PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Norwegian Cruise Line

Celebrity Cruises and Norwegian Cruise Line Overview

Total reviews
48
201
Company responses
0
0
Issues resolved
1
2

Celebrity Cruises and Norwegian Cruise Line Consumer Ratings

Rank
24 out of 163 in Cruises and Ships category
22 out of 163 in Cruises and Ships category
Customer service
20 in category
19 in category
Exchange, Refund and Cancellation Policy
16 in category
17 in category
Website
27 in category
20 in category
Additional Fees
14 in category
17 in category

Celebrity Cruises and Norwegian Cruise Line Rating Details

Customer service
1.4 (18 reviews)
1.5 (108 reviews)
Reviewer's quote

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

Read full review

...Need to have customer service or billing phone number..

Read full review
Exchange, Refund and Cancellation Policy
1.4 (14 reviews)
1.4 (90 reviews)
Reviewer's quote

...was assured my refund would be processed...

Read full review

...We were told they would give us a full refund by supervisor at the pier and they would get our luggage off the boat. Well 2. 5 hours later the ship sailed into the sunset without us but our luggage was going to have fun...

Read full review
Website
1.8 (12 reviews)
2.4 (79 reviews)
Reviewer's quote

They taken an authorised payment from my account that had already been payed in cash

Read full review

com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

Read full review
Additional Fees
1.9 (12 reviews)
1.8 (77 reviews)
Reviewer's quote

...If I had not paid the single supplement (100%) additional fee, it wouldn't be so bad...

Read full review

...When I went down to inquire I was told if I wanted Comcast an additional $440. 00 would be needed for me to access. I would have purchased an additional 250 minutes for the trip, but not at $440...

Read full review

Celebrity Cruises and Norwegian Cruise Line Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Bad customer service
  • Customer service
  • Was unable to cruise
  • Uncaring attitude
  • Unethical refund policy
  • Very poor customer service

Celebrity Cruises and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

Read full review
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

Read full review
3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

Read full review
5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

Read full review

Celebrity Cruises and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

Read full review
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

Read full review
1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

Read full review
1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

Read full review

Celebrity Cruises and Norwegian Cruise Line Latest Reviews

Recent published reviews
1

Our land/sea trip to Alaska was for May 23, 2020. On 3/19/2020 when corona virus was in full force @ us (Connecticut)...

Read full review
No votes

In December I booked a cruise for 19 of my family members which due to the virus situation I needed to cancel in early M...

Read full review
No votes

I feel the Coronavirus will be around for a while. In fact, the deadlines to use the credit for a future cruise is too s...

Read full review
1.3

We were denied boarding on the Norwegian breakaway march 7 2020. We were told they would give us a full refund by...

Read full review

Celebrity Cruises and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Celebrity Cruises Customer Care (12 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Norwegian Cruise Line Cruise (55 reviews)
  • Norwegian Cruise Line Customer Care (33 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)