PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has Verified Representatives
3.5
Celebrity Cruises
Viking Cruises

Celebrity Cruises and Viking Cruises Overview

Total reviews
52
150
Company responses
0
109
Issues resolved
1
8

Celebrity Cruises and Viking Cruises Consumer Ratings

Rank
28 out of 166 in Cruises and Ships category
4 out of 166 in Cruises and Ships category
Customer service
20 in category
16 in category
Exchange, Refund and Cancellation Policy
18 in category
15 in category
Product or Service Quality
13 in category
8 in category
Website
26 in category
12 in category

Celebrity Cruises and Viking Cruises Rating Details

Customer service
1.4 (21 reviews)
1.7 (75 reviews)
Reviewer's quote

...Multiple calls to customer service and zero help. IT would not help nor return calls to me Supervisor assured me I would receive help. Totally useless..

Read full review

Have tried to get my agent, customer service and supervisors to match, but will not change. Could cancel and book, but that would probably cost me more money. Bad customer service, hoping the current world conditions will cause the cruise the cancel, get all my money back and never book with Viking...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (15 reviews)
1.6 (60 reviews)
Reviewer's quote

...was assured my refund would be processed...

Read full review

Had to make a last minute cancellation due to need to attend to cancer treatments. Timing was on the brink , i. e...

Read full review
Product or Service Quality
2.1 (14 reviews)
2.5 (62 reviews)
Reviewer's quote

...Multiple cars to customer service and zero help. IT would not help nor return calls to me Supervisor assured me I would receive help. Totally useless..

Read full review

...This is awful service for a "valued" client as they keep telling us we are...

Read full review
Website
1.7 (13 reviews)
3 (58 reviews)
Reviewer's quote

They taken an authorised payment from my account that had already been payed in cash

Read full review

Somehow I ended up sending an E-mail to Viking through this website. I did receive a personal phone call from a Viking rep and after a pleasant conversation about Viking ( with whom I have done three fabulous cruises) I was assured my suggestion would be passed on to the excursion desk. My only...

Read full review

Celebrity Cruises and Viking Cruises Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Staff
  • Food
  • Staff on the ship
Cons
  • Bad customer service
  • Zero customer support
  • Was unable to cruise
  • Treatment of customer
  • Customer service
  • Worst customer service

Celebrity Cruises and Viking Cruises Most Positive Reviews

Top rated reviews
4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

Read full review
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

Read full review
3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

Read full review
5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

Read full review

Celebrity Cruises and Viking Cruises Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

Read full review
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

Read full review
1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

Read full review
1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

Read full review

Celebrity Cruises and Viking Cruises Latest Reviews

Recent published reviews
1

Have not been able to log into my account for over 3 weeks. Found a website through CC called secure and immediately...

Read full review
3

Had to make a last minute cancellation due to need to attend to cancer treatments. Timing was on the brink , i.e. a day...

Read full review
2

Have not been able to log into my account for over 3 weeks. Found a website thru CC called secure and immediately get...

Read full review
No votes

After much hard work my travel agent, Emilia Timpo, Timpo Travel, was able to resolve the issue satisfactorily.

Read full review

Celebrity Cruises and Viking Cruises Products and Services

Most reviewed product and services
  • Celebrity Cruises Customer Care (12 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Viking Cruises Cruise (52 reviews)
  • Viking Cruises Customer Care (20 reviews)
  • Viking Cruises Cruise Booking (12 reviews)