PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gumroad and CD Baby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gumroad
Has Verified Representatives
2.2
CD Baby
1.6
Gumroad
CD Baby

Gumroad and CD Baby Overview

Total reviews 125 21
Company responses 48 0
Issues resolved 1 0

Gumroad and CD Baby Consumer Ratings

Rank
47 out of 344 in Auctions and Marketplaces category
39 out of 205 in Music stores category
Customer service
66 in category
46 in category
Website
102 in category
32 in category
Product or Service Quality
92 in category
25 in category
Advertised vs Delivered
78 in category
35 in category

Gumroad and CD Baby Rating Details

Customer service
1.5 (51 reviews)
1 (5 reviews)
Reviewer's quote

...I work in customer service, and I am appalled at not only the delay of a month and a half (my most recent sale came a couple weeks after my last sale on the launch product), but the complete lack of acknowledgement and apology for it..

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Been with CD Baby 5 years. Spent 8 months this year putting submissions through and delayed over artwork. Finally, someone higher put it through - no issues. Following up on other (delayed) releases, exact same artwork, held up again by 'no mind' incompetent people. Tried to speak with a person...

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Website
1.9 (45 reviews)
1.6 (5 reviews)
Reviewer's quote

I visited your website I never finished filling out any application yet this evening gumroad goes in pulled money out of my account without my authorization then I can't get ahold of anybody it's hard to find the customer support for complaint part of the website it's almost impossible to find it...

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Payed for service I did not receive

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Product or Service Quality
1.6 (37 reviews)
1.8 (5 reviews)
Reviewer's quote

...to continue working with our banking partners, we have to ensure that we are sending money to legitimate creators who are: 1) Compliant with our terms of service (TOS) and the TOS of our partners 2) Not financial liabilities - i. e. not racking up chargebacks and suspicious purchases We have to make sure that your account is safe before we can pay...

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...I paid with my credit card and since I received poor customer service, I went with another company to do my duplication. I have done business with CD BABY for years and have referred many people to you. Im so disappointed and disgusted with this experience...

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Advertised vs Delivered
1.4 (36 reviews)
1 (3 reviews)
Reviewer's quote

...It delivered the files without payment entry. I deleted the files and closed the account! They are *** I am trying Simple Goods and so far, no sells yet but at least they value your work by asking for credit card before giving your files away!..

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cdbaby music distributor (cdbaby.com) is illegally claiming my music on youtube.i quit to work with them almost a year ago, but they didn't remove my music from their licencing program. about 2 month ago after complaints in social networks and special resources, they have deleted all claims. but...

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Gumroad and CD Baby Pros and Cons

Pros
  • User friendly
  • Interesting
  • Easy to use interface
  • Cd baby distributes everywhere
  • No help
Cons
  • Will avoid this site for any future purchases
  • Customer service
  • Unreasonable service
  • No help
  • Thieves
  • Poor customer service

Gumroad and CD Baby Most Positive Reviews

Top rated reviews
5

Same issue with me. I spent many hours setting up Gumroad as we sell document translations that we have copyright to and...

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4.2

I need to whether my single will be released on all digital platforms before July 24th 2020. Thanks please have an...

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5

Hmm...
I pay half price for RNI presets regular price was 164 $ and
wait only 10 s for email with download Happy

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No votes

Gumroad and CD Baby Most Critical Reviews

Lowest rated reviews
1

Ok, so I never remember creating an account. I DEFINITELY do not remember giving them my credit card information. I...

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1

Why are you claiming Copyrights Ownership over my music?? - Nate Bragg

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1

Set up Gumroad to sell a product my daughter created, they took sales of about $10, then suspended the account and clear...

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1

cdbaby music distributor (cdbaby.com) is illegally claiming my music on youtube.
i quit to work with them almost a year a...

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Gumroad and CD Baby Latest Reviews

Recent published reviews
No votes

charges reversed as ki requested

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No votes

Hi cdbaby
Thanks ever so much for your help over the years,one of my issues are (1)one of my single leave me alone marked...

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No votes

There is a charge on my mastercard from Gumroad, co. ,Laugh Dream, Milwaukee Wi. I have made no purchases or even heard...

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2

Been with CD Baby 5 years. Spent 8 months this year putting submissions through and delayed over artwork. Finally,...

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Gumroad and CD Baby Products and Services

Most reviewed product and services
  • Gumroad Music Promotion Service (1 review)
  • Gumroad Premium Membership (1 review)
  • Cd Baby Music Promotion Service (2 reviews)