PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zulily and CathyBuy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zulily
CathyBuy

Zulily and CathyBuy Overview

Total reviews
1092
825
Company responses
0
0
Issues resolved
6
3

Zulily and CathyBuy Consumer Ratings

Rank
326 out of 2060 in Footwear and Clothing category
648 out of 2060 in Footwear and Clothing category
Customer service
203 in category
459 in category
Website
284 in category
557 in category
Product or Service Quality
253 in category
486 in category
Exchange, Refund and Cancellation Policy
262 in category
432 in category

Zulily and CathyBuy Rating Details

Customer service
1.9 (411 reviews)
1.2 (274 reviews)
Reviewer's quote

I spoke to the credit card issuer who cancelled the card and stopped the charge as well as zulily customer service rep who saw the fraudulent charge and supposedly stopped the order. So today 7/16 I receive an email the order has been shipped. I try to call and cant get a live person I also sent an...

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...Contacted customer service February 21, for information about my order. Customer service responded verifying my order and confirmed it was being processed. Contacted customer service April 4 with no response...

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Website
2.6 (408 reviews)
1.8 (239 reviews)
Reviewer's quote

Ridiculous I can't even check order now, the website block me, definitely a good way to loose buisness!!!..

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...I wished I would of seen this website before I did anything with that company..

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Product or Service Quality
2.1 (387 reviews)
1.4 (237 reviews)
Reviewer's quote

This has never happened before, Ive been more than happy with most of all the products Ive received from this company until now. I ordered this bag in April for my daughters birthday next month and see pics below to see what I received What I ordered - what I received. Clearly not the same product..

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...I did not get a tracking number so I contacted the service department via email . I received an email validating my order and assuring that it was being processed. April 4 I sent another email and have not received a response...

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Exchange, Refund and Cancellation Policy
1.6 (387 reviews)
1.1 (236 reviews)
Reviewer's quote

I have been waiting for a month for a refund from Zulily for a defective item. They lie and give you the runaround but dont give you the refund. Horrible company to deal with...

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Its 5 months am asking for my refund! Each time its the same *** from all the reps. Your refund is in process? I canceled the order before it was even mailed out. Why are you guys holding on to my money then??? Thats always my question Why was half returned and the other half kept for 5 months???...

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Zulily and CathyBuy Pros and Cons

Pros
  • Variety of products
  • Prices
  • How their website looked
  • Waste of time and money
  • Totally fraudulent company
  • First timer
Cons
  • Customer service
  • Long shipping time
  • Exchange policy
  • Never received my merchandise
  • Customer service
  • Poor customer no service at all

Zulily and CathyBuy Most Positive Reviews

Top rated reviews
5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

Would like shipping tracking, odered 11/13/18

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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5

Did not recieve my merchandise and having a hard time with communication very difficult !!!!!

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Zulily and CathyBuy Most Critical Reviews

Lowest rated reviews
1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

I ordered 2 products from this Cathybuy.com site online and to date i havent gotten my order and they dont have any...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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1

I placed my order since November 02 and the shipping was schedule for 7days. It is more the time and I don't still get m...

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Zulily and CathyBuy Latest Reviews

Recent published reviews
5

I recently purchased a pair of nydj in a size 12 but I need a size 8 I have purchased quite a few things from your...

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No votes

Kept $183.00 they are based in China under different names how do they get away with this ?

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1

All our accounts have been hacked so take care on your end of the customers

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No votes

Never returned $183.00 and ZERO merchandise... a year October 2019. Will not return calls or emails !!!

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Zulily and CathyBuy Products and Services

Most reviewed product and services
  • Zulily Shipping Service (129 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)
  • Cathybuy Shipping Service (454 reviews)
  • Cathybuy Customer Care (108 reviews)