PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cellogica and Lumare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cellogica
1.4
Lumare
1.2
Cellogica
Lumare

Cellogica and Lumare Overview

Total reviews 200 311
Company responses 0 0
Issues resolved 3 3

Cellogica and Lumare Consumer Ratings

Rank
294 out of 1016 in Cosmetics and Personal Care category
345 out of 1016 in Cosmetics and Personal Care category
Customer service
198 in category
255 in category
Exchange, Refund and Cancellation Policy
156 in category
457 in category
Price Affordability
276 in category
297 in category
Value for money
250 in category
275 in category

Cellogica and Lumare Rating Details

Customer service
1.3 (103 reviews)
1 (89 reviews)
Reviewer's quote

I made two calls to your business this morning and have experienced the most rude customer service ever. I've been hung up on twice. Three points I'd like to make, 1) they need better customer service 2) they need to make it clear on their website that you will be charged the full amount after 14...

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Did the free trail tap no on the eye cream even when they call me I said no over and over customer service can't help you they give you an # to call which is automatic next thing I know getting charge $40. To cancel something I never agreed to in the 1st place This whole experience was nothing but...

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Exchange, Refund and Cancellation Policy
1.4 (100 reviews)
1 (33 reviews)
Reviewer's quote

...in California, I was offered discounts for the product, not including the shipping and handling fees, and informed I did not qualify for a return or refund since the product was opened. The representative did cancel future orders that I didnt know I was going to get too, and then hung up on...

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I ordered the samples and received nothing in the mail, and they double charged me full price for both and will NOT refund me my money! They hangup on me when I call. I want my money back!!..

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Price Affordability
1.3 (94 reviews)
1.1 (76 reviews)
Reviewer's quote

...There is not free product for the price of shipping. This is simply not true. This is a an absolute lie...

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There was absolutely nothing about a 14 day trial period before being charged full price. I'm very computer literate and I always look for the "gotcha". I received an email confirming the order, but the total charge for both was $28; this included two $10 charges for each product (handling? unclear...

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Value for money
1.2 (93 reviews)
1 (71 reviews)
Reviewer's quote

Now my card is blocked and will be replaced in 7 days, Im glad I didnt lose money but I dont understand how a scam is considered a company and can still operate under this countrys laws. This all happened before I could even try the products. By the way, Im not going to use any of these creams on...

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...Kelly you are a Thief taking people's money out of their account without permission. Offering free samples that aren't free. are County attorney is working on this as we speak...

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Cellogica and Lumare Pros and Cons

Pros
  • Day and night cream and eye renewal
  • I never used it
  • Too expensive
  • How fast they shipped
  • Worked great
  • Opportunity to try the products for only the cost ofppi
Cons
  • Customer service
  • Lack of help in getting refund credited
  • Lack of help getting refund
  • Business model and trickery
  • Dishonest company
  • Sneaky and dishonest

Cellogica and Lumare Most Positive Reviews

Top rated reviews
5

I ordered the "trial sizes" from a facebook ad. No way to look back at it and see what the actual wording stated.
I did N...

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5

I ordered the pay shipping only charges for the eye cream and anti-aging serum. 13 days later I was charged $98.71,...

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5

Felt it made my face slightly red/irritated

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5

I am holding a package that came yesterday after calling to say STOP sending me these. I only ordered the sample. ...

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Cellogica and Lumare Most Critical Reviews

Lowest rated reviews
1

On March 11, 2016, I ordered a sample of Cellogica. The ad stated that I would pay for the shipping and handling fee of...

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1

This is a scam. !!!! It made My Face peel, itch, red splicing on MY FACE. NOW, AFTER TRY ING TO R EACH SOMEONE, (BEFORE...

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1

I was offered a "free eye cream" and pay only $4.95 for shipping&handling while visiting etsy.com for the exchange of...

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1

I received the "samples" of the Lumare Serum and Eye Cream in December. Nowhere in the promotion did it indicate that...

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Cellogica and Lumare Latest Reviews

Recent published reviews
1

I am herby informing you that my above subscription should be cancelled eff today 4-16-2021 I just received another...

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1

I ordered the samples and received nothing in the mail, and they double charged me full price for both and will NOT...

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1

I paid shipping only for a free sample instead I got three products and you charged my bank 129.00 are you kidding me pl...

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1

They lied never processed the full refund they promised !
I was assured it was only a sample! 2 charges on my card amount...

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