PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Philippine Airlines and Cebu Pacific as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Philippine Airlines
Cebu Pacific

Philippine Airlines and Cebu Pacific Overview

Total reviews 199 13
Company responses 0 0
Issues resolved 0 0

Philippine Airlines and Cebu Pacific Consumer Ratings

Rank
87 out of 450 in Transport category
41 out of 450 in Transport category
Customer service
72 in category
20 in category
Website
57 in category
49 in category
Product or Service Quality
80 in category
58 in category
Exchange, Refund and Cancellation Policy
51 in category
121 in category

Philippine Airlines and Cebu Pacific Rating Details

Customer service
1.3 (60 reviews)
2.3 (3 reviews)
Reviewer's quote

Hello dear Customer Service, An Email notice has reached me to inform of a return flight PR501 from Manila to Singapore being canceled, for me and my son. The Lufthansa customer service advised me to contact you to arrange a feasible return schedule within the 30 Day Phil. Visa allowance...

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...She was very ignorant, unprofessional, disgraceful,l bad service and incompetent. I ended up paying for Philpine pacific Airlines. It took too long and very disappointed with Cebu-Pacific Airlines..

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Website
2.1 (54 reviews)
2.3 (4 reviews)
Reviewer's quote

Please be informed that before I presented the ticket, I already read in your website that we can re-book our flights due to cancellation of flights caused by community quarantine caused by Covid-19. My son's ticket for Mnla-Auckland will be on 15 April 2020 and New Zealand has closed all their...

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We were notified that a refund had been processed on March 23rd due to Covid-19 flight cancellations. Until now, the refund has not reached our Credit Card Centre. Thank you.

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Product or Service Quality
1.4 (51 reviews)
1.7 (3 reviews)
Reviewer's quote

...I don't think 'customer service' is the right phrase for what they do. I would not recommend PAL to anyone that wants to have an experience that meets the normal expectation of service or value for money spent. I received no value and I'm out thousands of dollars..

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My flight to Hong Kong was canceled by the airline in January and they still have not given my credit card a reversal of charges. All I get is same old song and dance from them with excuses why it takes so long.

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Exchange, Refund and Cancellation Policy
1.5 (51 reviews)
1 (2 reviews)
Reviewer's quote

Been waiting on refund since 26 March, Its now 20 July..

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No items

Philippine Airlines and Cebu Pacific Pros and Cons

Pros
  • Direct flight to manila
  • Customer service reps were polite
  • Airhostesses were friendly
  • Cheap promos
Cons
  • Poor customer service
  • No communication between departments
  • Complaints procedure
  • Terrible customer service
  • Horrible service and cancel promo flights bait and switch

Philippine Airlines and Cebu Pacific Most Positive Reviews

Top rated reviews
5

The last part of my wifes flight is from Seoul, Korea to Manila, Philippines, and I received an email stating that that...

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4

We were notified that a refund had been processed on March 23rd due to Covid-19 flight cancellations. Until now, the...

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4.7

Just arrived back from Manila. Most uncomfortable flight and cabin crew who were thick. Asked for a hot cup of milk and...

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3.5

Well I dont look for things to complain about but Cebu Pacific are just about the worst "Air Line" that I have had the...

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Philippine Airlines and Cebu Pacific Most Critical Reviews

Lowest rated reviews
1

We were checking our booking we had made almost a month back qjssap at the local ticketing office in Singapore. The tick...

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1

I landed in HONG KONG and they do not have Transfer station inside the Hong Kong International Airport. My plane going...

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1

I booked ticket, on 18 Sept 2014, SG-Mla-SG and they charged me twice. I called the Manila office to let them know what...

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1

My flight to Hong Kong was canceled by the airline in January and they still have not given my credit card a reversal...

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Philippine Airlines and Cebu Pacific Latest Reviews

Recent published reviews
No votes

Do we need pcr test or travel pass going to ceb? Thank you

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No votes

Releasing of travel pass has been reach our flight date.

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No votes

I want to confirm regarding my flight status and if I am included in the flight today, since, yesterday I found out...

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No votes

About my refund until now i did not reciev

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Philippine Airlines and Cebu Pacific Products and Services

Most reviewed product and services
  • Philippine Airlines Flight (51 reviews)
  • Philippine Airlines Flight Booking (23 reviews)
  • Philippine Airlines Baggage Policy (7 reviews)
  • Cebu Pacific Flight Booking (3 reviews)