PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Royal Caribbean

Celebrity Cruises and Royal Caribbean Overview

Total reviews
44
304
Company responses
0
0
Issues resolved
1
5

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 304 reviews. It is 260 reviews more than Celebrity Cruises received since May 23, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Celebrity Cruises customer support team and Royal Caribbean customer service.

Celebrity Cruises and Royal Caribbean Consumer Ratings

Rank
19 out of 197 in Cruises and Ships category
13 out of 197 in Cruises and Ships category
Customer service
18 in category
16 in category
Exchange, Refund and Cancellation Policy
15 in category
9 in category
Staff
10 in category
11 in category

According to consumer ratings and reviews, Royal Caribbean ranks 6 points higher in the Cruises and Ships category than Celebrity Cruises. People gave Celebrity Cruises 1.5 stars for Customer service criterion in Cruises and Ships category and it is 19 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 1.6 stars for Customer service criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Royal Caribbean has a higher rating than Celebrity Cruises. Regarding Staff criterion, consumers gave Celebrity Cruises 2.7 stars and it is 73% greater than other in category. Royal Caribbean however was rated 2.6 stars and it is 70% greater than other in category.

Celebrity Cruises and Royal Caribbean Rating Details

Customer service
1.5 (16 reviews)
1.6 (127 reviews)
Reviewer's quote

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

David B

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k
Exchange, Refund and Cancellation Policy
1.5 (12 reviews)
1.7 (104 reviews)
Reviewer's quote

...was assured my refund would be processed...

Paul W

Since this was our first time cruising with Royal Caribbean, we were not familiar with their upgrade policy. (Since we had just returned from a Princess cruise where they sent us an upgrade offer for free, we put in for it, and received it - all for no extra cost. ) We received the upgrade offer...

Carol G
Staff
2.7 (11 reviews)
2.6 (118 reviews)
Reviewer's quote

We were all set to watch the Buckeye, Bader game on the Equinox on Oct. 26th, and find out they weren't going to show it. They told us they didn't get that station. What BS!!! Talk about a lot of pissed off fans. If you like soccer and cricket, they had plenty of that. Next time I sail Carnival.I...

Connie B

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john

Celebrity Cruises and Royal Caribbean Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Ship
  • Waiter
  • Restaurants
Cons
  • Bad customer service
  • Customer service
  • Was unable to cruise
  • Customer service
  • Customer service relations department and policies
  • Casino

Celebrity Cruises and Royal Caribbean Most Positive Reviews

Top rated reviews
4.3

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Celebrity Cruises and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Celebrity Cruises and Royal Caribbean Latest Reviews

Recent published reviews

My father and his wife could not board the ship because last minute ( the night before) we noticed his wifes name was di...

Read all 44 reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

Celebrity Cruises and Royal Caribbean Products and Services

Most reviewed product and services
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Customer Care (11 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)