PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Grand Circle Travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Grand Circle Travel

Celebrity Cruises and Grand Circle Travel Overview

Total reviews
48
66
Company responses
0
0
Issues resolved
1
1

Celebrity Cruises and Grand Circle Travel Consumer Ratings

Rank
24 out of 163 in Cruises and Ships category
7 out of 163 in Cruises and Ships category
Customer service
20 in category
6 in category
Exchange, Refund and Cancellation Policy
16 in category
4 in category
Additional Fees
14 in category
6 in category
Website
27 in category
8 in category

Celebrity Cruises and Grand Circle Travel Rating Details

Customer service
1.4 (18 reviews)
2.3 (17 reviews)
Reviewer's quote

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

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Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

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Exchange, Refund and Cancellation Policy
1.4 (14 reviews)
2.1 (17 reviews)
Reviewer's quote

...was assured my refund would be processed...

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Grand Circle Tour had a cancellation policy in place when we went into contract with them in January of 2020 and we cancelled due to the virus and then they actually cancelled the trip as well. We expected to pay the cancellation fee of $600 and received an email from them stating that they would...

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Additional Fees
1.9 (12 reviews)
2.9 (14 reviews)
Reviewer's quote

...If I had not paid the single supplement (100%) additional fee, it wouldn't be so bad...

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They may have incurred some expenses related to my trips this summer, but they don't have to pay the insurance fees, airline fees and other costs since the trip have been cancelled. I would be ok with some administrative expenses being deducted but they are not a bank and should not be holding over...

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Website
1.8 (12 reviews)
3.1 (16 reviews)
Reviewer's quote

They taken an authorised payment from my account that had already been payed in cash

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Did not receive refund as promised. My March 26 Paris to Normandy was canceled due to the pandemic. I was giving three choices, I chose number three a full refund. I was then promised that I would receive it may second. I called May 7 and was told they change their minds and I would not get a...

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Celebrity Cruises and Grand Circle Travel Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Several trips i had taken
  • Good destinations
  • Taken 7 trips with this company
Cons
  • Bad customer service
  • Customer service
  • Was unable to cruise
  • Customer service
  • Huge rip off
  • Customer satisfaction

Celebrity Cruises and Grand Circle Travel Most Positive Reviews

Top rated reviews
4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

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5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

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3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

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5

We have traveled with Grand Circle and Overseas Adventure, 38 trips in ten years. Obviously, we would not continue to...

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Celebrity Cruises and Grand Circle Travel Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

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1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

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1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

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1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

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Celebrity Cruises and Grand Circle Travel Latest Reviews

Recent published reviews
1

Our land/sea trip to Alaska was for May 23, 2020. On 3/19/2020 when corona virus was in full force @ us (Connecticut)...

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No votes

My trip was canceled by Grand Circle and they refused to provide a refund. I called my credit card company, they...

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No votes

I feel the Coronavirus will be around for a while. In fact, the deadlines to use the credit for a future cruise is too s...

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No votes

After waiting over 6 weeks for a promised refund minus the cancellation fee,I called the company and spoke with a...

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Celebrity Cruises and Grand Circle Travel Products and Services

Most reviewed product and services
  • Celebrity Cruises Customer Care (12 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Grand Circle Travel Tour (7 reviews)
  • Grand Circle Travel Cruise (3 reviews)
  • Grand Circle Travel Spain And Portugal In Depth Tour (3 reviews)