PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Celebrity Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Celebrity Cruises

Princess Cruises and Celebrity Cruises Overview

Total reviews
109
48
Company responses
0
0
Issues resolved
1
1

Princess Cruises and Celebrity Cruises Consumer Ratings

Rank
13 out of 165 in Cruises and Ships category
25 out of 165 in Cruises and Ships category
Customer service
12 in category
19 in category
Product or Service Quality
11 in category
12 in category
Exchange, Refund and Cancellation Policy
15 in category
18 in category
Quality of Accommodation
9 in category
12 in category

Princess Cruises and Celebrity Cruises Rating Details

Customer service
1.9 (51 reviews)
1.4 (18 reviews)
Reviewer's quote

...Extremely poor customer service and lack of care for people having issues..

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We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

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Product or Service Quality
2.3 (42 reviews)
2.3 (12 reviews)
Reviewer's quote

The Customer Service Representative JULIE whom I guess works directly under Jan Swartz was rude and basically told me too bad so sad there is nothing anyone is going to do for you. She told me there wasn't anyone above her I could talk to that she was it and the decision had been made that we had...

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Because I complained about the horrible internet service and calling my room repeatedly after 9pm, I was (after being refused information about the purpose) summoned to Guest Relations put in a small room, interrogated and recorded on a bodycam. When I complained to senior officers after I...

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Exchange, Refund and Cancellation Policy
1.7 (41 reviews)
1.4 (14 reviews)
Reviewer's quote

...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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...was assured my refund would be processed...

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Quality of Accommodation
2.9 (39 reviews)
2.6 (11 reviews)
Reviewer's quote

...We've also seen a degradation in both the quality of food and service on Princess ships. Where you once received quality beef and Maine lobsters in the regular dining rooms, you now have to pay separately . I expressed my concerns and the issues I have been dealing with in an email to Ms...

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They taken an authorised payment from my account that had already been payed in cash

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Princess Cruises and Celebrity Cruises Pros and Cons

Pros
  • Cruise and ship
  • Actual cruise and ship
  • We felt that we were valued cutsomers
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
Cons
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy
  • Bad customer service
  • Customer service
  • Was unable to cruise

Princess Cruises and Celebrity Cruises Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

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5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

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Princess Cruises and Celebrity Cruises Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

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Princess Cruises and Celebrity Cruises Latest Reviews

Recent published reviews
No votes

I was supposed to get a refund for a cancelled cruise, and was told it would take 60-90 days. It is now over 100 days.
Al...

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1

Our land/sea trip to Alaska was for May 23, 2020. On 3/19/2020 when corona virus was in full force @ us (Connecticut)...

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1

We have waited 90 days and no refund. They have $6800 of my money and been waiting since February.

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No votes

I feel the Coronavirus will be around for a while. In fact, the deadlines to use the credit for a future cruise is too s...

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Princess Cruises and Celebrity Cruises Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (25 reviews)
  • Princess Cruises Customer Care (14 reviews)
  • Princess Cruises Cruise Booking (12 reviews)
  • Celebrity Cruises Customer Care (12 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)