PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gehan Homes and Castlerock Communities as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gehan Homes
Castlerock Communities

Gehan Homes and Castlerock Communities Overview

Total reviews
139
33
Company responses
3
0
Issues resolved
3
1

Gehan Homes and Castlerock Communities Consumer Ratings

Rank
251 out of 1916 in Construction and Repair category
222 out of 1916 in Construction and Repair category
Customer service
188 in category
172 in category
Product or Service Quality
211 in category
242 in category
Reliability
190 in category
154 in category
Turnaround Time
166 in category
191 in category

Gehan Homes and Castlerock Communities Rating Details

Customer service
1.6 (59 reviews)
1.7 (22 reviews)
Reviewer's quote

...They will take your money all day long then basically give you low quality products and HORRIBLE customer service..

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I moved in a couple months ago and have yet to have internet/wired home phone service or a mailbox. When asked, blame is placed on developer. I would have went to the builder across the street(who has internet & mailboxes) if I would have known this! It is very inconvenient to have all mail...

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Product or Service Quality
1.6 (52 reviews)
1.4 (16 reviews)
Reviewer's quote

The floors in our gehan house are of the lowest quality possible..

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...The sale lady and the regional manager were very convincing and talked about quality. I was so wrong to trust them. Took another 9 weeks after I closed to fix the issues but that wasn’t the end of it...

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Reliability
1.4 (49 reviews)
1.8 (21 reviews)
Reviewer's quote

SAVE YOURSELF & DO NOT BUILD WITH GEHAN HOMES!!!!!! ALL THEY WANT TO DO IS MAKE MONEY, NOT SATISFY THEIR CUSTOMERS!!!! I’m a first time home buyer & was so excited to build my home... I had seen all the horrible reviews online but still gave them the benefit of building my home.. I picked out a lot...

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First let me start of by telling you that when I was in the process of buying this house I was excited but should have known better when I saw the first BEER CAN left in the pantry of the house I was then while my neighbors house was getting built same thing a lot of beer cans and boxes in the...

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Turnaround Time
1.8 (48 reviews)
1.6 (19 reviews)
Reviewer's quote

...We immediately informed them this was impossible due to scheduled vacation time from work. No regard was given for this. Told we should sign mobile document without seeing the finished house after the walkthrough to make sure all was completed...

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I believe that the sales manager seeks to take advantage, most particularly, of first time home buyers that do not have as much knowledge about purchasing a home. Castle Rock capitalizes on under-informed home buyers to sell homes that are made with cheap products. On my street, all of the home...

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Gehan Homes and Castlerock Communities Pros and Cons

Pros
  • Location
  • Floor plan
  • Sales person
  • Product and people
  • Location of the community
  • Great floor plans
Cons
  • Deceptive practices
  • Quality of work
  • Quality
  • Quality of work
  • Workmanship and warranty
  • Site supervision

Gehan Homes and Castlerock Communities Most Positive Reviews

Top rated reviews
5

Wow! I recently purchased in Cypress Trails and I love my Gehan Home and the sales lady was amazing. She followed up...

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5

Awesome company that stands behind their hones.

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5

I have never been happier with my home building experience! This is the third home my husband and I have built and fell...

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4.9

Not pissed at all. I love my home and the service provided.

Highly recommend this builder. High integrity-good peopl...

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Gehan Homes and Castlerock Communities Most Critical Reviews

Lowest rated reviews
1

I also purchased a gehan model home it was a big mistake on myself and spouse part!!!!!!! We were so excited about...

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1

They do not build quality homes. The workers probably are not even legal to be in the country. They don't care. And...

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1

If you are a Realtor, be sure and make sure you have your clients paperwork finalized before sending them to look at...

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1

My daughter bought a home from castlerock last December. Her toilets started backing up during a rainstorm. We found...

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Gehan Homes and Castlerock Communities Latest Reviews

Recent published reviews
1

Gehan has built more than half a million dollar houses right beside 114 highway. The houses are so poor quality that you...

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1.6

I messed up. I closed on the house before they were done. The sale lady and the regional manager were very convincing...

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No votes

Window is defective and will not close.

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1

I would not recommend to have them build your home. I have been in my home for less then a month and have had several...

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Gehan Homes and Castlerock Communities Products and Services

Most reviewed product and services
  • Gehan Homes House Construction (45 reviews)
  • Gehan Homes Customer Care (7 reviews)
  • Gehan Homes Home Buying (5 reviews)
  • Castlerock Communities House Construction (12 reviews)
  • Castlerock Communities Home Buying (5 reviews)