PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lumare and Cellogica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lumare
Cellogica

Lumare and Cellogica Overview

Total reviews
311
144
Company responses
0
0
Issues resolved
3
1

Lumare was first mentioned on PissedConsumer on Jan 30, 2015 and since then this brand received 311 reviews. It is 167 reviews more than Cellogica received since May 24, 2016. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lumare customer support team and Cellogica customer service.

Lumare and Cellogica Consumer Ratings

Rank
272 out of 1159 in Cosmetics and Personal Care category
252 out of 1159 in Cosmetics and Personal Care category
Customer service
210 in category
176 in category
Product or Service Quality
208 in category
184 in category
Website
234 in category
212 in category

According to consumer ratings and reviews, Cellogica ranks 20 points higher in the Cosmetics and Personal Care category than Lumare. People gave Lumare 1 stars for Customer service criterion in Cosmetics and Personal Care category and it is 221 points higher than the worst rated brand in this category. At the same time, Cellogica was rated 1.2 stars for Customer service criterion in this category and it is 255 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cellogica has a higher rating than Lumare. Regarding Website criterion, consumers gave Lumare 1.2 stars and it is 54% worse than other in category. Cellogica however was rated 1.4 stars and it is 51% greater than other in category.

Lumare and Cellogica Rating Details

Customer service
1 (88 reviews)
1.2 (81 reviews)
Reviewer's quote

Did the free trail tap no on the eye cream even when they call me I said no over and over customer service can't help you they give you an # to call which is automatic next thing I know getting charge $40. To cancel something I never agreed to in the 1st place This whole experience was nothing but...

PissedConsumer1084542

I made two calls to your business this morning and have experienced the most rude customer service ever. I've been hung up on twice. Three points I'd like to make, 1) they need better customer service 2) they need to make it clear on their website that you will be charged the full amount after 14...

Melissa H
Product or Service Quality
1.3 (86 reviews)
1.5 (73 reviews)
Reviewer's quote

...ver processed the full refund they promised ! I was assured it was only a sample! 2 charges on my card amounting up to $90 I never authorized This or for more products !! The girl tried to give me a discount, I said let me make my self more clear I don’t want this product it doesn’t work ! She issued me a refund it would be 5 ...

Nicole G

I purchased 2 products as a trial. It took 14 days for me to receive products over the holiday so I was automatically charged $99. 95 and $129...

Genine
Website
1.2 (86 reviews)
1.4 (69 reviews)
Reviewer's quote

I advise, before calling, looking them up on the BBB website and placing a complaint there and contacting your bank in order to ensure no more charges can be placed from them on your account. I pushed so hard to get a full refund and wanted to return the products but was met with refusal and...

PissedConsumer709680

The paperwork that accompanies each shipment is thin on information and does not include a specific phone number or email address or website to easily hand customer. Maybe it's just me and I'm overlooking something simple, but every time I try to connect to my account online I can only get the big...

Terri B

Lumare and Cellogica Pros and Cons

Pros
  • How fast they shipped
  • Worked great
  • Opportunity to try the products for only the cost ofppi
  • Day and night cream and eye renewal
  • Product
  • Products
Cons
  • Business model and trickery
  • Dishonest company
  • Sneaky and dishonest
  • Customer service
  • Lack of help getting refund
  • Auto charge of account

Lumare and Cellogica Most Positive Reviews

Top rated reviews
5

I ordered the pay shipping only charges for the eye cream and anti-aging serum. 13 days later I was charged $98.71,...

5

I ordered the "trial sizes" from a facebook ad. No way to look back at it and see what the actual wording stated.
I did N...

Lumare and Cellogica Most Critical Reviews

Lowest rated reviews
1

This is a scam. !!!! It made My Face peel, itch, red splicing on MY FACE. NOW, AFTER TRY ING TO R EACH SOMEONE, (BEFORE...

1

On March 11, 2016, I ordered a sample of Cellogica. The ad stated that I would pay for the shipping and handling fee of...

Lumare and Cellogica Latest Reviews

Recent published reviews
1

They lied never processed the full refund they promised !
I was assured it was only a sample! 2 charges on my card amount...

Read all 311 reviews
1

I purchased 2 products as a trial. It took 14 days for me to receive products over the holiday so I was automatically...

Read all 144 reviews

Lumare and Cellogica Products and Services

Most reviewed product and services
  • Lumare Free Trial (93 reviews)
  • Lumare Cream (45 reviews)
  • Lumare Cream Free Trial (14 reviews)
  • Cellogica Cream Free Trial (49 reviews)
  • Cellogica Free Trial (41 reviews)
  • Cellogica Customer Care (12 reviews)