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Celebrity Cruises

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 30 TOTAL REVIEWS
  • $29.5K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Some of the destinations 2
  • Ship 1
  • Food and entertainment 1

Customers don't like

  • Bad customer service2
  • Was unable to cruise1
  • Unilateral contract venue waiver ignore medical emergency1
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  • 0 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.5
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Cruise 2
  • Very friendly sales representatives 1
  • Price 1
  • I liked the product and sales approach 1

Customers don't like

  • Deception in package5
  • Overall misrepresentation of the cruise package3
  • Customer service3
  • Staff not reachable after purchased2
  • Most resorts listed for use with certificate were off season2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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