PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CastleRock REO and Keller Williams Realty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CastleRock REO
Keller Williams Realty

CastleRock REO and Keller Williams Realty Overview

Total reviews 47 647
Company responses 15 0
Issues resolved 1 10

CastleRock REO and Keller Williams Realty Consumer Ratings

Rank
83 out of 1692 in Real Estate category
330 out of 1692 in Real Estate category
Website
145 in category
256 in category
Customer service
95 in category
206 in category
Product or Service Quality
69 in category
164 in category
Diversity of Products or Services
93 in category
200 in category

CastleRock REO and Keller Williams Realty Rating Details

Website
2.4 (26 reviews)
1.7 (215 reviews)
Reviewer's quote

...Their website says we will respond within 24 hours, it's been 8 days and nothing, even with multiple messages sent. It's like they just vanished..

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...There is no way to contact them on their website and my calls to their corporate office went unanswered or I received no response whatsoever to several voice mail messages that I left. They profess values and beliefs but they do not live by them. Never again!..

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Customer service
2.1 (25 reviews)
1.2 (286 reviews)
Reviewer's quote

There is over $6,000 in my escrow account and I was notified that they have not paid my property taxes for the past two years. The horrifying part was when I had to find out through someone else that my name and property were listed in the local hometown newspaper. Just so that it is understood, I...

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...A week with no response or acknowledgment is terrible customer service. Ill pull this review down as soon as someone gets in contact with me if they ever do..

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Product or Service Quality
2.3 (23 reviews)
1.2 (193 reviews)
Reviewer's quote

:wtf: lol also am trying to buy other home and asking for time to hire realtor and being denied ANY at all even minutes lol :clap:

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...He's lies about a quality tenant he recommended and also returning the refund. He's much like the tenant, with zero integrity. I would not trust Keller Williams who employs someone like him..

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Diversity of Products or Services
2.5 (23 reviews)
1.4 (178 reviews)
Reviewer's quote

I purchased my house in 2017 i love it . I have never has any problems with this company jusy wish the reported to the credit bureau

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...I told them both to please leave and that we weren't using her services. Since the seller pays them she got the full 3% despite doing ZERO work other then forwarding us emails from the builder (that we already got)..

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CastleRock REO and Keller Williams Realty Pros and Cons

Pros
  • Quick responses
  • Customer service
  • People and friends i met at the company
  • No pros
  • Ethical great service to clients
Cons
  • Working for free on castle rock properties
  • Working for free inspecting alot of properties for free
  • Way i was treated by a rep
  • Poor service
  • Disgusting business practice
  • Unprofessional and neglecting

CastleRock REO and Keller Williams Realty Most Positive Reviews

Top rated reviews
5

We had a great experience purchasing our second home thru CastleRock! We put in an offer 2 weeks ago and had our...

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5

Dear nameless, though we both know who you are. This is Jolie Leydekkers. I would STRONGLY advise that you reconsider a...

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5

I was working with Chris Esposito he was a pleasure to work with honest and didn't rush me, he explained how it works...

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5

They are crooks they alterd my contract after it left my sight!! Yes you are right it sure did not benefit me!!!!!!

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CastleRock REO and Keller Williams Realty Most Critical Reviews

Lowest rated reviews
1

My husband and I went to a realtor to put a contract on a house last week.Then this company came back with their...

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1

I signed a contract for the home at 96 Harriett drive Lavonia, Ga 30553 Beasley Conner's is the subdivision!!! The...

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1

Jamar. from Castle Rock all those from Castle Rock are liars cheaters Crooks thieves you name it people be careful...

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1

I used to be an agent at Keller Williams... The Worst decision I could have ever made! this particular brokerage claims...

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CastleRock REO and Keller Williams Realty Latest Reviews

Recent published reviews
2

Put an offer on a house above asking price with no conditions. Their website says we will respond within 24 hours, it's...

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1

It has been only four months since closing and I have been having homeowner insurance problems since a month after...

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1

Get a title search.
S
164 Walker st north adams. Title not clear they clearly knew it was not clear and according to my la...

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No votes

How is it that LaKisha N. McGee is still working for Keller Williams reality after she shot and inquired her husband...

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CastleRock REO and Keller Williams Realty Products and Services

Most reviewed product and services
  • Castlerock Reo Home Buying (10 reviews)
  • Castlerock Reo Realtor (5 reviews)
  • Castlerock Reo Customer Care (5 reviews)
  • Keller Williams Realty Realtor (262 reviews)
  • Keller Williams Realty Home Buying (59 reviews)
  • Keller Williams Realty Customer Care (38 reviews)