PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cellogica and Lumare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cellogica
Lumare

Cellogica and Lumare Overview

Total reviews
170
311
Company responses
0
0
Issues resolved
2
3

Cellogica and Lumare Consumer Ratings

Rank
263 out of 912 in Cosmetics and Personal Care category
306 out of 912 in Cosmetics and Personal Care category
Customer service
172 in category
232 in category
Exchange, Refund and Cancellation Policy
143 in category
421 in category
Value for money
231 in category
256 in category
Price Affordability
245 in category
268 in category

Cellogica and Lumare Rating Details

Customer service
1.3 (92 reviews)
1 (89 reviews)
Reviewer's quote

I made two calls to your business this morning and have experienced the most rude customer service ever. I've been hung up on twice. Three points I'd like to make, 1) they need better customer service 2) they need to make it clear on their website that you will be charged the full amount after 14...

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Did the free trail tap no on the eye cream even when they call me I said no over and over customer service can't help you they give you an # to call which is automatic next thing I know getting charge $40. To cancel something I never agreed to in the 1st place This whole experience was nothing but...

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Exchange, Refund and Cancellation Policy
1.4 (88 reviews)
1 (33 reviews)
Reviewer's quote

I called to cancel my order and was told I would not be refunded my $129 after only having this product a few days. This is no way to treat anyone and I want a refund. Shirley..

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I ordered the samples and received nothing in the mail, and they double charged me full price for both and will NOT refund me my money! They hangup on me when I call. I want my money back!!..

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Value for money
1.2 (83 reviews)
1 (71 reviews)
Reviewer's quote

...If you threaten to report them to BBB you may stand of chance of getting some of your money back. Good luck..

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...Kelly you are a Thief taking people's money out of their account without permission. Offering free samples that aren't free. are County attorney is working on this as we speak...

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Price Affordability
1.3 (82 reviews)
1.1 (76 reviews)
Reviewer's quote

...There is not free product for the price of shipping. This is simply not true. This is a an absolute lie...

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There was absolutely nothing about a 14 day trial period before being charged full price. I'm very computer literate and I always look for the "gotcha". I received an email confirming the order, but the total charge for both was $28; this included two $10 charges for each product (handling? unclear...

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Cellogica and Lumare Pros and Cons

Pros
  • Day and night cream and eye renewal
  • I never used it
  • Product
  • How fast they shipped
  • Worked great
  • Opportunity to try the products for only the cost ofppi
Cons
  • Customer service
  • Lack of help getting refund
  • Lack of help in getting refund credited
  • Business model and trickery
  • Dishonest company
  • Sneaky and dishonest

Cellogica and Lumare Most Positive Reviews

Top rated reviews
5

I ordered the "trial sizes" from a facebook ad. No way to look back at it and see what the actual wording stated.
I did N...

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5

I ordered the pay shipping only charges for the eye cream and anti-aging serum. 13 days later I was charged $98.71,...

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5

Felt it made my face slightly red/irritated

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5

I am holding a package that came yesterday after calling to say STOP sending me these. I only ordered the sample. ...

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Cellogica and Lumare Most Critical Reviews

Lowest rated reviews
1

On March 11, 2016, I ordered a sample of Cellogica. The ad stated that I would pay for the shipping and handling fee of...

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1

This is a scam. !!!! It made My Face peel, itch, red splicing on MY FACE. NOW, AFTER TRY ING TO R EACH SOMEONE, (BEFORE...

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1

I was offered a "free eye cream" and pay only $4.95 for shipping&handling while visiting etsy.com for the exchange of...

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1

I received the "samples" of the Lumare Serum and Eye Cream in December. Nowhere in the promotion did it indicate that...

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Cellogica and Lumare Latest Reviews

Recent published reviews
No votes

Does not work on me makes face break out

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1

I ordered the samples and received nothing in the mail, and they double charged me full price for both and will NOT...

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1

Til this day, they have never refunded my money. I sent their product back, and never have received a darn thing.

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1

They lied never processed the full refund they promised !
I was assured it was only a sample! 2 charges on my card amount...

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Cellogica and Lumare Products and Services

Most reviewed product and services
  • Cellogica Cream Free Trial (53 reviews)
  • Cellogica Free Trial (47 reviews)
  • Cellogica Customer Care (13 reviews)
  • Lumare Free Trial (93 reviews)
  • Lumare Cream (45 reviews)
  • Lumare Cream Free Trial (14 reviews)