PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cebu Pacific and Frontier Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cebu Pacific
Frontier Airlines

Cebu Pacific and Frontier Airlines Overview

Total reviews 16 950
Company responses 0 0
Issues resolved 0 7

Cebu Pacific and Frontier Airlines Consumer Ratings

Rank
70 out of 456 in Transport category
134 out of 456 in Transport category
Website
66 in category
114 in category
Price Affordability
57 in category
86 in category
Exchange, Refund and Cancellation Policy
130 in category
94 in category
Customer service
24 in category
89 in category

Cebu Pacific and Frontier Airlines Rating Details

Website
2 (5 reviews)
1.6 (331 reviews)
Reviewer's quote

I have asked them for a refund and its been more than half a year and I didn't receive any feedback at all.

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... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

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Price Affordability
2.5 (4 reviews)
2.2 (293 reviews)
Reviewer's quote

We were notified that a refund had been processed on March 23rd due to Covid-19 flight cancellations. Until now, the refund has not reached our Credit Card Centre. Thank you.

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Frontier flights even on different days only 1 stop flight with 24 hours layover and the price doubled. If Frontier changed and canceled flight, they must refund the full amount or provide the same non stop flight for the same amount of money. Now I do not have money and do not have flight to...

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Exchange, Refund and Cancellation Policy
1 (4 reviews)
1.2 (326 reviews)
Reviewer's quote

i have been calling cebpac hotline 702****, however, there is no number to press regarding solely for the refund concerns, i am always directed either to the chat robot who will reply only on a specific subject that he displays on the screen OR i have to send my message on your facebook account. I...

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...I didnt want refund just a extension for 2021. I wont fly this airline again...

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Customer service
2 (4 reviews)
1.2 (391 reviews)
Reviewer's quote

...She was very ignorant, unprofessional, disgraceful,l bad service and incompetent. I ended up paying for Philpine pacific Airlines. It took too long and very disappointed with Cebu-Pacific Airlines..

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...They claim to have no customer service representatives in the US. All in Thailand. They don't speak English well and are not at all helpful...

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Cebu Pacific and Frontier Airlines Pros and Cons

Pros
  • Cheap promos
  • Low fares
  • Cheap
  • Flight price
Cons
  • Terrible customer service
  • Horrible service and cancel promo flights bait and switch
  • Customer service
  • Unacceptable customer service
  • Baggage fees

Cebu Pacific and Frontier Airlines Most Positive Reviews

Top rated reviews
4

We were notified that a refund had been processed on March 23rd due to Covid-19 flight cancellations. Until now, the...

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5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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3.5

Well I dont look for things to complain about but Cebu Pacific are just about the worst "Air Line" that I have had the...

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5

I had an amazing experience with frontier best airline.

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Cebu Pacific and Frontier Airlines Most Critical Reviews

Lowest rated reviews
1

I landed in HONG KONG and they do not have Transfer station inside the Hong Kong International Airport. My plane going...

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1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

My flight to Hong Kong was canceled by the airline in January and they still have not given my credit card a reversal...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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Cebu Pacific and Frontier Airlines Latest Reviews

Recent published reviews
1

i have been calling cebpac hotline 702****, however, there is no
number to press regarding solely for the refund concerns...

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1.4

Not a fan every time I've flown with this airline I feel like they don't care about is at all.

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1

Good cebu facific I would like to ask about my ticket 31 DECEMBER 2020 it is cancelled flight ref. No. IGBCGG but why...

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1

I spoke to frontier. I didnt
Get full price for my tickets and I had to pay extra $90 to secure my future flights .I didn...

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Cebu Pacific and Frontier Airlines Products and Services

Most reviewed product and services
  • Cebu Pacific Flight Booking (5 reviews)
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)