PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Princess Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Princess Cruises

Celebrity Cruises and Princess Cruises Overview

Total reviews
43
82
Company responses
0
0
Issues resolved
1
1

Princess Cruises was first mentioned on PissedConsumer on Nov 26, 2007 and since then this brand received 82 reviews. It is 39 reviews more than Celebrity Cruises received since May 23, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Celebrity Cruises customer support team than with Princess Cruises customer service.

Celebrity Cruises and Princess Cruises Consumer Ratings

Rank
20 out of 227 in Cruises and Ships category
9 out of 227 in Cruises and Ships category
Customer service
17 in category
8 in category
Exchange, Refund and Cancellation Policy
15 in category
7 in category
Staff
10 in category
13 in category

According to consumer ratings and reviews, Princess Cruises ranks 11 points higher in the Cruises and Ships category than Celebrity Cruises. People gave Celebrity Cruises 1.5 stars for Customer service criterion in Cruises and Ships category and it is 19 points higher than the worst rated brand in this category. At the same time, Princess Cruises was rated 2 stars for Customer service criterion in this category and it is 28 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Princess Cruises has a higher rating than Celebrity Cruises. Regarding Staff criterion, consumers gave Celebrity Cruises 2.7 stars and it is 72% greater than other in category. Princess Cruises however was rated 2.6 stars and it is 64% greater than other in category.

Celebrity Cruises and Princess Cruises Rating Details

Customer service
1.5 (16 reviews)
2 (39 reviews)
Reviewer's quote

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

David B

I called to order a gift card for someone traveling with me on the 2020 WC. I talked to a woman named Rosalind. Not only did she take care of the gift card, but she noticed an "unhandled " credit issue on my ship account. I had changed my room from an oceanview to an inside room, but no one had...

Nancy M
Exchange, Refund and Cancellation Policy
1.5 (12 reviews)
1.9 (30 reviews)
Reviewer's quote

I received an offer for a cruise and a free black jack tournament for August 3-10. Blue chip club is their reward program for their fortune casino. I signed up and got scammed. Got on board and no invitation to the tournament. Left 7 messages for the host and a message for their manager Richard for...

Gary C

I was dancing beside the pool deck as there was a band on they didnt close the pool and people had gotten out off the pool and the wood deck was wet .I slipped and landed on pool step and broke my ribs .When i seen the ship doctor i had to fill in report.The first three days i was mostly room bound...

ann m
Staff
2.7 (11 reviews)
2.6 (35 reviews)
Reviewer's quote

We were all set to watch the Buckeye, Bader game on the Equinox on Oct. 26th, and find out they weren't going to show it. They told us they didn't get that station. What BS!!! Talk about a lot of pissed off fans. If you like soccer and cricket, they had plenty of that. Next time I sail Carnival.I...

Connie B

...We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed. Staff seemed to be overwhelmed, running around, bumping into each other, dropping and breaking trays and plates almost every situation...

PissedConsumer1404843

Celebrity Cruises and Princess Cruises Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
Cons
  • Bad customer service
  • Customer service
  • Was unable to cruise
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room

Celebrity Cruises and Princess Cruises Most Positive Reviews

Top rated reviews
4.3

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

Celebrity Cruises and Princess Cruises Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

Celebrity Cruises and Princess Cruises Latest Reviews

Recent published reviews

Celebrity runs great promos but then mislead you through deceptive ads and changes pricing in the middle
of the booking p...

Read all 43 reviews
2.3

Three days before my Princess Cruise I received a call from someone at Princess offering my friends and I a 2 bedroom...

Read all 82 reviews

Celebrity Cruises and Princess Cruises Products and Services

Most reviewed product and services
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Customer Care (11 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Customer Care (11 reviews)
  • Princess Cruises Cruise Booking (10 reviews)