PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CastleRock REO and Redfin as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CastleRock REO

CastleRock REO

Has Verified Representatives
2.8
Redfin

Redfin

1.6
CastleRock REO
Redfin

CastleRock REO and Redfin Overview

Total reviews 47 98
Company responses 15 0
Issues resolved 1 1

CastleRock REO and Redfin Consumer Ratings

Rank
83 out of 1692 in Real Estate category
238 out of 1692 in Real Estate category
Website
145 in category
148 in category
Customer service
95 in category
182 in category
Product or Service Quality
69 in category
149 in category
Diversity of Products or Services
93 in category
166 in category

CastleRock REO and Redfin Rating Details

Website
2.4 (26 reviews)
2.3 (62 reviews)
Reviewer's quote

...Their website says we will respond within 24 hours, it's been 8 days and nothing, even with multiple messages sent. It's like they just vanished..

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...) Word to the wise do your homework before trusting this app or Redfin website. FYI this review most likely will be deleted just like all my other reviews of Redfin..

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Customer service
2.1 (25 reviews)
1.3 (65 reviews)
Reviewer's quote

There is over $6,000 in my escrow account and I was notified that they have not paid my property taxes for the past two years. The horrifying part was when I had to find out through someone else that my name and property were listed in the local hometown newspaper. Just so that it is understood, I...

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...Just beware, these people are cooperate minions who serve themselves and struggle with customer service, despite their predatory fees. I hope their CEO reads these reviews so he/she can improve their customer service..

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Product or Service Quality
2.3 (23 reviews)
1.4 (57 reviews)
Reviewer's quote

:wtf: lol also am trying to buy other home and asking for time to hire realtor and being denied ANY at all even minutes lol :clap:

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...I think I had to do a little more work than with a full-service agent, but that's my style. My agent was communicative, effective, honest, and ethical. Remember people don't take the time to post good reviews on a site called "pissed off consumer"..

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Diversity of Products or Services
2.5 (23 reviews)
1.6 (55 reviews)
Reviewer's quote

I purchased my house in 2017 i love it . I have never has any problems with this company jusy wish the reported to the credit bureau

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...We will never use their services again and will never let Redfin agents see our property again. After inspection was done we never heard back from Redfin agent will 2 days ago only to inform us that the buyers canceled. No reason given...

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CastleRock REO and Redfin Pros and Cons

Pros
  • Quick responses
  • Customer service
  • Business model
  • Being able to search for houses
  • Responsiveness
Cons
  • Working for free on castle rock properties
  • Working for free inspecting alot of properties for free
  • Way i was treated by a rep
  • Incompetent agent
  • Customer service
  • Unprofessional

CastleRock REO and Redfin Most Positive Reviews

Top rated reviews
5

We had a great experience purchasing our second home thru CastleRock! We put in an offer 2 weeks ago and had our...

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5

My son used Helen from Redfin in Corona California and she dazzled us! She is the first and only realtor to knock our...

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5

I was working with Chris Esposito he was a pleasure to work with honest and didn't rush me, he explained how it works...

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5

Dont let these private brokers and agents turn you away from Redfin. Redfin has been fantastic. Theses other private...

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CastleRock REO and Redfin Most Critical Reviews

Lowest rated reviews
1

My husband and I went to a realtor to put a contract on a house last week.Then this company came back with their...

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1

They contacted me about an opportunity to be a partner agent with them. I listened to a webinar. Then I had a follow...

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1

Jamar. from Castle Rock all those from Castle Rock are liars cheaters Crooks thieves you name it people be careful...

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1

Redfin has been advertising Real Estate jobs in the northern suburbs of Chicago. I am a seasoned managing broker with...

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CastleRock REO and Redfin Latest Reviews

Recent published reviews
2

Put an offer on a house above asking price with no conditions. Their website says we will respond within 24 hours, it's...

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4.3

I bought with a Redfin agent in December 2019, and had a good experience. I think I had to do a little more work than...

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1

Get a title search.
S
164 Walker st north adams. Title not clear they clearly knew it was not clear and according to my la...

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1

They are trying to depreciate valise of homed theyve never appraised

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CastleRock REO and Redfin Products and Services

Most reviewed product and services
  • Castlerock Reo Home Buying (10 reviews)
  • Castlerock Reo Customer Care (5 reviews)
  • Castlerock Reo Realtor (5 reviews)
  • Redfin Realtor (32 reviews)
  • Redfin Home Selling (10 reviews)
  • Redfin Home Buying (6 reviews)