PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Norwegian Cruise Line

Celebrity Cruises and Norwegian Cruise Line Overview

Total reviews
43
180
Company responses
0
0
Issues resolved
1
2

Norwegian Cruise Line was first mentioned on PissedConsumer on Mar 8, 2008 and since then this brand received 180 reviews. It is 137 reviews more than Celebrity Cruises received since May 23, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Celebrity Cruises customer support team than with Norwegian Cruise Line customer service.

Celebrity Cruises and Norwegian Cruise Line Consumer Ratings

Rank
20 out of 227 in Cruises and Ships category
17 out of 227 in Cruises and Ships category
Customer service
17 in category
No votes
Exchange, Refund and Cancellation Policy
15 in category
No votes
Staff
10 in category
No votes

According to consumer ratings and reviews, Norwegian Cruise Line ranks 3 points higher in the Cruises and Ships category than Celebrity Cruises. People gave Celebrity Cruises 1.5 stars for Customer service criterion in Cruises and Ships category and it is 19 points higher than the worst rated brand in this category. Regarding Staff criterion, consumers gave Celebrity Cruises 2.7 stars and it is 72% greater than other in category.

Celebrity Cruises and Norwegian Cruise Line Rating Details

Customer service
1.5 (16 reviews)
No votes
Reviewer's quote

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

David B

...the phone not only was I lied to, transferred 6 times while on the call if that is not frustrating enough the call lasted 2 hours do to NCL lack of care and customer service. To put the icing on the cake the so called supervisor was of less help than the regular agent that I spoke with she had no customer service skills and thought a $50 on board credit would make...

Natasha P
Exchange, Refund and Cancellation Policy
1.5 (12 reviews)
No votes
Reviewer's quote

I received an offer for a cruise and a free black jack tournament for August 3-10. Blue chip club is their reward program for their fortune casino. I signed up and got scammed. Got on board and no invitation to the tournament. Left 7 messages for the host and a message for their manager Richard for...

Gary C

... man it was so tiny and the shower was very small ! I dont think 2 people could be very relaxed in this small room they gave me! They will not give me a total refund or put me on a future cruise with the balcony cabin I was expecting to get ! Is this even legal? If they dont resolve this properly then I will never go on one of there ships again! Iam still totally shocked and sad about it all!....

Dino P
Staff
2.7 (11 reviews)
No votes
Reviewer's quote

We were all set to watch the Buckeye, Bader game on the Equinox on Oct. 26th, and find out they weren't going to show it. They told us they didn't get that station. What BS!!! Talk about a lot of pissed off fans. If you like soccer and cricket, they had plenty of that. Next time I sail Carnival.I...

Connie B

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C

Celebrity Cruises and Norwegian Cruise Line Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Bad customer service
  • Customer service
  • Was unable to cruise
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer

Celebrity Cruises and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
4.3

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

Celebrity Cruises and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

Celebrity Cruises and Norwegian Cruise Line Latest Reviews

Recent published reviews

Celebrity runs great promos but then mislead you through deceptive ads and changes pricing in the middle
of the booking p...

Read all 43 reviews

I was on the Norwegian Freestyle. I'm a smoker and we were treated like second class citizens. They put us in a box...

Read all 180 reviews

Celebrity Cruises and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Customer Care (11 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Norwegian Cruise Line Cruise (52 reviews)
  • Norwegian Cruise Line Customer Care (30 reviews)
  • Norwegian Cruise Line Cruise Booking (13 reviews)