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Celebrity Cruises

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 28 TOTAL REVIEWS
  • $20.1K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Staff
Number of Destinations
Exchange, Refund and Cancellation Policy
Website
  • Some of the destinations 2
  • Food and entertainment 1
  • Ship 1

Customers don't like

  • Bad customer service1
  • Poor quality of everything on board1
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  • 0 ISSUES RESOLVED
  • 79 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
1.6
Customer service
Staff
Number of Destinations
Exchange, Refund and Cancellation Policy
Website
  • Good 2
  • Cruise 2
  • I liked the product and sales approach 1
  • Very friendly sales representatives 1
  • Price 1

Customers don't like

  • Deception in package4
  • Most resorts listed for use with certificate were off season2
  • Overall misrepresentation of the cruise package2
  • Staff not reachable after purchased2
  • Very limited choices of resorts for use with certificate1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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