PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Celebrity Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Celebrity Cruises

Princess Cruises and Celebrity Cruises Overview

Total reviews
84
44
Company responses
0
0
Issues resolved
1
1

Princess Cruises was first mentioned on PissedConsumer on Nov 26, 2007 and since then this brand received 84 reviews. It is 40 reviews more than Celebrity Cruises received since May 23, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Celebrity Cruises customer support team than with Princess Cruises customer service.

Princess Cruises and Celebrity Cruises Consumer Ratings

Rank
8 out of 197 in Cruises and Ships category
19 out of 197 in Cruises and Ships category
Customer service
10 in category
18 in category
Staff
12 in category
10 in category
Product or Service Quality
6 in category
8 in category

According to consumer ratings and reviews, Princess Cruises ranks 11 points higher in the Cruises and Ships category than Celebrity Cruises. People gave Princess Cruises 2 stars for Customer service criterion in Cruises and Ships category and it is 27 points higher than the worst rated brand in this category. At the same time, Celebrity Cruises was rated 1.5 stars for Customer service criterion in this category and it is 19 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Celebrity Cruises has a higher rating than Princess Cruises. Regarding Product or Service Quality criterion, consumers gave Princess Cruises 2.5 stars and it is 84% greater than other in category. Celebrity Cruises however was rated 2.4 stars and it is 78% greater than other in category.

Princess Cruises and Celebrity Cruises Rating Details

Customer service
2 (40 reviews)
1.5 (16 reviews)
Reviewer's quote

...-The over all customer service was not even close to the exceptional customer service of Royal Caribbean. We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed...

PissedConsumer1404843

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

David B
Staff
2.6 (35 reviews)
2.7 (11 reviews)
Reviewer's quote

About the forth day i did spend more time out of my room and there were staff out off there uniform taking photos of me . Its Taken me about eight weeks to feel better and after complaining have not herd anything from them . In the time after i slipped two days after was my 30th wedding anniversary...

ann m

We were all set to watch the Buckeye, Bader game on the Equinox on Oct. 26th, and find out they weren't going to show it. They told us they didn't get that station. What BS!!! Talk about a lot of pissed off fans. If you like soccer and cricket, they had plenty of that. Next time I sail Carnival.I...

Connie B
Product or Service Quality
2.5 (33 reviews)
2.4 (11 reviews)
Reviewer's quote

We have constantly seen customer service at Princess Cruises decline over the past few years. I had a problem on a cruise in January this year with the soft mattress Princess now uses on all their cruises because of a back issue. My travel agent contacted Princess Cruises and requested they provide...

Ray D

Because I complained about the horrible internet service and calling my room repeatedly after 9pm, I was (after being refused information about the purpose) summoned to Guest Relations put in a small room, interrogated and recorded on a bodycam. When I complained to senior officers after I...

concern59

Princess Cruises and Celebrity Cruises Pros and Cons

Pros
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
Cons
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room
  • Bad customer service
  • Customer service
  • Was unable to cruise

Princess Cruises and Celebrity Cruises Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

4.3

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

Princess Cruises and Celebrity Cruises Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

Princess Cruises and Celebrity Cruises Latest Reviews

Recent published reviews

My family and friends was on the Sapphire Cruise Ship, leaving from Singapore China Dec 18:2019, My daughter was...

Read all 84 reviews

My father and his wife could not board the ship because last minute ( the night before) we noticed his wifes name was di...

Read all 44 reviews

Princess Cruises and Celebrity Cruises Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Cruise Booking (10 reviews)
  • Princess Cruises Customer Care (10 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Customer Care (11 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)