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Norwegian Cruise Line
Celebrity Cruises

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Norwegian Cruise Line

Norwegian Cruise Line

2.1
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 165 TOTAL REVIEWS
Rank
15 out of 226
in Cruises and Ships category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    51
  • SUCCESSFUL
    29%
  • AVG CALL DURATION
    06:03
  • ISSUES RESOLVED
    23%
Top Products and Services
2.3
48 reviews
2.7
26 reviews
2.6
12 reviews
Celebrity Cruises

Celebrity Cruises

1.9
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 38 TOTAL REVIEWS
Rank
18 out of 226
in Cruises and Ships category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2
11 reviews
3.8
9 reviews
1
4 reviews

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