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Castlight

Insurance
  • 2 ISSUES RESOLVED
  • 17 TOTAL REVIEWS
  • $3.6K CLAIMED LOSSES
  • $446 AVERAGE LOSS
1.2
Reliability
Customer service
Website
Staff
Billing Practices
  • Unsubscribing 1
  • How they are fooling people 1

Customers don't like

  • False information inaccurate info misleading info on website2
  • Policies1
  • Incorrect prices reported1
Delete
  • 0 ISSUES RESOLVED
  • 350 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $11.7K AVERAGE LOSS
1.3
Reliability
Customer service
Website
Staff
Billing Practices
  • Some people at customer service 5
  • Customer service reps who genuinely tried to help 4
  • Agents admit website is a fail 4
  • Agent 4
  • Website access 2

Customers don't like

  • Customer service33
  • Poor billing system12
  • Long hold times5
  • Poor website4
  • Slow pre-authorization3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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