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Castlight

Insurance
  • 2 ISSUES RESOLVED
  • 12 TOTAL REVIEWS
  • $1.6K CLAIMED LOSSES
  • $398 AVERAGE LOSS

Not enough votes to show an average rating

Reliability
Website
Billing Practices
  • Unsubscribing 1

Customers don't like

  • Bait and switch1
  • Being told to go die1
  • Misleading1
  • Policies1

Products by Castlight

Delete
  • 0 ISSUES RESOLVED
  • 331 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.3K AVERAGE LOSS
1.3
Reliability
Website
Billing Practices
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service23
  • Poor billing system17
  • Slow pre-authorization8
  • Did not resolve problem7
  • Plans7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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