PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gumroad and CD Baby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gumroad
CD Baby

Gumroad and CD Baby Overview

Total reviews
74
2
Company responses
0
0
Issues resolved
1
0

Gumroad and CD Baby Consumer Ratings

Rank
115 out of 306 in Auctions and Marketplaces category
59 out of 198 in Music stores category
Customer service
102 in category
No votes
Website
106 in category
No votes
Exchange, Refund and Cancellation Policy
54 in category
No votes
Advertised vs Delivered
81 in category
No votes

Gumroad and CD Baby Rating Details

Customer service
1.2 (40 reviews)
No votes
Reviewer's quote

...I work in customer service, and I am appalled at not only the delay of a month and a half (my most recent sale came a couple weeks after my last sale on the launch product), but the complete lack of acknowledgement and apology for it..

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No items

Website
1.7 (34 reviews)
No votes
Reviewer's quote

...I went through the website and paid a minimal fee. I captured the files hoping to use it on Mac pro in MS Word. A screen came up asking if wanted to download all the files or use it directly from the site...

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No items

Exchange, Refund and Cancellation Policy
1.6 (31 reviews)
No votes
Reviewer's quote

...No refund gumroad is a scam. Stay away from them, customer support does not care to help you if something goes wrong..

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No items

Advertised vs Delivered
1.2 (30 reviews)
No votes
Reviewer's quote

...It delivered the files without payment entry. I deleted the files and closed the account! They are *** I am trying Simple Goods and so far, no sells yet but at least they value your work by asking for credit card before giving your files away!..

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No items

Gumroad and CD Baby Pros and Cons

Pros
  • Quick refunds for customers
  • Platform and payment
  • Easy to use interface
No votes
Cons
  • Customer service
  • Unreasonable service
  • No response
No votes

Gumroad and CD Baby Most Positive Reviews

Top rated reviews
5

Same issue with me. I spent many hours setting up Gumroad as we sell document translations that we have copyright to and...

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No votes
5

Hmm...
I pay half price for RNI presets regular price was 164 $ and
wait only 10 s for email with download Happy

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No votes

Gumroad and CD Baby Most Critical Reviews

Lowest rated reviews
1

Ok, so I never remember creating an account. I DEFINITELY do not remember giving them my credit card information. I...

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No votes
1

Set up Gumroad to sell a product my daughter created, they took sales of about $10, then suspended the account and clear...

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No votes

Gumroad and CD Baby Latest Reviews

Recent published reviews
No votes

This is horrible service! My account has been paid up for a year and I have been unable to access it for weeks now!
I nee...

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No votes
No votes

Still dont have my license from y'all. Just give me a refund please.

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No votes

Gumroad and CD Baby Products and Services

Most reviewed product and services
  • Gumroad Account (25 reviews)
  • Gumroad Customer Care (15 reviews)
  • Gumroad Website (9 reviews)