PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Holland America Line

Celebrity Cruises and Holland America Line Overview

Total reviews
52
173
Company responses
0
0
Issues resolved
1
3

Celebrity Cruises and Holland America Line Consumer Ratings

Rank
28 out of 166 in Cruises and Ships category
9 out of 166 in Cruises and Ships category
Customer service
20 in category
7 in category
Exchange, Refund and Cancellation Policy
18 in category
10 in category
Product or Service Quality
13 in category
10 in category
Website
26 in category
15 in category

Celebrity Cruises and Holland America Line Rating Details

Customer service
1.4 (21 reviews)
2.2 (57 reviews)
Reviewer's quote

...Multiple calls to customer service and zero help. IT would not help nor return calls to me Supervisor assured me I would receive help. Totally useless..

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...No customer service surveys available. I see why..

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Exchange, Refund and Cancellation Policy
1.4 (15 reviews)
1.7 (43 reviews)
Reviewer's quote

...was assured my refund would be processed...

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Our cruise was cancelled on 3/30/2020 and we have yet to receive our refund of over $6,000. Numerous calls but no answers. Originally was told it could take up to 60 days...

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Product or Service Quality
2.1 (14 reviews)
2.3 (43 reviews)
Reviewer's quote

...Multiple cars to customer service and zero help. IT would not help nor return calls to me Supervisor assured me I would receive help. Totally useless..

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CARL, one of your staff gave consistently good service. Guru the Chef in the Lido tried his best to cook soups for us, it just meant we had to wait for long periods, so we gave up on that one. We went on a Mediterranean cruise with Holland America 7 years ago and it was amazing, no problems with...

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Website
1.7 (13 reviews)
2.7 (43 reviews)
Reviewer's quote

They taken an authorised payment from my account that had already been payed in cash

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Holland America customer care contacted me immediately and told me what was going on so I understood their taking so long and apologized for the inconvince … I thank you for having this website because there is no real place to go...

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Celebrity Cruises and Holland America Line Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
Cons
  • Bad customer service
  • Zero customer support
  • Was unable to cruise
  • Refusal to help us
  • Customer service
  • Too much to write here

Celebrity Cruises and Holland America Line Most Positive Reviews

Top rated reviews
4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

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5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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Celebrity Cruises and Holland America Line Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

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1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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Celebrity Cruises and Holland America Line Latest Reviews

Recent published reviews
1

Have not been able to log into my account for over 3 weeks. Found a website through CC called secure and immediately...

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No votes

Would like my $108. PUT back on my creidit card please thank you

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2

Have not been able to log into my account for over 3 weeks. Found a website thru CC called secure and immediately get...

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No votes

Response was quick and the issues were sorted out.

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Celebrity Cruises and Holland America Line Products and Services

Most reviewed product and services
  • Celebrity Cruises Customer Care (12 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Holland America Line Cruise (45 reviews)
  • Holland America Line Customer Care (19 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)