PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about M Lhuillier Financial Services and Cebuana Lhuillier as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

M Lhuillier Financial Services
Cebuana Lhuillier

M Lhuillier Financial Services and Cebuana Lhuillier Overview

Total reviews 681 306
Company responses 0 0
Issues resolved 3 5

M Lhuillier Financial Services and Cebuana Lhuillier Consumer Ratings

Rank
492 out of 3935 in Financial Services category
6 out of 71 in Pawnshops category
Customer service
508 in category
7 in category
Product or Service Quality
455 in category
6 in category
Reliability
359 in category
5 in category
Value for money
369 in category
4 in category

M Lhuillier Financial Services and Cebuana Lhuillier Rating Details

Customer service
1.4
(198 reviews)
1.7
(65 reviews)
Reviewer's quote

The employee named Desmond Moreno in Woodland, CA office, needs to undergo through even some very basic customer service training! Instead of helping a customer by saying even not so politely let me verify the status of your money remittance transaction with our Philippine office then we will...

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...Clearly NO CUSTOMER SERVICE. AND WITH CLEAR INTEREST TO KEEP MY GOLD JEWELLERY FOR THEMSELVES. ABULOY KO NA SA INYO YON...

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Product or Service Quality
1.6
(171 reviews)
1.7
(61 reviews)
Reviewer's quote

...Poor service from them, totally won't choose this remittance center again..

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...14 yrs po ako sa customer service lahat naman ng business may aloted time sa pag gawa ng oapare work hindi yung ma compromiso yung store hours ninyo..

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Reliability
1.7
(153 reviews)
1.9
(56 reviews)
Reviewer's quote

The teller in Guizo Mandaue City has poor etiquette. The way she deals with customers specially the elderly is painful to watch. She treats customers as if we are a hassle! She yells to customers and she is ill mannered. You should train employees how to deal with customers and proper manners....

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I received a text message from DRAGONPAY that funds can now be claimed. When I went to Cebuana outlet, they advised me to come back tomorrow due to their system glitched. I came back that day and still they cannot proceed. I transferred to another outlet and they emailed their partner so I can...

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Value for money
1.9
(141 reviews)
2.2
(57 reviews)
Reviewer's quote

...I told him that I want to send money but he replied me that no internet connection. and ask me to comeback in the morning and he went back to sleep again...

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I don't know why there is an issue for Cebu Asturias and Balamban branch to claim the money i sent because I already received the claim code but still according to them it cannot be seen on their system. This is very disappointing to me because this an emergency case and the money urgently need by...

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M Lhuillier Financial Services and Cebuana Lhuillier Pros and Cons

Pros
  • International remittances
  • Like
  • Okey naman wlang problema
  • Money cant be claimed
  • Offline
  • Easy to claim
Cons
  • Poor customer service
  • Service from the teller
  • Incompetent staff
  • Transaction dint sucees
  • Poor customer service
  • Unable to trnasact

M Lhuillier Financial Services and Cebuana Lhuillier Most Positive Reviews

Top rated reviews
5

My new employer is asking for my COE

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5

Nawala po ang cp ko dati kaya d nako maka acces sa email ko na nalagay sa ecebuana apps kaya d ko mabuksan .

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5

i was really dssapointed po sa mlhuillier parola cainta branch po nag inquire po kc ako since aware po ko na d kau...

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5

Hi im jeamin polo i created an account in cebuana application but i accidentally put a wrong number. How can i change...

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M Lhuillier Financial Services and Cebuana Lhuillier Most Critical Reviews

Lowest rated reviews
1

Emall, Cebu. Takes an hour for a teller to finish assisting one client. One employee was late, teller on duty chit...

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1

This morning, nov. 13,2020 i went on cebuana lhuillier hagonoy branch para magtubo ng alahas. Isa lang ang teller nadatn...

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1

I'm claiming money, I'm 3rd in line, and I've waited for almost 1hour to be assisted,and for my transaction to be...

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1

I received a text message from DRAGONPAY that funds can now be claimed. When I went to Cebuana outlet, they advised me...

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M Lhuillier Financial Services and Cebuana Lhuillier Latest Reviews

Recent published reviews
1

The teller in Guizo Mandaue City has poor etiquette. The way she deals with customers specially the elderly is painful...

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No votes

March 29, 02:54 am . We are searching all my stuff to find my 24k card because I'm going to widraw money to buy...

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No votes

Can I create a new acc. of ml wallet with same information
Of my old acc, but different mobile number,

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No votes

Ng open ako nang micro savings Sabi 50 lang bayad bkit siningil ako nang 150 tpos ng deposit ako nang 1000 bkit do...

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