PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Royal Caribbean

Celebrity Cruises and Royal Caribbean Overview

Total reviews 54 336
Company responses 0 0
Issues resolved 1 5

Celebrity Cruises and Royal Caribbean Consumer Ratings

Rank
24 out of 168 in Cruises and Ships category
20 out of 168 in Cruises and Ships category
Customer service
21 in category
19 in category
Product or Service Quality
14 in category
13 in category
Exchange, Refund and Cancellation Policy
20 in category
14 in category
Website
27 in category
19 in category

Celebrity Cruises and Royal Caribbean Rating Details

Customer service
1.5 (22 reviews)
1.6 (138 reviews)
Reviewer's quote

Reprimand Celebrity representatives in Brazil for bad customer service and predatory business practices. This style of business is causing damage to the Celebrity brand here in Brazil and internationally - I have seen similar experiences posted on travel websites. The next page provides a detailed...

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...Customer service should all be retrained and empowered..

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Product or Service Quality
2.1 (15 reviews)
2.1 (114 reviews)
Reviewer's quote

...Multiple cars to customer service and zero help. IT would not help nor return calls to me Supervisor assured me I would receive help. Totally useless..

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... from Germany and from Israel which now they announce that they cannot leave the country until May 1 at least I try to explain that five times to the customer service of Royal Caribbean her name is Renee and her supervisor Christina which didnt even want to talk to me they keep telling me to take a gift card which is not gonna help me because my brother from Germany cannot come anyway his wife is pregnant and buy six months shou...

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Exchange, Refund and Cancellation Policy
1.4 (15 reviews)
1.7 (117 reviews)
Reviewer's quote

...was assured my refund would be processed...

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...They won't give a cruise credit or refund the difference in price. This is completely unacceptable and everyone should know about their policies..

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Website
1.7 (13 reviews)
2.4 (123 reviews)
Reviewer's quote

They taken an authorised payment from my account that had already been payed in cash

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Nonetheless, on the RCL website, there was an advisory that persons with certain health conditions would not be allowed to sail on all future cruises until further notice. To be clear, our cruise sailing had not yet been canceled. However, RCL verified on the phone that I would be turned away at...

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Celebrity Cruises and Royal Caribbean Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
Cons
  • Bad customer service
  • Zero customer support
  • Was unable to cruise
  • Customer service
  • Customer service relations department and policies
  • Casino

Celebrity Cruises and Royal Caribbean Most Positive Reviews

Top rated reviews
4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

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5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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Celebrity Cruises and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

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1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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Celebrity Cruises and Royal Caribbean Latest Reviews

Recent published reviews
2.5

Customer Complaint Resolution Request
Dear Sir/Madam
My name is Celso Camocardi and I am in need of your assistance resolv...

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1

Dear President Bayley Karma has come to get even with you I wrote to your customer service what a *** cruise line you...

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2

Im very upset please call me . Ive not been treated fairly and have to talk to a supervisor732-895-****

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1

Royal Caribbean charged me full price for an excursion that was on sale. They won't give a cruise credit or refund the...

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Celebrity Cruises and Royal Caribbean Products and Services

Most reviewed product and services
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Royal Caribbean Cruise (100 reviews)
  • Royal Caribbean Cruise Booking (36 reviews)
  • Royal Caribbean Enchantment Of The Seas Cruise (3 reviews)