PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Princess Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Princess Cruises

Celebrity Cruises and Princess Cruises Overview

Total reviews
48
101
Company responses
0
0
Issues resolved
1
1

Celebrity Cruises and Princess Cruises Consumer Ratings

Rank
24 out of 163 in Cruises and Ships category
12 out of 163 in Cruises and Ships category
Customer service
20 in category
13 in category
Exchange, Refund and Cancellation Policy
17 in category
13 in category
Product or Service Quality
12 in category
10 in category
Additional Fees
14 in category
9 in category

Celebrity Cruises and Princess Cruises Rating Details

Customer service
1.4 (18 reviews)
1.9 (48 reviews)
Reviewer's quote

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

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...Extremely poor customer service and lack of care for people having issues..

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Exchange, Refund and Cancellation Policy
1.4 (14 reviews)
1.7 (39 reviews)
Reviewer's quote

...was assured my refund would be processed...

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...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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Product or Service Quality
2.3 (12 reviews)
2.3 (40 reviews)
Reviewer's quote

Because I complained about the horrible internet service and calling my room repeatedly after 9pm, I was (after being refused information about the purpose) summoned to Guest Relations put in a small room, interrogated and recorded on a bodycam. When I complained to senior officers after I...

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The Customer Service Representative JULIE whom I guess works directly under Jan Swartz was rude and basically told me too bad so sad there is nothing anyone is going to do for you. She told me there wasn't anyone above her I could talk to that she was it and the decision had been made that we had...

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Additional Fees
1.9 (12 reviews)
2.1 (36 reviews)
Reviewer's quote

...If I had not paid the single supplement (100%) additional fee, it wouldn't be so bad...

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...credit toward this trip, but there was still $12,599 remaining out of the original expenditure as the credit only covered basic room charges, so I also paid additional fees to take that trip. Last month, I decided to use the remaining $12,599 to take my grandchildren on a cruise, but when I went to book, Princess told me that only $1000 of that remaining money...

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Celebrity Cruises and Princess Cruises Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Cruise and ship
  • Actual cruise and ship
  • We felt that we were valued cutsomers
Cons
  • Bad customer service
  • Customer service
  • Was unable to cruise
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy

Celebrity Cruises and Princess Cruises Most Positive Reviews

Top rated reviews
4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

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5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

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5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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Celebrity Cruises and Princess Cruises Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

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1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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Celebrity Cruises and Princess Cruises Latest Reviews

Recent published reviews
1

Our land/sea trip to Alaska was for May 23, 2020. On 3/19/2020 when corona virus was in full force @ us (Connecticut)...

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No votes

No answer from princess princess

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No votes

I feel the Coronavirus will be around for a while. In fact, the deadlines to use the credit for a future cruise is too s...

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No votes

On 19 March 2020, my travel agent cancelled a cruise to Alaska for myself A
and 9 other family members. We decided to can...

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Celebrity Cruises and Princess Cruises Products and Services

Most reviewed product and services
  • Celebrity Cruises Customer Care (12 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Princess Cruises Cruise (24 reviews)
  • Princess Cruises Customer Care (13 reviews)
  • Princess Cruises Cruise Booking (12 reviews)