Norwegian Cruise Line vs Celebrity Cruises: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Celebrity Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Norwegian Cruise Line

2.1

Celebrity Cruises

1.9

Norwegian Cruise Line

Celebrity Cruises

Norwegian Cruise Line and Celebrity Cruises Overview

Total reviews

184

Company responses

Issues resolved

Norwegian Cruise Line was first mentioned on PissedConsumer on Mar 8, 2008 and since then this brand received 184 reviews. It is 140 reviews more than Celebrity Cruises received since May 23, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Celebrity Cruises customer support team than with Norwegian Cruise Line customer service.

Norwegian Cruise Line and Celebrity Cruises Consumer Ratings

Rank

16 out of 197 in Cruises and Ships category

19 out of 197 in Cruises and Ships category

Customer service

17 in category

18 in category

Exchange, Refund and Cancellation Policy

16 in category

15 in category

Staff

15 in category

10 in category

According to consumer ratings and reviews, Norwegian Cruise Line ranks 3 points higher in the Cruises and Ships category than Celebrity Cruises. People gave Norwegian Cruise Line 1.5 stars for Customer service criterion in Cruises and Ships category and it is 20 points higher than the worst rated brand in this category. At the same time, Celebrity Cruises was rated 1.5 stars for Customer service criterion in this category and it is 19 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Celebrity Cruises has a higher rating than Norwegian Cruise Line. Regarding Staff criterion, consumers gave Norwegian Cruise Line 2.3 stars and it is 59% greater than other in category. Celebrity Cruises however was rated 2.7 stars and it is 73% greater than other in category.

Norwegian Cruise Line and Celebrity Cruises Rating Details

Customer service

1.5 (97 reviews)

1.5 (16 reviews)

Reviewer's quote

...Customer service, if you can call it that, was very very rude and would not let me talk to a supervisor. I also had to prove, date, time, phone number, name of the person I talked to, when I called. Who remembers all of that...

Sherene

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

David B

Exchange, Refund and Cancellation Policy

1.4 (83 reviews)

1.5 (12 reviews)

Reviewer's quote

... man it was so tiny and the shower was very small ! I dont think 2 people could be very relaxed in this small room they gave me! They will not give me a total refund or put me on a future cruise with the balcony cabin I was expecting to get ! Is this even legal? If they dont resolve this properly then I will never go on one of there ships again! Iam still totally shocked and sad about it all!....

Dino P

...was assured my refund would be processed...

Paul W

Staff

2.3 (80 reviews)

2.7 (11 reviews)

Reviewer's quote

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C

We were all set to watch the Buckeye, Bader game on the Equinox on Oct. 26th, and find out they weren't going to show it. They told us they didn't get that station. What BS!!! Talk about a lot of pissed off fans. If you like soccer and cricket, they had plenty of that. Next time I sail Carnival.I...

Connie B

Norwegian Cruise Line and Celebrity Cruises Pros and Cons

Pros

Food
Itinerary offering that is why we booked
Ships and staff onboard

Some of the destinations
Food and entertainment
We very much enjoyed cruising with them in the past

Cons

Uncaring attitude
Unethical refund policy
Lack of concerns for the customer

Bad customer service
Customer service
Was unable to cruise

Norwegian Cruise Line and Celebrity Cruises Most Positive Reviews

Top rated reviews

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

4.3

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

Norwegian Cruise Line and Celebrity Cruises Most Critical Reviews

Lowest rated reviews

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

Norwegian Cruise Line and Celebrity Cruises Latest Reviews

Recent published reviews

Destiny was able to answer my question

Read all 184 reviews

My father and his wife could not board the ship because last minute ( the night before) we noticed his wifes name was di...

Read all 44 reviews

Norwegian Cruise Line and Celebrity Cruises Products and Services

Most reviewed product and services

Norwegian Cruise Line Cruise (53 reviews)
Norwegian Cruise Line Customer Care (31 reviews)
Norwegian Cruise Line Cruise Booking (14 reviews)

Celebrity Cruises Cruise (12 reviews)
Celebrity Cruises Customer Care (11 reviews)
Celebrity Cruises Cruise Booking (4 reviews)

How would you compare Norwegian Cruise Line vs Celebrity Cruises?

Customer service

Product or Service Quality

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Anonymous Anonymous Nov 17, 2019 #1778266

Customer service
Much better
Product or Service Quality
Much better
I have something else to compare
Organization and communication- much better

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