PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zulily and CathyBuy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zulily
2.2
CathyBuy
1.5
Zulily
CathyBuy

Zulily and CathyBuy Overview

Total reviews 1397 829
Company responses 0 0
Issues resolved 9 3

Zulily and CathyBuy Consumer Ratings

Rank
732 out of 4781 in Footwear and Clothing category
1400 out of 4781 in Footwear and Clothing category
Customer service
540 in category
1099 in category
Website
555 in category
1147 in category
Exchange, Refund and Cancellation Policy
686 in category
1142 in category
Product or Service Quality
695 in category
1237 in category

Zulily and CathyBuy Rating Details

Customer service
1.9
(541 reviews)
1.2
(277 reviews)
Reviewer's quote

...Hopefully not many more people are having this problem, and I hope customer service replies quick..

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...No customer service. No tracking number because they never send the merchandise!! I can believe it!!! Iโ€™m *** off !!!..

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Website
2.6
(528 reviews)
1.8
(239 reviews)
Reviewer's quote

...Have tried to go online for a month now to use my balance but there Website is down for maintenance supposedly. The really annoys me. I have been a loyal customer for 20+ years...

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...I wished I would of seen this website before I did anything with that company..

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Exchange, Refund and Cancellation Policy
1.7
(511 reviews)
1.1
(236 reviews)
Reviewer's quote

I was never issued my refund. I received the email telling me about my refund. Confirming my refund...

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Its 5 months am asking for my refund! Each time its the same *** from all the reps. Your refund is in process? I canceled the order before it was even mailed out. Why are you guys holding on to my money then??? Thats always my question Why was half returned and the other half kept for 5 months???...

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Product or Service Quality
2.2
(500 reviews)
1.4
(237 reviews)
Reviewer's quote

...As of December 22nd, there is no longer a customer service department. Unfortunately, the business has closed, and you will no longer be able to submit orders, returns, or receive customer service..

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...I did not get a tracking number so I contacted the service department via email . I received an email validating my order and assuring that it was being processed. April 4 I sent another email and have not received a response...

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Zulily and CathyBuy Pros and Cons

Pros
  • Variety of products
  • Prices
  • How their website looked
  • Waste of time and money
  • Totally fraudulent company
  • First timer
Cons
  • Customer service
  • Long shipping time
  • Exchange policy
  • Never received my merchandise
  • Customer service
  • Poor customer no service at all

Zulily and CathyBuy Most Positive Reviews

Top rated reviews
5

I absolutely love the customer service provided by this company. When you order online you risk sizing but that is not...

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5

Trying to track my order need a tracking # also please give me a call asap

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5

Where is your company Zulily located in Baltimore, MD?

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5

Placed order on 12/13/19, still havent received order, as of 1/7/2020.

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Zulily and CathyBuy Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY FROM THIS COMPANY Ordered and paid for 3 items. 1 arrived 6 weeks later others not in sight.item not as...

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1

Shipping and delivery were NOT as promised...
Finally got "Item" and as my emails for delivery were not responded to, I c...

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1

I was never issued my refund.
I received the email telling me about my refund. Confirming my refund. I never received my...

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1

Placed an order paid thru Paypal..and am now demanding a pull back through PayPal

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Zulily and CathyBuy Latest Reviews

Recent published reviews
No votes

There is a $30 credit on my Sychrony/Zulily account and with the company closing, I expect a refund!

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2

I needed to change the shipping address to Arlington Ward, 23 Spring Street, Hamilton, Ontario, L8N 2P1. Since I could...

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1

Never delivered my order and keep my money how can company do this and nothing happens to them.If they keep on getting...

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1

The shipping address on Order ID OEK13499CR697172A, for $112.42 should be Arlington Ward, 23 Spring Street, Hamilton,...

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