PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Celebrity Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Celebrity Cruises

Norwegian Cruise Line and Celebrity Cruises Overview

Total reviews 220 54
Company responses 0 0
Issues resolved 3 1

Norwegian Cruise Line and Celebrity Cruises Consumer Ratings

Rank
21 out of 156 in Cruises and Ships category
24 out of 156 in Cruises and Ships category
Customer service
20 in category
21 in category
Exchange, Refund and Cancellation Policy
21 in category
20 in category
Website
20 in category
27 in category
Number of Destinations
17 in category
9 in category

Norwegian Cruise Line and Celebrity Cruises Rating Details

Customer service
1.5 (116 reviews)
1.5 (22 reviews)
Reviewer's quote

...I have cruised for years with NFL but after the last 2 years and dealing with customer service and losing so much money. I will never cruise again with them. Be aware stay away from their future cruise credits...

Read full review

Reprimand Celebrity representatives in Brazil for bad customer service and predatory business practices. This style of business is causing damage to the Celebrity brand here in Brazil and internationally - I have seen similar experiences posted on travel websites. The next page provides a detailed...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (97 reviews)
1.4 (15 reviews)
Reviewer's quote

...I want my full refund deposited into my credit card that was used to purchase originally. When can I expect the refund? Thank you and please respond, William Marek WMarek2@***. com (313) 407-****..

Read full review

...was assured my refund would be processed...

Read full review
Website
2.3 (86 reviews)
1.7 (13 reviews)
Reviewer's quote

com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

Read full review

...Found a website thru CC called secure and immediately get logged into my account. Makes no sense as I have been using the CC log in for years with no issues. Multiple cars to customer service and zero help...

Read full review
Number of Destinations
2.9 (85 reviews)
3.3 (12 reviews)
Reviewer's quote

...My Confirmation number is 4281****. A reply would be appreciated, Thank you..

Read full review

They taken an authorised payment from my account that had already been payed in cash

Read full review

Norwegian Cruise Line and Celebrity Cruises Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
Cons
  • Unethical refund policy
  • Uncaring attitude
  • Very poor customer service
  • Bad customer service
  • Zero customer support
  • Was unable to cruise

Norwegian Cruise Line and Celebrity Cruises Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

Read full review
4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

Read full review
5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

Read full review
3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

Read full review

Norwegian Cruise Line and Celebrity Cruises Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

Read full review
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

Read full review
1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

Read full review
1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

Read full review

Norwegian Cruise Line and Celebrity Cruises Latest Reviews

Recent published reviews
1

We booked a cruise a year ago that was cancelled due to the corona virus. We rebooked another cruise and received a disc...

Read full review
2.5

Customer Complaint Resolution Request
Dear Sir/Madam
My name is Celso Camocardi and I am in need of your assistance resolv...

Read full review
No votes

I booked a cruise to depart in March 2020. COVID-19 struck and began spreading. I canceled my cruise. Less than one day...

Read full review
2

Im very upset please call me . Ive not been treated fairly and have to talk to a supervisor732-895-****

Read full review

Norwegian Cruise Line and Celebrity Cruises Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (57 reviews)
  • Norwegian Cruise Line Cruise Booking (16 reviews)
  • Norwegian Cruise Line Room (3 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)