PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cellogica and Lumare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cellogica
Lumare

Cellogica and Lumare Overview

Total reviews
141
311
Company responses
0
0
Issues resolved
1
3

Lumare was first mentioned on PissedConsumer on Jan 30, 2015 and since then this brand received 311 reviews. It is 170 reviews more than Cellogica received since May 24, 2016. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cellogica customer support team and Lumare customer service.

Cellogica and Lumare Consumer Ratings

Rank
251 out of 1214 in Cosmetics and Personal Care category
271 out of 1214 in Cosmetics and Personal Care category
Customer service
173 in category
209 in category
Exchange, Refund and Cancellation Policy
137 in category
369 in category
Price Affordability
218 in category
233 in category

According to consumer ratings and reviews, Cellogica ranks 20 points higher in the Cosmetics and Personal Care category than Lumare. People gave Cellogica 1.2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 252 points higher than the worst rated brand in this category. At the same time, Lumare was rated 1 stars for Customer service criterion in this category and it is 216 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Cellogica has a higher rating than Lumare. Regarding Price Affordability criterion, consumers gave Cellogica 1.2 stars and it is 51% worse than other in category. Lumare however was rated 1.1 stars and it is 55% worse than other in category.

Cellogica and Lumare Rating Details

Customer service
1.2 (80 reviews)
1 (88 reviews)
Reviewer's quote

I made two calls to your business this morning and have experienced the most rude customer service ever. I've been hung up on twice. Three points I'd like to make, 1) they need better customer service 2) they need to make it clear on their website that you will be charged the full amount after 14...

Melissa H

Finally, by pressing 0, I got a customer representative named David. David explained that, since I didn't return the products within 14 days, I was charged the full price for each. First, I went through cancelling the "automatic reorders" so that I would get charged again; I haven't had another...

PissedConsumer1086788
Exchange, Refund and Cancellation Policy
1.3 (78 reviews)
1 (32 reviews)
Reviewer's quote

I did order and paid the S/H charge, but then cancelled due to a major loss of income. When I realized that my April 2019 bank statement had been charged over $239.00 I called C/S and attempted to clear this up I got no real help and asked for a supervisor or manager and was told that they could...

Pamela T

Ordered in 2017 TRIED to cancel recurring monthly order 4 months ago. Still getting it. My bank says every time I get it it comes from a different company.Different phone # on each debit, I called each number and got the same person who CANNOT HELP ME!Please cancel!KAREN MCCUMBER119 BAKER...

Jonika
Price Affordability
1.2 (74 reviews)
1.1 (75 reviews)
Reviewer's quote

...There is not free product for the price of shipping. This is simply not true. This is a an absolute lie...

Kirstin

... for the free trial, I did not print up the ad and therefore did not remember reading a cancelation notice that if not done in 10 days I would be charged full price for these items and then would be sent them again and again without a charge noted for any product. This company is deceitful and rude. When I called one number she sa...

PissedConsumer735136

Cellogica and Lumare Pros and Cons

Pros
  • Day and night cream and eye renewal
  • Product
  • Products
  • How fast they shipped
  • Worked great
  • Opportunity to try the products for only the cost ofppi
Cons
  • Customer service
  • Lack of help getting refund
  • Auto charge of account
  • Business model and trickery
  • Dishonest company
  • Sneaky and dishonest

Cellogica and Lumare Most Positive Reviews

Top rated reviews
5

I ordered the "trial sizes" from a facebook ad. No way to look back at it and see what the actual wording stated.
I did N...

5

I ordered the pay shipping only charges for the eye cream and anti-aging serum. 13 days later I was charged $98.71,...

Cellogica and Lumare Most Critical Reviews

Lowest rated reviews
1

On March 11, 2016, I ordered a sample of Cellogica. The ad stated that I would pay for the shipping and handling fee of...

1

This is a scam. !!!! It made My Face peel, itch, red splicing on MY FACE. NOW, AFTER TRY ING TO R EACH SOMEONE, (BEFORE...

Cellogica and Lumare Latest Reviews

Recent published reviews
1.3

I, agreed to the trial of 30 days to which when I received the product I started using it last Wednesday 11-28-2019,...

Read all 141 reviews
1

They lied never processed the full refund they promised !
I was assured it was only a sample! 2 charges on my card amount...

Read all 311 reviews

Cellogica and Lumare Products and Services

Most reviewed product and services
  • Cellogica Cream Free Trial (49 reviews)
  • Cellogica Free Trial (39 reviews)
  • Cellogica Customer Care (12 reviews)
  • Lumare Free Trial (93 reviews)
  • Lumare Cream (45 reviews)
  • Lumare Cream Free Trial (14 reviews)