviews)
Reviewer's quote

...I want a refund!..

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...I want my package or a refund ASAP..

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Price Affordability
1.3 (85 reviews)
2.1 (185 reviews)
Reviewer's quote

...There is not free product for the price of shipping. This is simply not true. This is a an absolute lie...

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...When it arrived I was very disappointed with it, very poor for the price i paid. I now have to arrange a UPS to send it back as told the rep doesn't do this. I cannot have a refund but have to order a replacement (another load of rubbish) which i don't want...

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Advertised vs Delivered
1.4 (84 reviews)
2.1 (120 reviews)
Reviewer's quote

According to their records the product was delivered January 14, 2018 & my account was charged January 15, 2018. When I notified the company I had not received the product(s) to try it out for 14 days & that they needed to remove &/or reverse the charges, they stated the 14 days started when I...

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...The order was sent to the incorrect address but put in and it was delivered to the wrong address but the address entered. I called Customer Service and was told to have the consultant go to the home of where the delivery was made. The consultant is in Oklahoma and delivery in NJ...

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Cellogica and Scentsy Pros and Cons

Pros
  • Day and night cream and eye renewal
  • I never used it
  • Product
  • Products
  • Product
  • Warmers are really pretty and diverse in styles
Cons
  • Customer service
  • Lack of help getting refund
  • Lack of help in getting refund credited
  • Customer service
  • Seem to have rules for some consultants and not for others
  • Most things

Cellogica and Scentsy Most Positive Reviews

Top rated reviews
5

I ordered the "trial sizes" from a facebook ad. No way to look back at it and see what the actual wording stated.
I did N...

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5

I would have to disagree. I have been with Scentsy for a year now. im frm a small little town and almost no one had...

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5

Felt it made my face slightly red/irritated

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5

My experience hss been wonderful! I wanted to sample the scents but there were no upcoming parties in my area...

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Cellogica and Scentsy Most Critical Reviews

Lowest rated reviews
1

On March 11, 2016, I ordered a sample of Cellogica. The ad stated that I would pay for the shipping and handling fee of...

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1

So i started scentsy March of this year. I followed all the rules and submitted the minimum orders needed to stay an act...

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1

I was offered a "free eye cream" and pay only $4.95 for shipping&handling while visiting etsy.com for the exchange of...

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1

I believe Scentsy has the WORST customer service I have ever experienced. As a Direct Sales Rep for two companies...

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Cellogica and Scentsy Latest Reviews

Recent published reviews
1.3

Stop all orders am dropping all charges to card. ErmaBradford PO BOX 6 ONALASKA TX 77360. PLEASE Contact me 936 933...

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2

I won a voucher so ordered some wax melts I have had to stop using them as I was feeling sick and had headaches , I...

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2.3

Product too expensive $129 rather than return gave me a great discount $39.98 Thank You

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No votes

We received our packages in the mail today. All of our Bars were starting to change color, and they all had little...

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Cellogica and Scentsy Products and Services

Most reviewed product and services
  • Cellogica Cream Free Trial (54 reviews)
  • Cellogica Free Trial (47 reviews)
  • Cellogica Customer Care (13 reviews)
  • Scentsy Candle Warmer (38 reviews)
  • Scentsy Customer Care (30 reviews)
  • Scentsy Shipping Service (28 reviews)